Jan 2021 – Nov 2021 · 10 mos

Nov 2017 – Jan 2021 · 3 yrs 2 mos

• Lead the analytics business and P&L for BFS & CM. Primarily:
• Establish capabilities in digital-led advanced analytics
• Establish the business for 25% YOY growth
• Nurture talent transformation and readiness for new age skills

Feb 2014 – Oct 2017 · 3 yrs 8 mos

• Responsible for solutioning complex digital transformation opportunities, leading transitions globally and for the vertical, launching innovation program for BFS.
• Delivered win rate of over 60% and growth of 16% during the period; awarded RPA implementation partner of choice for over 8 accounts
• Established “Industrialization of Service Line” a program to build 7 scalable offerings in 2017
• Managed over 5000 resource transitions with superlative client scores

Feb 2012 – Jan 2014 · 1 yr 11 mos

• Deliver transformation roadmap and committed saving for BFSI clients in outsourced operations
• Delivered over 1B$ transformation roadmap for BFSI client operations
• CXO NPS moved from 18 to 30%

Mar 2011 – Jan 2012 · 10 mos

• Deliver initiative roadmap to drive Enterprise-wide cost productivity
• Developed Gateway & Build program to improve talent availability and reduce cost in high growth areas through partnership with academic campuses and structured learning interventions for domain career pathing; >20% of hiring pipe; 30% saving
• Launched People First- HR helpdesk, with the first-ever cognitive assistant deployed
• Received CEO’s Best Team award for Cost Productivity
• Received recognition for Genpact Talent initiatives from Brandon Hall & “People Matters”

Apr 2009 – Feb 2011 · 1 yr 10 mos

• Successful launch of the Smart Enterprise Processes -Diagnostics, L&D modules
• Institutionalized Smart Enterprise Processes (SEP) for five large practices
• Delivered the SEP Training module for 300 + Senior Sales & BD Leaders across the Globe
• Built the Diagnostic Model for SEP to assess enterprise wide opportunity and benefits

Dec 2007 – Mar 2009 · 1 yr 3 mos

• Launch and manage the P&L for unsecured portfolio of AIG, India
• Responsible for creation of team and manage its distribution, robust processes, state-of-art technology, innovative product basket
• Laid the foundation to launch and scale up the Personal business
• Achieved 135% volume with substantial saving on losses for personal loan business

Dec 2006 – Nov 2007 · 11 mos

• Led initiatives critical to business with respect to transforming the mono-line branch to a multi-product business retailing five products, crucial for branch profitability
• Planned and executed growth of the branch network to 180 branches in 100 locations
• Launched 30-minute process for loan approvals; down for 8-day baseline

Jan 2003 – Nov 2006 · 3 yrs 10 mos

• Product Manager responsible for the PL - Affluent program
• Launched the Personal Loan Business and set-up the operations platform serving 15 cities
• Over-achieved volume and profitability targets by 25%

Jan 2002 – Jan 2003 · 1 yr

• Responsible for black belt projects & mentoring green belts
• Launched Home Equity Loans, the largest revenue generator for the business
• Reduced collection losses by 13% by establishing e-auctions for repossessed assets

Jan 2000 – Jan 2002 · 2 yrs

• Responsible for Two-Wheeler, Auto & Consumer Durable Loan Sales
• Established and grew the Personal Computer loan business to achieve market leadership
• Set-up and institutionalized the corporate asset financing business in Delhi NCR with OEM

Jan 1997 – Jan 2000 · 3 yrs

• Responsible for planning, budgeting & execution of the Advertising strategy. Set-up interactive web-based solution for interaction with the architect community.