Marycarl C. Feldman

Director of Engineering

San Francisco, California, United States22 yrs 1 mo experience

Key Highlights

  • 15+ years in HRIS and financial systems leadership.
  • Expert in designing scalable HR technology solutions.
  • Proven track record in process modernization and compliance.
Stackforce AI infers this person is a SaaS HR technology leader with extensive experience in process transformation and compliance.

Contact

marycarl.feldman@freshworks.comLinkedIn

Skills

Core Skills

Process TransformationBusiness Leadership

Other Skills

Applicant Tracking SystemsBusiness RequirementsLeadershipBusiness Process ImprovementCross-functional Team LeadershipSystem ConfigurationStrategic PlanningProgram ManagementService DeliveryManagementHuman Resources (HR)TeamworkData IntegrityWorkday HCM CertifiedSaaS

About

I’m a cross-functional enterprise systems leader with 15+ years in HRIS and 5+ years in financial systems, currently leading HR Technology, Transformation, and Compliance at Freshworks. I oversee our HR technology strategy and operations with a focus on Workday, process modernization, and enterprise alignment. While I manage day-to-day delivery, my passion is designing innovative, scalable solutions that reduce complexity and meet evolving business needs. My leadership style balances structure with flexibility, bringing HR, Finance, Legal, and Compliance together to drive impact through simplified processes, integrated platforms, and data-driven decisions. Previously at Airtable, I led both HR and Financial Systems, building scalable, people-centered solutions through rapid growth. With experience in both consulting and in-house roles, I bridge strategy and execution to make systems not just functional but transformational. I’m motivated by leading change, elevating employee experience, and shaping the future of work through thoughtful, scalable technology.

Experience

22 yrs 1 mo
Total Experience
3 yrs 1 mo
Average Tenure
3 mos
Current Experience

Avalara

Director, People Technology & Strategy

Feb 2026 – Present · 3 mos

Freshworks

2 roles

Director, People Systems Transformation

Oct 2024 – Feb 2026 · 1 yr 4 mos

Director, People Technology & Operations

Dec 2023 – Oct 2024 · 10 mos

Airtable

2 roles

Director, HR & Financial Systems

Jan 2023 – Dec 2023 · 11 mos

Process TransformationApplicant Tracking SystemsBusiness RequirementsLeadershipBusiness LeadershipBusiness Process Improvement+9

Head of People Technology

Jun 2021 – Jan 2023 · 1 yr 7 mos

  • Building a best-in-class HR Tech stack by providing optimal solutions to deliver sophisticated functionality, with optimized processes to increase employee experience, all while allowing scalability for the future.
Process TransformationApplicant Tracking SystemsBusiness RequirementsLeadershipBusiness LeadershipBusiness Process Improvement+9

Unity technologies

2 roles

Global G&A Systems Manager, Workday Financials and HR

Jan 2019 – Jun 2021 · 2 yrs 5 mos

Process TransformationApplicant Tracking SystemsBusiness RequirementsLeadershipBusiness LeadershipBusiness Process Improvement+9

Global HR Technology/Systems Manager

Apr 2017 – Jan 2019 · 1 yr 9 mos

Process TransformationApplicant Tracking SystemsBusiness RequirementsLeadershipBusiness LeadershipBusiness Process Improvement+9

Pandora

HR Technology Manager

May 2015 – Mar 2017 · 1 yr 10 mos · Oakland, CA

Process TransformationApplicant Tracking SystemsBusiness RequirementsLeadershipBusiness LeadershipBusiness Process Improvement+9

Servicesource

HR Technology Program Manager

Feb 2014 – May 2015 · 1 yr 3 mos · San Francisco Bay Area

Process TransformationBusiness RequirementsBusiness LeadershipBusiness Process ImprovementCross-functional Team LeadershipSystem Configuration+6

Daynine consulting, inc.

2 roles

Workday Senior Principal Consultant

Sep 2013 – Feb 2014 · 5 mos

Process TransformationBusiness RequirementsBusiness LeadershipBusiness Process ImprovementCross-functional Team LeadershipSystem Configuration+5

Workday Principal Consultant

Nov 2012 – Sep 2013 · 10 mos

Process TransformationBusiness RequirementsBusiness Process ImprovementSystem ConfigurationStrategic PlanningProgram Management+4

Aon hewitt

2 roles

Business Systems Analyst

Promoted

Oct 2010 – Nov 2012 · 2 yrs 1 mo

  • Implemented Taleo Performance Management for a Fortune 10 company, with 100% on-time project delivery. The company is Taleo’s largest live customer, with 290,000+ users of the software.
  • Partnered with internal and external (vendor) business teams in developing delivery roadmaps, defining business processes and associated system requirements. Built cross-functional relationships.
  • Configured the system, coordinated and managed upgrades.
  • Oversaw User Acceptance testing on system and product enhancements.
  • Provided Tier 3 support for escalated issues and managed vendor tickets.
  • Monitored support incidents; follow-ups with internal owners of incidents to determine the status and oversee resolution.
  • Projects met 99% of client SLAs. Track record of client satisfaction
Process TransformationBusiness RequirementsBusiness Process ImprovementSystem ConfigurationStrategic PlanningProgram Management+4

Configuration Manager

Mar 2004 – Oct 2010 · 6 yrs 7 mos

  • Managed six unique STAT (Simplified PeopleSoft Change Management & Change Control Software by Quest) implementations at Fortune 500 companies, with several global implementations.
  • Provided hands-on project management during analysis, design, development, testing, implementation, and post implementation phases.
  • Coached offshore associates to successfully deliver client work on time with high quality by integrating team efforts, communicating information and building depth of expertise.
  • Organized weekly cross-functional team meetings to gather requirements and obtain sign-offs.
  • Constructed an overall process flow diagram so that the client team would understand the changed process.
  • Authored training manuals and CBT’s using Macromedia Captivate for developers, approvers and migrators before ‘go live’.
  • Consistently met deliverables by communicating, executing and tracking progress of projects leading to on-time ‘go-live’ dates and high client satisfaction.
Process TransformationBusiness RequirementsBusiness Process ImprovementSystem ConfigurationService DeliveryHuman Resources (HR)+2

Education

University of Illinois Chicago

Bachelor's Degree — Information and Decision Sciences/Management Information Systems

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