Venkat R.

Operations Associate

Hyderabad, Telangana, India18 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

12+ years of experience in Operations and Strategy
Proven track record in process improvement and quality management
Expertise in data-driven decision making

Stackforce AI infers this person is a seasoned Operations Manager with expertise in E-commerce and process optimization.

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Skills

Core Skills

Operations ManagementData AnalysisSales OperationsVendor ManagementCustomer Service

Other Skills

Process ImprovementQuality ManagementQuality ControlP&L ManagementSales ManagementOrder FulfillmentProcess InnovationCRM SystemsWarehouse OperationsInventory ManagementTeam LeadershipSeller OnboardingCustomer SupportSQLSupply Chain Management

About

Consistently recognized for leadership and streamlining processes. Works autonomously with high ownership of projects undertaken. Takes data driven decisions to achieve results and mitigate risks. Hands on experience in Sales Operations, Operation analysis, Process designs, SOP documentation, Data mining and reporting. Functional expertise in ERP systems, Order Management, Demand forecasting and CRM systems. Believe in Customer Obsession and Bias for action to achieve results. Has a total of 12+ years of experience in Operations, Strategy and Customer Service.

Experience

18 yrs 1 mo

Total Experience

3 yrs 7 mos

Average Tenure

5 yrs 9 mos

Current Experience

Amazon

Manager II ML Data operations

Aug 2020 – Present · 5 yrs 9 mos · Hyderabad, Telangana, India · On-site

Accountable for Quality and Delivery of the program.
Dive deep into data to analyze trends, causalities, find root causes and prepare
actionable for Operations and support functions to improve deliverables.
Prepare weekly Business reviews with Leadership. Work with Support functions & Leadership team to drive Process Improvement Programs.
Key Achievements:
Streamlined New-Hire onboarding process for India sites to improve employee experience (&retention) and Lead time (Job readiness) - 2022.
Improved Site quality metric and helped site to reach top position (2023).

Data analysisProcess ImprovementQuality ManagementOperations ManagementData Analysis

Cure.fit

Cluster Manager

Sep 2019 – Aug 2020 · 11 mos · Hyderabad, Telangana, India

Manage Eat.fit Operations of a Cluster which includes day to day Operations, Quality Control, training, learning and development of Employees along with Managing P&L for the cluster.

Operations ManagementQuality ControlP&L Management

Grabonrent

City Head

Jul 2018 – Sep 2019 · 1 yr 2 mos · Greater Hyderabad Area

Part of the Core Business Team, oversee Sales & Services, Order fulfillment and
Product refurbishments.
Constantly innovate process flows to improve Customer Experience and cost optimization

Sales ManagementOrder FulfillmentProcess InnovationSales Operations

Logistiks

Business Consultant

Apr 2016 – Jun 2018 · 2 yrs 2 mos · Greater Hyderabad Area

Set up CRM systems & head Vendor Management team.
Onboard and Manage 3PL vendors on the platform.
Work with Tech teams to build features based on trends and business requirement.

CRM SystemsVendor Management

Amazon

4 roles

Area Manager, Fulfillment Center

Jan 2015 – Oct 2015 · 9 mos

Oversee daily operations of the Warehouse by closely coordinating with 3rd Party Logistics provider. Ensure that 3PL is meeting inventory accuracy following Company's processes and standards.
Invent and simplify fulfillment center processes to improve productivity.
Elaborate business cases based on strong data analysis in support of proposed solutions. Make objective decisions based on the benefits they will add to network and business processes.
Support the business, operations and transportation. Establish relationships with key internal stakeholders like Retail, Warehouse and transportation to deliver the right results to the end customer.
Oversee transport operations, delivery schedules and delivery performance of local deliveries.

Warehouse OperationsInventory ManagementOperations Management

Team Lead

Promoted

Nov 2010 – Jan 2015 · 4 yrs 2 mos

Creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience.
Led Seller Onboarding, Seller Coaching and Lead qualification teams.

Team LeadershipSeller OnboardingCustomer Service