Shyam Sunder

Senior Product Manager

Tamil Nadu, India10 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in strategic product management and cloud infrastructure.
Proven track record of enhancing customer success and platform performance.
Skilled in driving impactful data management initiatives.

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on cloud infrastructure and customer success.

Contact

Skills

Core Skills

Product ManagementCloud ComputingCustomer SuccessData AnalysisDevops

Other Skills

Profile Data ManagementCloud InfrastructureCross-Functional LeadershipData Lifecycle AutomationProfile StitchingStakeholder ManagementData Import OptimizationWeb Application PerformanceCRM AnalyticsProduct SecurityUser ExperienceTelemetryCloud StrategyAWSCost Monitoring

About

To use my detailed understanding of Technology and Business to make a difference to the world.

Experience

10 yrs 1 mo

Total Experience

2 yrs 6 mos

Average Tenure

4 yrs 3 mos

Current Experience

Adobe

2 roles

Senior Product Manager

Promoted

Jan 2024 – Present · 2 yrs 4 mos · Hybrid

As the Product lead for the Profiles service, the foundational component of Adobe RTCDP, I drive strategic initiatives focused on comprehensive profile data management, significantly enhancing platform performance and customer value:
Comprehensive Profile Data Management: Own and execute the profiles strategy, encompassing data lifecycle automation, profile stitching, and insights-driven profile management. Implemented advanced solutions for managing and optimizing profile data, significantly reducing operational overhead and improving platform reliability and efficiency.
Customer Success Leadership in APAC: Provided dedicated sponsorship and strategic guidance for key customers in APAC, turning around customer health and driving meaningful outcomes. Improved overall customer experience by addressing critical profile management challenges and facilitating smoother adoption of RTCDP.
Scalable Cloud-Native Features: Delivered crucial capabilities, such as Customer Timestamp Ordering, ensuring data accuracy and trustworthiness. Expertly managed complex stakeholder environments involving global teams across engineering, product marketing, and customer success, resulting in high-quality, timely product deliveries.
Cross-Functional Strategic Leadership: Identified and addressed key infrastructure-related metrics impacting licensing and entitlement accuracy. Collaborated closely with cross-functional teams to increase transparency and streamline customer engagement, enhancing clarity around profile data usage and licensing compliance.
I specialize in driving strategic product management initiatives, particularly focused on profile data management, cloud infrastructure, and platform scalability, consistently delivering impactful outcomes that align with business goals and customer satisfaction.

Profile Data ManagementCloud InfrastructureCustomer SuccessCross-Functional LeadershipProduct ManagementCloud Computing

Product Manager

Feb 2022 – Jan 2024 · 1 yr 11 mos · Hybrid

Freshworks

Product Manager

Jun 2019 – Jan 2022 · 2 yrs 7 mos · Chennai, Tamil Nadu, India

Increased trial user data import conversion by 35% by implementing auto-mapping for data imports and optimizing default settings tailored for trial users.
Enhanced Freshsales web application load times by 25% through strategic telemetry, deferred loading of third-party resources, and reducing initial download size by 40% to improve user experience on slower networks. Resolved one of the top frustrations with the product which was often escalated to senior leadership by customers.
Managed migration of 30+ Marketplace Apps to Freshworks CRM, providing developers with a seamless transition pathway.
Drove CRM analytics initiatives for two quarters, achieving a 12% month-over-month increase in analytics usage.
Acted as the primary liaison for product security, addressing and resolving over 15 security vulnerabilities in coordination with the Infosec team.

Data Import OptimizationWeb Application PerformanceCRM AnalyticsProduct SecurityProduct ManagementData Analysis

Directi

2 roles

Senior DevOps Engineer

Promoted

Jun 2017 – Apr 2018 · 10 mos · Mumbai, Maharashtra, India

1. Responsible for formulating the cloud strategy for media.net. Handled capital expenditure on cloud infrastructure of ~5 million USD over 2 years saving the company ~3 million USD.
2. Responsible for the architecture and implementation of dynamic cloud infrastructure using AWS spot instances capable of automatically scaling up and down according to requests. This resulted in the company saving $100k per year.
3. Revamped the governance and cost monitoring infrastructure for the company's AWS account. This resulted in identification of redundant resources saving the company ~50k USD per year.
4. Revamped the alerting infrastructure across two teams by ensuring dynamic escalations and automatic phone calls reducing MTTR by 60%.

Cloud StrategyAWSCost MonitoringAlerting InfrastructureDevOpsCloud Computing