Rohit Bhati

Customer Success Manager

Jaipur, Rajasthan, India5 yrs 8 mos experience

Highly Stable

Key Highlights

Proven track record in customer support and complaint resolution.
Managed large teams and operations for timely deliveries.
Expert in maintaining customer satisfaction and loyalty.

Stackforce AI infers this person is a Customer Support Specialist with experience in Travel and Logistics industries.

Contact

Skills

Core Skills

Customer SupportCustomer ServiceOperational Efficiency

Other Skills

Support ManagementCustomer Service RepresentativesComplaint ManagementLive trackingScheduling ManagementFitness TrainingWeb SupportDiet PlanningLiteratureDisbursementsCommunicationCustomer SatisfactionEmail ManagementOnline SupportRefunds

Experience

5 yrs 8 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 2 mos

Current Experience

Teleperformance

2 roles

Customer Support Executive

Mar 2024 – Present · 2 yrs 2 mos

Support ManagementCustomer Support

Customer Care Executive

Mar 2024 – Mar 2025 · 1 yr

Maintained excellent customer relationships by efficiently solving queries, complaints and issues. Effectively managed customer complaints, providing smart solutions or escalating to management. Resolved customer complaints with empathy and efficiency, minimising dissatisfaction and promoting loyalty.

Airbnb

Flight and hotel booking, customer support

Jun 2019 – Jul 2022 · 3 yrs 1 mo · Ahmedabad, Gujarat, India · On-site

"I worked with Airbnb where I handled hotel reservations and guided customers with the best price options. On average, I managed over a hundred reservations per week. I assisted customers with cancellations or date changes and ensured hotels were updated without any booking errors. I also resolved complaints related to extra charges or amenities, maintaining a very high resolution rate. Additionally, I verified payments and identified fraudulent bookings, which helped protect both customers and the company."

Customer Service RepresentativesCustomer Service

Swiggy

Fleet Manager

Jan 2019 – Jul 2020 · 1 yr 6 mos · Jaipur, Rajasthan, India · On-site

Managed a workforce of 750 delivery partners across 5 cities, ensuring smooth operations and
timely deliveries.
Oversaw live order tracking, shift scheduling, roster management, and salary disbursements,
maintaining operational efficiency.
Ensured delivery partner adherence to company policies and performance standards, reducing
delays and improving customer satisfaction.
Coordinated daily operations to achieve high service reliability and meet business targets.

Customer SupportLive trackingOperational Efficiency