Jul 2022 – Nov 2023 · 1 yr 4 mos · Mumbai, Maharashtra, India

• Designed and executed a Kitchen-driven order cancellation workflow for third-party platforms and automated unattended requests within the kitchen system, resulting in a notable 2-3% reduction in order journey time.
• Developed a novel, data-driven fraud detection mechanism which ended up reducing fake orders by 8%.
• Integrated communication service to seamlessly connect riders, customers, and kitchen staff, leading to a remarkable 25% reduction in calling costs while significantly improving overall operational efficiency.
• Added consumer feedback collection feature, enabling various data-based enhancements to the product.
• Incorporated the product with the Datadog monitoring tool to enhance real-time application performance monitoring and analysis.
• Delivered a cutting-edge SaaS chatbot solution tailored for consumer interactions with different products across company.

Jun 2020 – Jul 2022 · 2 yrs 1 mo · Remote

• Founded hyper local B2C Delivery platform for printing shop.
• Scaled the last mile delivery solution to state level.
• Maintained quality assurance through optimal supply chain management.
• Increased conversion rate by 44% by enabling multiple payment option.
• Partnered with local startups for delivery solution
• Implemented the following features:
• Order Management System
• User Profiling and Verification
• Geo Filtering
• Scalable and Modular System Design
• Multiple FTP option