Jan 2023 – Nov 2025 · 2 yrs 10 mos · New York City Metropolitan Area · Hybrid

• I aligned technical services with client-delivery strategy, ensuring our Apple-first solutions scaled across industries. I paired deep technical knowledge with client-facing leadership to position our work as secure, practical, and durable.
• · Guided the expansion of endpoint management and automation services to improve scalability and client outcomes.
• · Partnered with executives to design secure, cloud-enabled Apple environments.
• · Developed frameworks around certifications, compliance, and technical differentiation.
• · Bridged engineering and client teams to ensure solutions were technically sound and outcome-driven.
• · Improved implementation consistency through process design, enablement, and technical leadership.

Jan 2020 – Nov 2025 · 5 yrs 10 mos · New York City Metropolitan Area · Hybrid

• I oversaw the full client and employee experience, aligning service delivery, culture, and technical execution. The focus was consistency. Internally and externally.
• · Unified client and employee experience under a single operating model.
• · Rolled out new core values and embedded them into onboarding, performance, and service workflows.
• · Led initiatives in automation, security alignment, and zero-touch deployment.
• · Partnered cross-functionally to align delivery processes with business goals.
• · Expanded professional development, certifications, and internal knowledge sharing.

Jan 2020 – Dec 2022 · 2 yrs 11 mos · New York City Metropolitan Area · Hybrid

• I built and led a client success organization that combined traditional account management with modern customer success practices, with a strong technical advisory layer.
• · Shifted engagements from reactive support to long-term technical partnerships.
• · Translated client challenges into Apple device management, identity, and zero-trust aligned solutions.
• · Established success frameworks tied to uptime, security alignment, and user experience KPIs.
• · Coached the team toward a consultative, technically credible approach to account ownership.
• · Maintained strong retention and expanded service adoption through COVID by focusing on communication and workflow stability.

Nov 2016 – Dec 2019 · 3 yrs 1 mo · New York City Metropolitan Area · Hybrid

• I founded and scaled the Professional Services division, building an Apple-focused MSP practice from the ground up.
• · Designed a service catalog spanning enterprise Apple deployments, Jamf management, security baselines, and directory integration.
• · Delivered complex macOS and iOS fleet rollouts, identity integrations, and cross-platform security enforcement.
• · Owned KPIs around reliability, SLA attainment, and client security posture.

Apr 2012 – Oct 2016 · 4 yrs 6 mos · New York City Metropolitan Area · Hybrid

• served as technical lead for infrastructure projects, specializing in Apple ecosystem integration and enterprise support.
• · Designed and supported network infrastructure and directory services to improve reliability and scalability.
• · Deployed and maintained Jamf environments to streamline Apple fleet management.
• · Provided escalation-level expertise for device management and secure system design.
• · Partnered directly with client IT teams to optimize workflows and improve end-user experience.

Oct 2015 – Mar 2024 · 8 yrs 5 mos · Hybrid

• I led IT strategy and operations for a multinational specialty insurance group through growth, expansion, and acquisition cycles. The environment was primarily Windows-based with Hyper-V virtualization and on-prem directory services under financial regulatory oversight across the US and Europe.
• · Directed infrastructure through European expansion post-Brexit and multiple acquisitions.
• · Managed Windows Server, Hyper-V, DNS, and Active Directory environments.
• · Implemented security and compliance controls across US and EU regulatory frameworks.
• · Maintained operational continuity during organizational transitions

Mar 2013 – Nov 2025 · 12 yrs 8 mos · Hybrid

• I oversaw IT operations for MJM, a WPP agency specializing in large-scale live, hybrid, and virtual events. My role centered on making sure creative teams and executives had reliable systems that didn’t get in the way of production.
• · Built on an Apple server and storage foundation (Xserve, Xsan), evolving the environment toward virtualized and cloud-enabled workflows.
• · Coordinated device management, networking, and collaboration systems to support compressed event timelines.
• · Partnered with production teams to integrate IT systems with AV and creative workflows.
• · Provided executive-level technical support to leadership and event stakeholders.

Feb 2010 – Mar 2012 · 2 yrs 1 mo · Hybrid

• At Think Fixed, I delivered Apple-focused managed services to growing businesses across multiple US markets, helping establish one of the first recognized Jamf partnered MSP practices. This role blended hands-on engineering with service design. We weren’t just supporting Macs. We were building repeatable Apple fleet management inside a services model that didn’t really exist yet.
• · Designed and administered Casper Suite (Jamf) environments, standardizing Apple device management for business clients.
• · Built and supported hybrid infrastructure spanning email platforms, VoIP systems, and secure networking.
• · Guided organizations through Apple ecosystem adoption while aligning to enterprise IT expectations.
• · Contributed to early MSP best practices around packaging, automation, and scalable service delivery.
• · Mentored team members and helped shape a more structured approach to Apple-focused managed services.

Oct 2008 – Mar 2009 · 5 mos

• I guided a team of Creatives, focusing on training and customer engagement around Apple hardware and software.
• · Led customer and staff training sessions.
• · Improved team coordination through scheduling and cross-team collaboration.

Sep 2005 – Apr 2009 · 3 yrs 7 mos

• I led Apple’s internal "Grow Your Own" program, developing future Geniuses and Creatives through structured training and mentorship.
• · Designed and delivered technical training for service and instructional teams.
• · Served as an official Mentor, coaching employees toward technical mastery and growth.
• · Represented Apple at MacWorld, showcasing iWork and related solutions.

Sep 2005 – Oct 2008 · 3 yrs 1 mo

• I progressed from Specialist to Genius and ultimately took on lead responsibilities within the Genius team.
• · Delivered advanced diagnostics and repair for Mac systems.
• · Trained and coached team members on technical and service standards.
• · Supported team operations to maintain consistent customer experience.

Sep 2002 – Jan 2010 · 7 yrs 4 mos · New York City Metropolitan Area

• I provided technical and creative support across New York’s film, music, and live event scenes. The work was hands-on and fast-moving, and it taught me how to operate under pressure when systems had to work and there were no second chances.
• · Edited and color-graded a feature film (IMDb credited).
• · Directed and produced music videos and short films.
• · Served as projectionist and technical crew for a long-running live comedy show.
• · Hosted a live radio show, managing both on-air programming and technical production.
• · DJ’d live events and coordinated booking, audio, and stage direction for productions.