Sep 2020 – Jul 2022 · 1 yr 10 mos

Apr 2019 – Aug 2020 · 1 yr 4 mos

• Managing a team of sales managers, training and motivating existing sales team to drive revenue growth.
• Developing and managing efficient distribution networks for sales. Smooth interaction with cross function for betterment of Bank process and Business enhancement.
• Evolving creative sales and marketing strategies for the assigned territory and target setting for the sales team.
• Active participation in various initiatives to improve efficiency, productivity, revenue generation and channelize idea for business channels.
• Monitoring ,reviewing and analysing sales team performance & ensuring all the processes are in place.

May 2015 – Mar 2019 · 3 yrs 10 mos

Sep 2014 – Jan 2015 · 4 mos

• Sales Development – to explore and capture business opportunities through sales visits, agency network development and effective communications with customers on a daily basis. Maintain and increase customer base and revenue in the sales territories of Maharashtra.
• Ensure market coverage through effective daily sales calls.
• Assist the Cargo Manager in driving the sales process and promotion of the various CX Cargo products with the aim to achieve/ exceed sales targets.
• Submit daily sales brief to the Cargo Manager highlighting key commercial events of the day & suggest appropriate sales strategies.
• Secure a thorough market understanding, monitor agent’s productivity to increase sales & distribution while always complying with the Company Antitrust policy.
• Assist Cargo marketing activities & promote new product enhancements e.g. e-freight.
• Thoroughly examine credit worthiness of our customer base and exercise control on any payment defaults, managing agent productivity and their respective credit limits.

Sep 2013 – Jan 2014 · 4 mos

• Handling incoming inquiries from corporate clients/travel agents on matters related to fare quotation, customer services, booking confirmation, and details of incentive programs etc.
• Providing administrative services, supports to and working closely with Account Managers on a daily basis in contributing to the overall sales objective.
• Compiling and producing regular and ad-hoc reports, revenue statement and analysis on accounts and routes to improve customer services and sales.
• Capturing and generating sales through direct contact with corporate clients/travel agents.
• Assist team by preparing MIDT and BRIO reports.
• Handling Group queries and converting them into sales.
• Preparing fare comparison report on monthly basis and proposing competitive fares whenever required.

Sep 2010 – Apr 2015 · 4 yrs 7 mos

• Role covered a mixture of sales and client servicing duties for passenger.
• Cross functional experience in Direct Sales, Client Servicing, Business Development, Team Management and Customer Service Domain.
• Business Development through business plan & sales strategy development.
• Adept at handling high profile clients, motivated by standards of excellence to overachieve expectations & sail through targeted goals.
• Actively be involved in suggesting new ideas and providing recommendations on an improvement of the service provided, thereby increasing revenue and ensuring Cathay Pacific success as a market leading airline.

Nov 2008 – Aug 2010 · 1 yr 9 mos · Andheri East, Mumbai, India

• Handling passengers query vide mails -
• Handling feedback@goair.in mailbox and replying to all the passenger e-mails within 48hours.
• Flight Audit - Travelling across network and ensuring for quality and performing service
• check at airport, ground, in-flight and cabin crew attitude.
• Reports - Preparing daily, weekly and monthly MIS for the mail count and the nature of
• mails actioned. Co-ordinating with airport for baggage reports and preparing lost, damaged and pilfered baggage report on weekly and monthly basis.
• Handling Complains - Handling passengers complain, investigating and liaising with concerned department and closing the case with mutual agreement.
• VIP movement - Co-ordinating with the airport and ensuring MAAS of the passenger.

May 2008 – Nov 2008 · 6 mos · Churchgate

• Scrutinizing Visa Documents for all the applicants and processing them for visa.
• Handling queries related to UK visa and guiding them through the procedure.
• Handling various other back office related work at Centre.