Dr. Pooja Sharma

CEO

Delhi, Delhi, India28 yrs 4 mos experience

Key Highlights

  • Over 20 years of experience in banking and technology.
  • Led significant financial inclusion initiatives in India.
  • Passionate advocate for women in leadership roles.
Stackforce AI infers this person is a seasoned leader in Fintech and Banking with a focus on innovation and transformation.

Contact

Skills

Other Skills

Board of DirectorsCoachingExecutive CoachingPre-salesGlobal DeliverySolution ArchitectureRequirements AnalysisSoftware Project ManagementBusiness AnalysisProject GovernanceSDLCRequirements GatheringVendor ManagementPMPConsulting

About

A seasoned business specialist with a proven track record of building and nurturing enterprises from inception to growth@scale. With over two decades of hands-on experience, I have successfully led technology-enabled businesses in the banking and professional services domains, achieving significant scales of USD 200mn+. My journey includes 6 years in banks to understand the nuances of banking followed by 20+ years at TCS, where I navigated through evolving technologies and transforming business models in VUCA on steroids. I carry a deep understanding of integrating disruptive & incremental innovation with legacy seen in most businesses. Doctoral research (PhD) focused on leveraging AI and Next Gen AI in shaping future business and service delivery models in banking, complemented by a master's from IIM, Bangalore, and the distinction of being a university rank holder from St. Stephen’s College, University of Delhi, underscores my academic credentials. My research interests are mirrored in my publications in areas of Strategy for Scale, Future of Work, Frugal Innovation, Governance, and Ethics in the realm of AI, and Future-proofing Workforce. With 15+ years of leadership experience in Digital, Micropayments, Financial Inclusion, and Business Transformation, I played a pivotal role in establishing the Financial Inclusion ecosystem in India. This involved collaborations with regulatory bodies such as RBI, NPCI, NABARD, Ministry of Finance, and last-mile service providers. My core competencies lie in end-to-end business leadership, encompassing ideation, strategic planning, Go-to-Market, and successful implementation of large-scale transformations. I excel in complex ecosystem driven business solutions from concept to maturity. As a certified Workplace Coach on the path to International Coaching Federation (ICF) certification, I am passionate about promoting Women in Leadership through active mentoring and coaching initiatives. An avid traveler, I devote my spare time to Empowerment via Education initiatives.

Experience

28 yrs 4 mos
Total Experience
12 yrs 11 mos
Average Tenure
2 yrs 5 mos
Current Experience

Ibm

Industry Leader Banking and Financial Markets

Jan 2024Present · 2 yrs 4 mos · Bengaluru, Karnataka, India

International journal of ai in business and management

Editorial Board Member

Dec 2023Present · 2 yrs 5 mos

International journal of business strategy and automation

Editorial Review Board Member

Nov 2023Present · 2 yrs 6 mos

  • Serving on Editorial Review Board for industry leading Peer-reviewed journal from IGI Global focussed on strategy and automation

Tata consultancy services

9 roles

Global Client Services Leader

Promoted

Jan 2022Dec 2023 · 1 yr 11 mos

  • Responsible for nurturing and growing large client relationships via C-suite connects and innovative GTM solutions for Technology and Professional Services Business with view of top-line, bottom-line and value delivery to the end customer..

Deputy Head Governance Value Stream

Promoted

Jan 2020Jan 2022 · 2 yrs

  • Lead a large, diverse and multi-location team to create and deliver transformational value covering the GRC value chain for internal functions and business groups. Incubated multiple initiatives in the area of advanced analytics to drive corporate performance management for C-suite during hyper-VUCA times of panemic and post pandemic.

Global Solutions Lead - Enterprise Intelligent Automation, BFS - UK

Jan 2018Jan 2019 · 1 yr

  • GTM for Intelligent Automation Solutions in Infra services, Applications and Process Delivery domains.

Lead Consultant - Core Banking Transformation - Large British Bank

Jan 2016Jan 2017 · 1 yr

  • Was part of the A-team working collaboratively with bank's team for designing a large multi-country core banking transformation program at a leading British Bank.

Global Head - New Business, Sales & Marketing (TCS-Subsidiary)

Jan 2013Jan 2017 · 4 yrs

  • Reporting to the CEO of a TCS Subsidiary. Creating and executing enterprise Sales and GTM strategy for small and medium banks globally. Incubating new business lines to expand solution offerings via alliances. I have also lead creation of Digital Centre of Excellence in mobility & analytics in alliance with Kony, IBM, Cordova & SAS.

Head Business Transformation - Global Banking Account

Jan 2011Jan 2013 · 2 yrs

  • Successfully led initiative of 'Business Transformation via Thought Leadership' for one of world’s largest retail banks based in USA and a strategic client. This role encompassed extreme levels of collaboration in TCS, like a treasure hunt to find pockets of innovation which are relevant to the customer. The strategy involved a sustained multi-year campaign across all levels of the client organization using multiple mediums of engagement by leveraging CTO organization and other horizontal groups.

Business Head - Micropayments & Banking to Bottom of the Pyramid

Promoted

Jan 2007Jan 2011 · 4 yrs

  • Started new business line in area of micro payments and outreach banking. Engaged with complex stakeholder ecosystem of alliances, regulator and government bodies. Forged fresh alliances and partnership to successfully create a non-linear business model of end-to-end platform services upto last mile delivery.

Program Manager & Account Head - TCS Bancs Core Banking

Promoted

Jan 2002Jan 2007 · 5 yrs

  • Headed the Core Banking Transformation program comprising TCS Bancs Core Banking and other products like China Systems Eximbills, PeopleSoft CRM, Web and mobile channels, Oracle Financials etc. at a Large Banks. One of the banks is among the top 5 core systems in the world in banking.

Project Lead

Jan 2000Jan 2002 · 2 yrs

  • Lead Customisation & Implementation of Central Accounts & MIS system at a Large Public Sector Bank in Mumbai

Hdfc bank

Manager Personal Banking

Jan 1996Jan 2000 · 4 yrs · Chennai

  • Worked in Credit, Trade Finance at Times Bank, which was taken over by HDFC Bank. Last role as Head - Personal Banking Sales @ Chennai

Education

Indian Institute of Management Bangalore

Master of Business Administration (M.B.A.) — International Business & Finance

Jan 1993Jan 1995

Indira Gandhi National Open University

Doctor of Philosophy - PhD — Future of Work - Banking

May 2017May 2022

St. Stephen's College, Delhi

Bachelor's degree — Physics

Jan 1990Jan 1993

Holy Child

Jan 1976Jan 1990

International Coaching Federation

ACC — Coaching

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