Ajithkumar Moorthy

Operations Associate

Bengaluru, Karnataka, India2 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Expert in system administration and IT support.
Proficient in managing user accounts and IT assets.
Strong troubleshooting skills for hardware and software issues.

Stackforce AI infers this person is a System Administration expert in a SaaS environment.

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Skills

Core Skills

System AdministrationIt Service ManagementTechnical SupportIt Asset Management

Other Skills

Google WorkspaceBMC Helix ITSMCritical ThinkingUser ManagementCloudSEKSlack administrationgoogle vaultJetbrainsZoapiZoomSoftware TroubleshootingJira Service DeskMicrosoft OfficeMacBookDesktop Support

About

Currently working as System Admin L1 Engineer at Meesho in Bangalore. Whether it's diagnosing hardware or software issues, optimizing system performance, or offering clear and friendly guidance to users, I thrive on delivering top-notch support to the users. I'm excited to contribute my expertise to ensure smooth and effective IT operations.

Experience

2 yrs 10 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 6 mos

Current Experience

Meesho

System Admin L1

Nov 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

✓ Administering various SaaS Consoles and Applications such as Google Workspace, Slack, Adobe, Coda, Postman, Figma, MS Office 365 Admin Centre, Jetbrains, Zoom, etc.
✓ Utilized BMC Helix ITSM to monitor, manage, and automate incident, change, and problem management processes for Windows-based systems.
✓ Creating, managing, and revoking user accounts,
permissions, and access rights.
✓ Working on Atlassian's JIRA Service Portal, Addressing the Users issues and queries received as tickets and resolving them on time to meet the Team's SLA.
✓ Ensured compliance with security policies by maintaining antivirus updates, Windows updates, and endpoint protection tools.

Google WorkspaceBMC Helix ITSMSystem AdministrationIT Service Management

Slice

IT Associate L1 Engineer

Jun 2023 – Oct 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

✓Installing and configuring computer hardware, software, peripherals, and networking equipment
✓Using Freshservice Ticketing tool for handling requests, Queries, Issues facing by the end users
✓Knowledge of basic network security practices and anti-virus programs
✓Configuring system settings, security tools, VPN access etc
✓Performing troubleshooting to diagnose system failures and identifying root causes
✓Providing new system orientation and training to end users
✓IT Asset Management and Mobile Device Support
✓Ability to perform remote troubleshooting and provide clear instructions

Critical ThinkingUser ManagementTechnical SupportIT Asset Management