Mohd Hayat Khan

Operations Associate

Delhi, India7 yrs 10 mos experience

Key Highlights

Promoted to Cluster Manager at Flipkart.
Expert in operational excellence and customer service.
Strong background in inventory and team management.

Stackforce AI infers this person is a skilled manager in the retail and e-commerce industry.

Contact

Skills

Core Skills

Operational ExcellenceCustomer Service

Other Skills

CommunicationStock ManagementInventory ManagementService QualitySales & MarketingData AnalysisMicrosoft ExcelMicrosoft OfficePublic SpeakingTime ManagementProblem SolvingExcel Pivot

Experience

7 yrs 10 mos

Total Experience

1 yr 3 mos

Average Tenure

2 mos

Current Experience

Flipkart internet pvt ltd

Cluster Manager

Mar 2026 – Present · 2 mos · Ghaziabad, Uttar Pradesh, India · On-site

Excited to share that I’ve been promoted from Store Manager to Cluster Manager.
Grateful for the support and trust from my team and leadership. Looking forward to new responsibilities and continued growth.

Operational ExcellenceCustomer ServiceCommunication

Flipkart

Store Manager

Dec 2024 – Mar 2026 · 1 yr 3 mos · Ghaziabad, Uttar Pradesh, India · On-site

Oversees daily business operations, ensures efficiency in processes, and coordinates resources to achieve organizational goals.

Operational ExcellenceCustomer ServiceCommunication

Bigbasket.com

Store Manager

Aug 2024 – Dec 2024 · 4 mos · South Delhi, Delhi, India · On-site

I am working as Store Manager my KRA over here Meet all SLA and focus on OTR reduce complaints and reduce write off wastage.
Stock management: Deciding on restocking or substitutions.
Staff allocation: Adjusting staffing based on demand.
Customer service: Resolving complaints or offering solutions.
Operational adjustments: Tweaking processes to improve speed.
Supplier coordination: Handling supply chain issues.

Operational ExcellenceCustomer ServiceStock Management

Blinkit

Store Manager

Dec 2022 – Aug 2024 · 1 yr 8 mos · India · On-site

I was working as a Store Manager my work over there over all team handling inventory management roster planning reduce wastage reduce complaint with RCA
Stock management: Deciding on restocking or substitutions.
Staff allocation: Adjusting staffing based on demand.
Customer service: Resolving complaints or offering solutions.
Operational adjustments: Tweaking processes to improve speed.
Supplier coordination: Handling supply chain issues.

Operational ExcellenceCustomer ServiceInventory Management

Zepto

Shift Incharge

Mar 2022 – Dec 2022 · 9 mos · Gaur city 2 · On-site

I was working there as a shift incharge (off roll) my work over there team handling inventory management roster planning meet SLA drive Operation smoothly

Operational ExcellenceCustomer Service

Grofers

Team Leader

Jan 2021 – Feb 2022 · 1 yr 1 mo · Delhi, India · On-site

I was there as a Shift management my work was there inventory management process smooth and 10 minutes delivery target achieved and process run actively

Operational ExcellenceInventory Management