Jan 2020 – Aug 2020 · 7 mos

• Managing analysis, enforcement and communication around high risk and time sensitive Escalations coming from Government and Policy partners and resolving them by working closely with Public Policy, Legal Counsel and Process teams.
• Leading a team of Escalations Specialists responsible for building quarterly Business Reviews and presenting productivity, performance metrics and progress against goals to Global leadership.
• Being the Global Escalations subject matter expert for Hate Speech related crises and building risk mitigation strategies to identify and enforce policies reactively and proactively.
• Building collaborative frameworks to ensure alignment between Global Escalations and Hate Speech, Public Policy, Legal, Training and Market teams.

Sep 2016 – Jan 2020 · 3 yrs 4 mos

• Managed a team of 32 Vendors across Europe, responsible for handling and improving their success metrics (productivity, output, quality etc.). Providing mentorship and trainings to ensure operational excellence.
• Built risk mitigation strategies for high-risk events (i.e., Designations of Dangerous Organizations, EU Regulatory Test, Elections), and collaborated with cross-functional teams to ensure implementation of the planning globally.
• Strategized and implemented global end-to-end workflows and automations in collaboration with cross-functional teams, which lead to 5X monthly increase of deletion rate of content representing Dangerous Organizations and Individuals.
• Designed and launched Global Policies and Guidelines for two high severity abuse areas, which lead to 2X monthly increase of deletion rate globally on photos reported for Hate Speech and Violence.
• Enforced the Restricted Goods & Services policy through proactive keyword-based detection of illicit trade (firearms, drugs, tobacco).

Oct 2014 – Jan 2015 · 3 mos · Athens, Greece

• Created and managed seed community
• Communicated with possible creative professionals, taking full advantage of email and social media marketing
• Interviewed creative professionals and audience to test user interface and user experience
• Created content and managed Social Media Channels (i.e. Facebook, Twitter and Instagram) and Qrator blog on Tumblr
• Trained and managed a team of two people who worked as website designer and journalist

Apr 2010 – Sep 2016 · 6 yrs 5 mos · Athens, Greece

• Managed and mentored a team of 5 contractors who worked on content and campaign creation. Created and managed a series of Facebook Pages, resulting in a 2.5m Greek fanbase combined as of June 2017.
• Developed partnerships with agencies and publishers, by building and supervising their marketing strategies and by providing operational support for all social media platforms (Facebook, Instagram, Twitter, Pinterest and LinkedIn).
• Designed and managed Facebook and Google Adwords campaigns to promote Facebook Pages, websites, products and contests for different target audiences, based on their age, demographics and interests.
• Designed and monetized 3 self-owned websites, www. koulo.gr, www.tsixlofoyska.gr and www.freemind.gr, using various Advertising Networks (Google AdSense, Criteo), resulting in >10m annual pages views.