Feb 2024 – Present · 2 yrs 3 mos

• Building scalable and automated Audit frameworks using Machine Learning Techniques to prevent pricing defects.

Apr 2022 – Feb 2024 · 1 yr 10 mos

• Leading & managing end to end risk-based audit program and day to day operations (strategy, coordination, data management) of Amazon SKUs in 20 international marketplaces and owning wide goals of various function.
• Ensuring achievement of weekly, monthly & quarterly business goals, SLA goals and metrics for audit program.
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
• Preparing weekly, monthly business report, tracking and close looping action items, and writing compelled documents of business outcomes for leadership review.
• Publishing monthly newsletter across multiple lines of business stakeholders.
• Mentoring & guiding team of 12 high performance individuals. Formulate, implement, and tracking individual’s development plan.
• Designed a new audit program and established a team to control quality of upstream manual and automation operations and achieved yearly business goals, derived 15% overall IF yield of automation program by facilitated 86 automation reconfigurations, and delivered 20 process improvement ideas in 2021. In 2022 (YTD), delivered 30 process improvement ideas and 335 automation reconfigurations.
• Collaborated with stakeholders of international marketplaces and introduced ticket-based RCA mechanism to reduce TAT on defect resolutions, root cause analysis and drive defect reduction initiatives.
• Accomplished internal tool features enhancement to enrich data repository of real time manual observations to make data backed decision and driving adoption program of new features across various operations teams.
• Established SOP for audit operations to create process adherence and control quality of audit output.
• Attained data management capabilities, monthly reporting, formal and informal communications with external stakeholders to drive process changes and enhance the system.

Apr 2021 – Mar 2022 · 11 mos

Dec 2018 – Mar 2021 · 2 yrs 3 mos

• Managed day to day audit operations for sale monitoring team for worldwide competitors (~800 competitor).
• Streamlined daily work allocation for audit process and build macro tools to reduce manual efforts of ~30 min/day.
• Undertook critical quality metrics goal of team level automation program and achieved the goal within 6 months.
• Collaborated with stakeholders to streamline audit process, root cause analysis and designed SLA metrics.
• Handled critical business escalations and action upon preventing similar escalations through tech enhancement.
• Conducted regular CAPA session to ensure intact process quality metrics.

May 2017 – Nov 2018 · 1 yr 6 mos

• Competitor monitoring and pricing analytics