Jan 2024 – Jan 2026 · 2 yrs

• Analytics - Creating advanced SQL queries to conduct elaborate data analysis and generate insights. Reviewing earner (partners), spender (users) and merchants metrics to properly detect fraud and ensure high-quality experiences in the Uber ecosystem.
• Data handling from collecting, transforming and discovering patterns.
• Data extraction as per business request for Ad hoc analysis
• Actionable Insights - The main deliverable is to generate insights and monitor rules hits, adapting them to increase accuracy with the aim to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Unsettled Transactions, etc.
• Root cause Investigations - Understanding how the fraudsters exploited loopholes and created fraud rules for products or operations.
• Effective Communication - Summarizing and communicating investigation results, findings and insights to drive Product and Operational fixes, contributing to the creation and maintenance of relevant documentation.
• Advanced Visualization: Creating advanced visualizations and dashboards to communicate complex findings in Looker Studio and Tableau.
• Project Management: Coordinating with regional ops teams, data science, and Product teams to streamline the processes

May 2021 – Jan 2024 · 2 yrs 8 mos

• Performing Risk Analysis, Management and Prevention activities for Driver accounts
• Data Analysis using SQL and analyzing the fraud patterns
• Developed High-Level Dashboards on Looker Studio and Tableau for Agent metrics, Team KPIs, and Outliers
• Created an Automated reports-sending mechanism to automate the daily reports on Google Sheets
• Dealing with account takeovers, payments, and chargebacks frauds
• Deep dive into the investigations to discover new fraud patterns and share Insights with the stakeholders to implement new rules to mitigate Fraud
• Worked on projects to streamline the process and revamp the SOP

Jan 2019 – May 2021 · 2 yrs 4 mos

• Generating insights to improve the process, policy, product, and content for Ubereats Business
• Investigating existing scenarios to provide insights at the best possible logic that will fulfill the stakeholder's vision toward the business
• Investigating and revamping the knowledge base and policy gaps
• Data analysis and Data Visualization
• Created plans and communicated deadlines to ensure projects were completed on time.