Sai CM

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 4 mos experience

Key Highlights

  • Over 9 years of experience in customer success management.
  • Proficient in customer retention strategies and conflict resolution.
  • Strong background in software development and big data analytics.
Stackforce AI infers this person is a SaaS Customer Success Manager with a strong technical background in Big Data.

Contact

Skills

Other Skills

Project PlansNegotiationCustomer SupportOperations ManagementTeam ManagementCustomer AdvocacyAccount Managementcustomers successCustomer EngagementChurn ManagementProblem SolvingRelationship BuildingCustomer RetentionCustomer ExperienceCustomer Satisfaction

About

Harboring an extensive industry experience spanning 9 years+ and a successful tenure as an experienced Senior Customer Success Manager in fostering client relationships and ensuring satisfaction. With a background in software development, I bring a unique perspective to effectively design and deliver strategies that empower customers to achieve their goals. Leveraged extensive customer feedback to drive process improvements and enhance service delivery. Proficient in customer retention strategies and conflict resolution techniques.

Experience

8 yrs 4 mos
Total Experience
1 yr 6 mos
Average Tenure
6 mos
Current Experience

Confluent

Senior Customer Success Manager

Nov 2025Present · 6 mos · Bengaluru, Karnataka, India · Remote

India seed ventures

Senior Customer Success Manager

Nov 2025Present · 6 mos · Bengaluru, Karnataka, India · Remote

Khoros

Senior Customer Success Manager

Dec 2023Nov 2025 · 1 yr 11 mos · Bengaluru, Karnataka, India

Freshworks

Customer Success Manager

Jul 2022Dec 2023 · 1 yr 5 mos · Chennai, Tamil Nadu, India

Vriddhi foundation

2 roles

Customer Success Coordinator

Apr 2021Oct 2021 · 6 mos

  • Vriddhi Foundation is a non-profit organization based in India that has a strong belief in providing aid through relief programs such as natural disaster relief, food aid, and healthcare assistance.
  • During the current COVID-19 pandemic, the foundation has initiated the #BeyondZeroHunger Initiative. It aims to serve and curb hunger while maintaining the well-being of the affected individuals by providing various aids.
  • These include food kits (Project Sewa) for families, homeless people, home-isolated COVID-19 patients, and more.
  • Additionally, ration/grocery kits (Project Samriddhi) will be provided to families and orphanages or old age homes (Project Samarthak).
  • The foundation will also distribute nutrition kits to expectant mothers and mothers with infants that will include clothing for infants (Project Srijan Sheela). If one is unable to afford medication prescribed by a doctor, they will also provide free medicines.

Social Media Marketing Manager

Apr 2021Oct 2021 · 6 mos

India shield

Manager, Customer Success

Apr 2021Oct 2021 · 6 mos · Bengaluru, Karnataka, India

  • As the Customer Success Manager and Regional Head for IndiaShield - South India division, I am the first point of contact for Karnataka, Kerala, Andhra Pradesh, Telangana, and Tamil Nadu. It involves a constant and continuous effort to meet the needs of the people across South India and ensure their safety during the pandemic.
  • IndiaShield's swift response and action have helped save the lives of many Covid-19 patients while addressing monetary and health conditions.
  • INDIASHIELD is a citizen-led community platform that provides emergency response services to Covid19 affected individuals and families. We have successfully serviced over 48,000 requests, and our verified directory has been used by 114,000+ help seekers from April to May 2021.
  • Our objective is to build a centralized emergency Covid response service by consolidating all emergency services under one roof. We strive to connect help-seekers with suppliers, essential services, healthcare providers, and other relevant resources.
  • Our aim is to bridge the gap in the healthcare system and offer sustainable solutions to those in need. We believe that people deserve quality care, and we work with experts and the community to ensure that happens.

Trendytech

Student Intern- Big Data Engineering

Apr 2020Aug 2020 · 4 mos · Bengaluru, Karnataka, India

  • Managed multiple job responsibilities to cater to the diverse academic, research, and operational requirements of the professor.
  • Fostered better cooperation and coordination among students and the professor by providing technical and non-technical assistance in content preparation, assignment solutions, and other related tasks.
  • Facilitated student learning objectives by offering personalized one-on-one and group support and guidance.
  • Successfully conducted an online tutorial for the Big Data course by contributing to the planning, development, and execution of the course content and activities.

Dxc technology

Software Developer

Sep 2016Apr 2020 · 3 yrs 7 mos · Bengaluru, Karnataka, India

  • American Airlines Inc.
  • American Airlines is a prominent air carrier that has been operating since 1930. The company offers both domestic and international flights and has built a vast network of connections over time.
  • Utilized Sqoop for transferring data between databases and HDFS in an efficient manner.
  • Played a key role in storing data in HBase, which will be utilized for analysis purposes.
  • Implemented partitions and buckets in Hive to manage structured data effectively.
  • Loaded data using Spark, created schema RDD, and processed data streams in Hive tables.
  • Developed comprehensive documentation and analytic reports, and resolved issues in a timely manner.
  • Environment: Spark, Scala, Hadoop, Hive, HBase, HDFS, Cloudera2, Unix, AWS-EMR, S3, EC2, Glue, Athena
  • This backend service provider was designed primarily for AA Flight Attendants, offering support for multiple crew projects in American Airlines. The platform provides complete trip coverage for flight attendants and pilots.
  • Worked collaboratively with team members to understand user stories and implement appropriate solutions with zero acceptance defects.
  • Responsible for the design, development, and testing of the project, with a focus on timely product delivery and zero acceptance defects.
  • Managed on-site and offshore coordination, including quality assurance programs, on-site evaluations, internal audits, and customer surveys.
  • Maintained an outstanding attendance record and exhibited strong punctuality skills.
  • Developed team communication strategies and facilitated Agile/Scrum meetings.
  • Environment: Java 1.8, Spring, Oracle DB, Web Services, SQL, UNIX, Apache Tomcat, Jenkins, Gigaspace cache, Mockito, Github.

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE — Information Science Engineering

Jan 2012Jan 2016

TrendyTech Insights LLP, BANGALORE

Big Data Certification

Aug 2019Nov 2019

New Horizon College, Kasturinagar, NGEF Layout, BANGALORE

Pre University — Computer Science

Jan 2010Jan 2012

St Thomas Public School - India

ICSE

Jan 1999Jan 2010

Stackforce found 100+ more professionals with Project Plans & Negotiation

Explore similar profiles based on matching skills and experience