Dr. Pooja Sharma — CEO
A seasoned business specialist with a proven track record of building and nurturing enterprises from inception to growth@scale. With over two decades of hands-on experience, I have successfully led technology-enabled businesses in the banking and professional services domains, achieving significant scales of USD 200mn+. My journey includes 6 years in banks to understand the nuances of banking followed by 20+ years at TCS, where I navigated through evolving technologies and transforming business models in VUCA on steroids. I carry a deep understanding of integrating disruptive & incremental innovation with legacy seen in most businesses. Doctoral research (PhD) focused on leveraging AI and Next Gen AI in shaping future business and service delivery models in banking, complemented by a master's from IIM, Bangalore, and the distinction of being a university rank holder from St. Stephen’s College, University of Delhi, underscores my academic credentials. My research interests are mirrored in my publications in areas of Strategy for Scale, Future of Work, Frugal Innovation, Governance, and Ethics in the realm of AI, and Future-proofing Workforce. With 15+ years of leadership experience in Digital, Micropayments, Financial Inclusion, and Business Transformation, I played a pivotal role in establishing the Financial Inclusion ecosystem in India. This involved collaborations with regulatory bodies such as RBI, NPCI, NABARD, Ministry of Finance, and last-mile service providers. My core competencies lie in end-to-end business leadership, encompassing ideation, strategic planning, Go-to-Market, and successful implementation of large-scale transformations. I excel in complex ecosystem driven business solutions from concept to maturity. As a certified Workplace Coach on the path to International Coaching Federation (ICF) certification, I am passionate about promoting Women in Leadership through active mentoring and coaching initiatives. An avid traveler, I devote my spare time to Empowerment via Education initiatives.
Stackforce AI infers this person is a seasoned leader in Fintech and Banking with a focus on innovation and transformation.
Location: Delhi, Delhi, India
Experience: 28 yrs 4 mos
Career Highlights
- Over 20 years of experience in banking and technology.
- Led significant financial inclusion initiatives in India.
- Passionate advocate for women in leadership roles.
Work Experience
IBM
Industry Leader Banking and Financial Markets (2 yrs 4 mos)
International Journal of AI in Business and Management
Editorial Board Member (2 yrs 5 mos)
International Journal of Business Strategy and Automation
Editorial Review Board Member (2 yrs 6 mos)
Tata Consultancy Services
Global Client Services Leader (1 yr 11 mos)
Deputy Head Governance Value Stream (2 yrs)
Global Solutions Lead - Enterprise Intelligent Automation, BFS - UK (1 yr)
Lead Consultant - Core Banking Transformation - Large British Bank (1 yr)
Global Head - New Business, Sales & Marketing (TCS-Subsidiary) (4 yrs)
Head Business Transformation - Global Banking Account (2 yrs)
Business Head - Micropayments & Banking to Bottom of the Pyramid (4 yrs)
Program Manager & Account Head - TCS Bancs Core Banking (5 yrs)
Project Lead (2 yrs)
HDFC Bank
Manager Personal Banking (4 yrs)
Education
Master of Business Administration (M.B.A.) at Indian Institute of Management Bangalore
Doctor of Philosophy - PhD at Indira Gandhi National Open University
Bachelor's degree at St. Stephen's College, Delhi
at Holy Child
ACC at International Coaching Federation