Harshita Singh Parihar

Product Manager

Gurugram, Haryana, India5 yrs 1 mo experience

Highly StableAI Enabled

Key Highlights

Expert in CRM Automation and API Troubleshooting.
Proven track record in enhancing client satisfaction.
Strong background in SaaS product management.

Stackforce AI infers this person is a SaaS Product Consultant with expertise in client management and technical troubleshooting.

Contact

Skills

Core Skills

Crm AutomationApi/webhook TroubleshootingProduct ManagementClient SatisfactionProduct Support

Other Skills

Advanced TroubleshootingWorkflow ArchitectureHigh-Stakes CommunicationTechnical ProficienciesGoHighLevelProduct Road MappingWeb AnalyticsClient CommunicationsTechnical Issue ResolutionTroubleshootingBusiness AdviceData AnalysisClient CommunicationSCADARobotic Process Automation (RPA)

Experience

5 yrs 1 mo

Total Experience

2 yrs 3 mos

Average Tenure

6 mos

Current Experience

Gohighlevel.ca

Saas Product Technical Consultant

Dec 2025 – Present · 6 mos · Delhi, India

Advanced Troubleshooting: I dive deep into logs, API responses, and webhook failures to diagnose exactly why a lead stalled or a domain failed to propagate. I don't just find the "what"—I solve the "why."
Workflow Architecture: I specialize in building scalable GoHighLevel Workflows and high-converting funnels. My goal is to design integrated messaging systems that don't just function, but actively drive ROI.
High-Stakes Communication: Whether I’m lead-sharing on a Zoom call or managing a complex ticket queue, I pride myself on translating dense technical "blockers" into clear, actionable solutions that clients can understand and trust.
Technical Proficiencies: GoHighLevel (GHL), CRM Automation, API/Webhook Troubleshooting, DNS & Domain Management, Zapier/Make, and Multi-channel Support.

Advanced TroubleshootingWorkflow ArchitectureHigh-Stakes CommunicationTechnical ProficienciesCRM AutomationAPI/Webhook Troubleshooting

Google operations center

Seach Ads 360 Product and Business Senior Analyst

Nov 2022 – Dec 2025 · 3 yrs 1 mo · Gurugram · On-site

Coordinate with cross-functional teams including Product Management/Specialists, Sales, Engineering and Ad Approval teams to drive client communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of client satisfaction.
Work on internal product initiatives like process automation, product improvement/suggestion/development etc. under client's directions.
Serve as a point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness by reducing number of consults, developing training & support documentation, quality assurance and productivity improvement.

Product Road MappingWeb AnalyticsClient CommunicationsTechnical Issue ResolutionProduct ManagementClient Satisfaction

Amazon

Product Support Analyst

May 2021 – Nov 2022 · 1 yr 6 mos · Mumbai, Maharashtra, India · Hybrid

Troubleshooting and resolving IT,Brand,Product,workflow issues in a timely manner.
Business Advice: Support participation of brand in Amazon programs.
Prioritizing your workload to ensure the most critical issues are resolved first.
Availability: Ensuring continuous availability of products.
Verifying documents and communicate audit results; develop an audit report; and evaluate the effectiveness of corrective action and follow up.
Communicating with clients to diagnose problems.
Installing and configuring various softwares.
Participates in deep dives and client escalations, interact with clients, account managers/sales team, program/GPO teams to resolve escalations in a timely manner, analyses data through the use of data mining to drive decision of dive deep issues.
Works on complex workflows (example: Seller Escalations) & drive required SLA.