Vivek Nadar

Operations Associate

Mumbai, Maharashtra, India8 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Proven track record in optimizing workflows.
Strong leadership in managing large-scale operations.
Expert in enhancing customer satisfaction through effective processes.

Stackforce AI infers this person is a Customer Operations Specialist with expertise in logistics and service management.

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Skills

Core Skills

Field OperationsOperations ManagementCustomer Relationship Management (crm)

Other Skills

TrainingDevelopment (HR)Supply chainlogistics managementConflict ResolutionSupply chain and logistics managementCross-functional CollaborationsProcess automation and optimizationProject ManagementProblem Solving

About

Proactive and detail-oriented Field Operations & Customer Service Specialist with extensive experience in team leadership, problem-solving, and operational efficiency. Adept at managing large-scale field operations, optimizing workflows, and ensuring top-tier customer satisfaction. Known for strong communication, conflict resolution, and data-driven decision-making, consistently improving service standards and business performance. With a background spanning food service, banking, rideshare operations, and delivery logistics, I have developed a customer-first mindset and the ability to adapt to fast-paced work environments. Recognized for leading teams, mentoring new hires, and implementing process improvements that drive efficiency and enhance team productivity. Passionate about building seamless operational processes, ensuring effective stakeholder collaboration, and delivering exceptional customer experiences through well-structured workflows.

Experience

8 yrs 3 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 11 mos

Current Experience

Zomato

Field Operations Manager

Jun 2024 – Present · 1 yr 11 mos · India

TrainingDevelopment (HR)Supply chainlogistics managementField OperationsOperations Management

Teleperformance

Sr.Customer Associate

Oct 2023 – Oct 2024 · 1 yr · Mumbai, Maharashtra, India · On-site

UK bank (Non Voice)
Manage cashier transactions, supporting customers with daily banking, including cash, card, and cheque handling
Identify and address customers’ needs and advise them on our products and services accordingly
Open and manage saving and current accounts
Provide loan and credit card facilities
Take full ownership of customers’ queries through to resolution

Customer Relationship Management (CRM)Conflict Resolution

Uber

Greenlight expert

Jan 2021 – Sep 2023 · 2 yrs 8 mos · Mumbai, Maharashtra, India

Customer Relationship Management (CRM)Operations Management

Altruist technologies pvt. ltd.

Customer Relation Officer

Jan 2020 – Oct 2020 · 9 mos · Navi Mumbai, Maharashtra, India

Sell personal loan on credit card for the eligible customer of Indusland bank and meet loan production targets.Communicate with applicants and give breakup of the EMI and other details.

Customer Relationship Management (CRM)Conflict Resolution

Kfc india

Team member

Jul 2017 – Oct 2019 · 2 yrs 3 mos · Navi Mumbai, Maharashtra, India

Job duties include serving customers and preparing food. Customer service responsibilities include greeting customers, taking orders, and completing customer transactions on the cash register.

Customer Relationship Management (CRM)Operations Management