Sai CM — Customer Success Manager
Harboring an extensive industry experience spanning 9 years+ and a successful tenure as an experienced Senior Customer Success Manager in fostering client relationships and ensuring satisfaction. With a background in software development, I bring a unique perspective to effectively design and deliver strategies that empower customers to achieve their goals. Leveraged extensive customer feedback to drive process improvements and enhance service delivery. Proficient in customer retention strategies and conflict resolution techniques.
Stackforce AI infers this person is a SaaS Customer Success Manager with a strong technical background in Big Data.
Location: Bengaluru, Karnataka, India
Experience: 8 yrs 4 mos
Career Highlights
- Over 9 years of experience in customer success management.
- Proficient in customer retention strategies and conflict resolution.
- Strong background in software development and big data analytics.
Work Experience
Confluent
Senior Customer Success Manager (6 mos)
India SEED Ventures
Senior Customer Success Manager (6 mos)
Khoros
Senior Customer Success Manager (1 yr 11 mos)
Freshworks
Customer Success Manager (1 yr 5 mos)
Vriddhi Foundation
Customer Success Coordinator (6 mos)
Social Media Marketing Manager (6 mos)
India Shield
Manager, Customer Success (6 mos)
TrendyTech
Student Intern- Big Data Engineering (4 mos)
DXC Technology
Software Developer (3 yrs 7 mos)
Education
Bachelor of Engineering - BE at Visvesvaraya Technological University
Big Data Certification at TrendyTech Insights LLP, BANGALORE
Pre University at New Horizon College, Kasturinagar, NGEF Layout, BANGALORE
ICSE at St Thomas Public School - India