Amit Dixit

Operations Associate

Tauru, Haryana, India5 yrs 7 mos experience

Highly Stable

Key Highlights

Improved project efficiency by over 20%
Achieved consistent revenue growth through strategic account management
Successfully managed high-priority client escalations

Stackforce AI infers this person is a B2B Operations and Account Management specialist with a focus on client satisfaction.

Contact

Skills

Core Skills

Operations ManagementAccount ManagementSales

Other Skills

Workforce PlanningRisk ManagementProblem SolutionClient Relationship ManagementCustomer ServiceUpsaleProject PlanningDigital MarketingCustomer ExperienceDirect SalesSales PresentationsSales ManagementBusiness-to-Business (B2B)B2B MarketingAdministration

Experience

5 yrs 7 mos

Total Experience

2 yrs 4 mos

Average Tenure

10 mos

Current Experience

Park+

Area Manager

Jul 2025 – Present · 10 mos · Gurugram · On-site

Key Responsibilities:
Manage end-to-end execution of 29+ ongoing operational projects/sites.
Lead cross-functional teams of 160+ members, including supervisors and field staff.
Act as primary point of contact (SPOC) for clients and stakeholders.
Ensure projects are delivered in line with defined SLAs, timelines, and quality standards.
Drive SOP implementation, audits, and compliance across all active projects.
Handle risk management, incident resolution, and RCA reporting.
Monitor key metrics such as turnaround time, efficiency, and service delivery performance.
Plan and optimize resource allocation and manpower deployment.
Key Achievements:
Improved project efficiency by 20%+ through process optimization and SOP adherence.
Reduced turnaround time and improved service delivery during peak operations.
Successfully managed ₹70 Lakhs+ monthly billing and collections.
Handled 15+ escalations weekly, ensuring timely resolution and client satisfaction.
Strengthened stakeholder relationships leading to better retention and smoother execution.

Operations ManagementWorkforce Planning

Nobrokerhood

Senior Business Account Manager

Jul 2020 – Mar 2024 · 3 yrs 8 mos · Gurugram · On-site

NoBroker Technologies Pvt. Ltd.
Jul 2022 – Mar 2024
Key Responsibilities:
Managed multiple client projects/accounts with monthly revenue ranging from ₹3–7 Lakhs, ensuring consistent delivery and growth.
Led and mentored cross-functional teams, ensuring timely project execution and high service quality.
Acted as the primary SPOC for clients, managing expectations, requirements, and escalations.
Coordinated with internal teams (operations, sales, and support) to ensure end-to-end project delivery.
Monitored project KPIs, SLAs, and performance metrics to maintain quality standards.
Identified potential risks and implemented proactive issue resolution strategies.
Managed billing, collections, and account health, ensuring minimal outstanding dues.
Conducted regular client reviews and feedback sessions to improve service delivery.
Drove upselling and cross-selling opportunities within existing accounts.
Key Achievements:
Delivered 10–20% YoY revenue growth through strategic account expansion and upselling.
Improved client retention and satisfaction through proactive engagement and relationship management.
Successfully handled high-priority escalations, ensuring quick resolution and minimal business impact.
Increased operational efficiency by streamlining processes and communication workflows.
Built strong client relationships, contributing to repeat business and long-term partnerships.

Account ManagementProblem Solution

Paytm

Feild sales executive

Jun 2019 – Jul 2020 · 1 yr 1 mo · Gurugram · On-site

Key Responsibilities:
Executed end-to-end merchant onboarding projects, from lead generation to activation.
Acquired and onboarded 200+ merchants within the assigned territory.
Managed client interactions, requirement understanding, and solution pitching.
Coordinated with internal teams to ensure smooth onboarding and activation process.
Ensured timely documentation, KYC completion, and system integration for merchants.
Monitored onboarding pipeline and maintained daily/weekly MIS reports.
Handled client queries and post-onboarding support, ensuring seamless experience.
Identified potential areas for market expansion and business growth.
Key Achievements:
Consistently achieved 100%+ monthly sales targets.
Reduced onboarding turnaround time through process efficiency and follow-ups.
Improved merchant retention and engagement through proactive relationship management.
Built a strong local network, contributing to repeat onboarding and referrals.