Jan 2016 – Present · 10 yrs 5 mos

• 1.As a Senior Department Manager at MediaTek, my role expanded significantly with multiple job grade advancements alongside a growing department and team. Key contributions include:
• 2.Built and led a high-performance global team dedicated to field validation for next-generation cellular technologies, including 4G and 5G.
• 3.Supported the establishment and ramp-up of new MediaTek system validation teams across Europe, Americas, and Latin America, enhancing global presence.
• 4.Expanded the scope of field testing to cover 4G and 5G technologies, ensuring timely and successful worldwide product launches, including critical periods such as the pandemic.
• 5.Innovated the concept and deployment of Remote Field Testing processes, enabling testing at worldwide locations without physical travel, resulting in significant cost savings and faster validation cycles.
• 6.Led comprehensive IMS worldwide tests to address challenges related to modem performance due to diverse carrier implementations, ensuring smooth validation for VoLTE, ViLTE, VoNR services.
• 7.Established a Live Network Mean Time Between Failures (MTBF) test system for MediaTek platforms to monitor reliability and stability, both in India and globally.
• 8.Spearheaded technical collaborations with Tier 1 customers in North America, defining clear testing methodologies for system stability and field validations, strengthening partnerships and delivering successful project outcomes.

Jun 2011 – Jan 2016 · 4 yrs 7 mos

• 1.Promoted from Project Lead to Project Manager, responsible for building and leading a dedicated field test team for MediaTek cellular modems.
• 2.Recruited, trained, and developed a skilled team in India at a time when trained resources were scarce, enabling high-quality execution of global field tests.
• 3.Oversaw comprehensive field testing operations covering over 55 countries across India, Europe, APAC, North America, and Latin America, ensuring MediaTek modem success and compliance in diverse network environments.
• 4.Directed customer support activities for MediaTek clients worldwide, including emerging Indian brands like Micromax, Lava, and Spice, providing technical guidance, training, and issue resolution.
• 5.Led support for US carrier certification processes for MediaTek modems, including field tests and laboratory evaluations with major carriers such as AT&T, T-Mobile, and Verizon, as well as recognized Authorized Validation Labs (AVLs).
• 6.Coordinated cross-regional efforts for modem validation and certification, contributing to streamlined product approvals and successful commercial deployments.
• 7.Emphasized team collaboration, process optimization, customer service excellence, and adherence to industry certification standards.

Aug 2008 – May 2011 · 2 yrs 9 mos

• 1.Led MediaTek’s first 3G field trials at multiple global locations, ensuring comprehensive testing of chipset performance across diverse network environments.
• 2.Developed and executed detailed plans for field test operations, covering technical debugging, logistics, and resource coordination to meet management’s objectives.
• 3.Coordinated with cross-functional teams to ensure alignment on test goals, timelines, and deliverables.
• 4.Provided on-site customer support for ODMs and OEMs, conducting real-time issue debugging and root cause analysis to resolve network and device-related problems.
• 5.Delivered detailed network environment assessments and proactive recommendations to customers, enabling quicker problem resolution and improved chipset integration.
• 6.Enhanced field test efficiency and technical robustness through continuous process improvements and feedback loops.
• 7.Contributed to ensuring MediaTek chipsets met operator conformance standards and performance expectations, facilitating smoother product rollouts in the 3G era.

Sep 2005 – Jul 2008 · 2 yrs 10 mos

• Between 2005 and 2008, I played a key role in field testing and validation for MediaTek chipsets across India's 2G mobile network landscape. This involved rigorous testing on major operators including Airtel, Idea, Hutch (now Vodafone), MTNL, and BSNL during a critical growth phase of mobile communication in India. My responsibilities included debugging, conformance testing, and troubleshooting to ensure network and device interoperability, which laid a strong foundation in wireless technologies such as GSM and GPRS.