Nov 2024 – Jul 2025 · 8 mos · Hyderabad, Telangana, India · On-site

• In my role at Cognizant, I specialized in managing Google Maps privacy requests and validating images, ensuring 100% quality and accuracy. I performed critical data checks and volume generation analysis to maintain the integrity of map data. Additionally, I acted as a quality control reviewer, providing feedback for continuous process improvement while mentoring new team members on compliance and tool usage. My efforts consistently met daily KPIs and SLA benchmarks.

Jul 2022 – May 2023 · 10 mos · Hyderabad, Telangana, India · On-site

• Delivered high-quality GIS projects for Apple Maps utilizing the FusionX tool, achieving 100% quality assurance.
• Managed construction, discovery, and monitoring tasks to maintain accurate map data.
• Ensured zero client escalations through meticulous validation and editing of geospatial data.
• Contributed to enhanced project delivery timelines and accuracy by sharing technical expertise within the team.

Jan 2022 – Mar 2022 · 2 mos · Hyderabad, Telangana, India · Remote

• Managed CRM tasks and client interactions using Taskflow CRM, achieving 100% service quality.
• Generated leads and onboarded clients while nurturing long-term relationships.
• Advised students and parents as a Career Growth Expert, ensuring optimal product alignment.
• Executed client engagement activities that contributed to high retention rates.