Arshid Ayoob

Operations Associate

Delhi, India9 yrs 7 mos experience

Highly Stable

Key Highlights

8 years of expertise in finance and accounts.
Proven track record in billing and customer support.
Strong analytical and problem-solving capabilities.

Stackforce AI infers this person is a Finance and Accounts Specialist with expertise in billing and customer management.

Contact

Skills

Core Skills

Finance ManagementTeam LeadershipBilling ManagementProcess AutomationFinance And AccountingTeam ManagementCredit ManagementAudit ManagementDispute ManagementBilling Support

Other Skills

Managing AssociatesContract ProcessingBillingAutomationPresentation SkillsInterpersonal SkillsTeamworkManagementPublic SpeakingLeadershipMicrosoft ExcelCustomer ServiceMicrosoft WordProblem SolvingCommunication

About

Currently Working as an Associate Manager at HCl / Subject Matter Expert in Finance and Accounts (O2C) Billing, Billing customer support Management Reporting and Credit Management for specific accounts for Telecom (Verizon). An enthusiastic highly motivated professional with 8 years of experience with financial auditing & billing who possess strong analytical and problem-solving skills, with the ability to make well thought out decisions. Detail-oriented, efficient and organized executive with extensive experience in accounting systems and proficient in management reporting. Being an Management student, I can plan and implement business initiatives to support Team objectives, also remarkably strong in Customer relationship management, team management, and general business acumen.

Experience

9 yrs 7 mos

Total Experience

3 yrs 8 mos

Average Tenure

2 yrs 2 mos

Current Experience

Hcltech

Associate Manager

Mar 2024 – Present · 2 yrs 2 mos · India · Hybrid

Finance services Manager

Managing AssociatesFinance ManagementTeam Leadership

Rackspace technology

Senior Subject Matter Expert

Apr 2022 – Nov 2023 · 1 yr 7 mos · India · Hybrid

I was a part of Contract processing and billing team where in I started processing of revenue tickets, contracts, Data pipe, Tricore and custom invoicing
As a tenure member, I was given some crucial controls and portal uploads.
I have shared my previous experience and helped process in some automation ideas where in we were doing things manually for a long time and it was successful and up and running

Billing ManagementProcess Automation

Ibm

3 roles

Subject Matter Expert

Promoted

Jul 2020 – Apr 2022 · 1 yr 9 mos

Subject matter expert in finance and accounting (O2C) billing, Billing customer support Management Reporting and Credit
From 2020 onwards, allied as a SME to handle team of 5 people, Herein I have to take care of all metrics of my team e.g. their audits, ticket validation and all approvals
From 2021 onwards, handling a team of Analysts and Sr. Analysts to manage billing disputes, credit notes, client calls, quality control checks and handling critical customers disputes

Finance and AccountingTeam Management

Senior Financial Analyst

Promoted

May 2018 – Jun 2020 · 2 yrs 1 mo

Aligned to credit team 2018 as senior credit Analyst to cater Audit team and enhancing management for top revenue customers as defined by client
From 2020 onwards, allied as a SME to handle team of 5 people, Herein I have to take care of all metrics of my team e.g. their audits, ticket validation and all approvals

Credit ManagementAudit Management

Finance Specialist

Apr 2016 – Apr 2018 · 2 yrs

Joined the organisation in 2016 as a financial Analyst in dispute management team for a process in F&A for handling billing disputes of Uak based telecom Vendor Verizon

Dispute ManagementBilling Support