May 2023 – Apr 2024 · 11 mos · Boston, Massachusetts, United States · On-site

• Identified and visualized KPIs (Key Performance Indicators) for the replacement parts program over Looker Studio, increasing program effectiveness by 18% and boosting customer satisfaction by 25%
• Attained $300k in cost savings by spearheading on time introduction of 13 new service parts through effective collaboration between suppliers, service engineering and design teams
• Owned and transformed replacement parts inventory management, achieving 99% fill rate and mitigating $240k in excess stock by creating SKU and Product Line dashboards facilitated by SQL queries
• Conserved 4 weekly data entry hours by automating planning sheets to reflect real time inventory levels, sales actuals, and backorders, while maintaining flexibility to update forecasts and production plans through scheduled python script
• Led successful implementation of a demand planning tool, automating planning and procurement for 50% of total inventory SKU’s
• Reduced NPI process time by 10% through removal of redundant approval and hand offs between engineering design and RFQ phase
• Implemented $200k in cost downs of high-performing SKUs by getting multiple vendor quotes, negotiating with suppliers, and comparing quotes based on logistics and duty rates
• Facilitated business decisions on inventory health and procurement strategies to ensure 4 inventory turns by developing an inventory cost model depicting monthly inventory value based on future production and demand plan
• Achieved 20% reduction in repair turnaround time by categorizing and estimating repair time and cost for 1200 printers at refurbishment facilities, facilitating prioritization for increased efficiency

Feb 2023 – May 2023 · 3 mos · College Station, Texas, United States · On-site

• Evaluate assignments of 45 graduate students for the course of Quantitative Analysis in Public Decision
• Assist instructor in conducting practical classes on STATA, aimed at developing and interpreting statistical models for policy changes

Jul 2021 – Jul 2022 · 1 yr · Pune, Maharashtra, India

• Automated quote generation, reduced 30% costly order inaccuracies by enabling pricing rules, and a 25% increase in cross-selling opportunities through product bundling by implementing CPQ (Configure Price Quote) solutions on Salesforce
• Enhanced operational efficiency by leading implementation of CLM (Contract Lifecycle Management) solution, reducing contract cycle times from 40 days to 5 days, resulting in $2.5 million in annual cost savings in lost leads for clients
• Compiled and visualized customer demographics and product usage benefits, showcasing a projected 25% boost in customer retention, successfully securing repeat business worth $200,000
• Developed and prioritized user stories for 5 sprints, proactively addressed and resolved 15 blockers during daily stand-up calls ensuring a clear roadmap for product requirements and enabling the on-time delivery of client solutions

Jun 2020 – Jul 2020 · 1 mo

• Drove $50,000 in revenue and boosted contract renewals by 25% in a month by enabling contract discontinuation symptom identification through data-driven analysis and automation
• Reduced lead attrition by 15% by consolidating customer feedback from 5 databases and reporting key reasons for lost leads
• Elevated service satisfaction by 20% across 3 states via executive dashboards, resulting in a 10% increase in customer retention

Jun 2019 – Jul 2019 · 1 mo · Aurangabad, Maharashtra, India

• Forecasted monthly tooling requirements for 3 manufacturing lines to ensure sufficient tool availability for machining
• Negotiated with and incorporated new vendors to supply cutting tools and reduced tooling cost by 15%