Pooja Mehta

Operations Associate

Delhi, India4 yrs 3 mos experience
Most Likely To Switch

Key Highlights

  • Proven track record in customer experience management.
  • Strong leadership skills in team management.
  • Expertise in driving business growth through innovative solutions.
Stackforce AI infers this person is a Customer Experience Specialist with a focus on B2C service delivery.

Contact

LinkedIn

Skills

Core Skills

Customer ExperienceCustomer SatisfactionCustomer Service

Other Skills

Customer Relationship Management (CRM)Customer Support

About

Team Leader at Teleperformance Greendot Driving business growth through innovative solutions, effective team management, and collaborative leadership. Skilled in project management, change management, talent development etc..

Experience

4 yrs 3 mos
Total Experience
1 yr 5 mos
Average Tenure
2 yrs 9 mos
Current Experience

Teleperformance

3 roles

Assistant Manager

Dec 2024 – Present · 1 yr 5 mos

Subject Matter Expert

Promoted

Aug 2023 – Present · 2 yrs 9 mos

Senior Customer Care Executive

Jun 2023 – Aug 2023 · 2 mos

  • Bank Process (Fraud dept)| US Bank | US Customers | Voice
Customer Relationship Management (CRM)Customer Experience

Fis

Customer Service Associate II

Nov 2022 – Jun 2023 · 7 mos · Remote

  • Bank process | US customers
Customer Relationship Management (CRM)Customer Satisfaction

Amazon

Operations

Oct 2020 – Sep 2021 · 11 mos · Noida, Uttar Pradesh, India · Remote

  • USA Customers | Non Voice | Provided timely resolutions for all the queries regarding poducts and services
Customer Relationship Management (CRM)Customer Service

Education

Maharshi Dayanand University

Bachelor's of education

Aug 2020 – Aug 2022

Janki Devi Memorial College

Bachelor of Commerce - BCom

Jun 2017 – May 2020

Hillwoods School - India

Apr 2004 – Mar 2017

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