Jun 2012 – Feb 2014 · 1 yr 8 mos · Mumbai Area, India

• At Babyoye, as a Product manager, I understand customer needs and consumer behaviour through research, customer feedback analysis, and direct interactions with customers.
• I am responsible for innovating and delivering products that differentiate us from competition. This will include new products as well as enhancements to existing products.
• I work closely with Engineering, Research, Quality Assurance, Design and Marketing teams to create design and implement new functionalities and tools to improve customer experience and efficiency of various back end operations. I maintain the product specific documentations and conduct training sessions with key stakeholders.

May 2011 – May 2012 · 1 yr · Hyderabad Area, India

• At Amazon, as an Operations Manager, I was responsible to improve customer delivery experience and delivery performance for courier service providers by partnering with them. Working closely with all North America network warehouse managers to reduce defect rates at the outbound dock was my other big responsibility. To add onto it, I owned two key metrics of worldwide transportations & presented them to the VP on a weekly basis.

Jun 2006 – May 2009 · 2 yrs 11 mos

• I have been a core part of SAP ABAP team at IBM since 2006. My responsibilities include understanding functional requirements, converting them into technical specification and implementation. My effective communication and team playing skills ensured the time delivery of crucial projects. I have proactively mentored and monitored
• new recruits, leading to resounding accomplishments of team objectives and goals. Due to very stringent deadlines, sometimes I have not strictly adhered to the norms or processes, but have not compromised on quality.