Nov 2024 – Feb 2026 · 1 yr 3 mos · Dumfries · On-site

• Led the design and delivery of a comprehensive wellbeing and culture transformation strategy for a 4,500+ staff organisation during a period of significant operational and technological change. Embedded psychological safety, inclusive leadership, and evidence-based learning frameworks to drive measurable improvements in engagement, resilience, and performance.
• KEY IMPACT:
• Designed and led multiple cross-functional wellbeing and inclusion programmes that strengthened organisational resilience and reduced cultural friction during transformation.
• Conducted organisation-wide needs assessments and developed data-driven strategies aligned with national standards and local workforce priorities.
• Created and reviewed policies and frameworks that promoted psychological safety, equity, and continuous learning across clinical and non-clinical teams.
• Designed and delivered tailored training and consultancy programmes (internal + external partners) that built leadership capability in inclusive practices and change resilience.
• Championed and embedded values of equity, psychological safety, and high-performing team culture at every level of the organisation.
• Used rigorous evaluation, sector benchmarking, and continuous improvement cycles to ensure interventions remained agile and future-ready.
• This role deepened my expertise in large-scale culture change, psychological safety, and human-centred leadership under pressure — expertise I now bring to corporate and public sector clients navigating AI-driven disruption.

Aug 2024 – Nov 2024 · 3 mos · Hybrid

• Designed and delivered high-impact Equality, Diversity & Inclusion training and curriculum development for schools and universities. Partnered with educational institutions to build inclusive cultures, review policies, and equip educators and students with practical tools to champion equity.
• KEY OUTCOMES:
• Created and facilitated workshops and training programmes that increased awareness and actionable skills around inclusion and equity.
• Supported policy development and review to align institutions with best-practice EDI standards.
• Built partnerships and conducted community outreach that extended impact beyond individual sessions.
• Delivered rigorous evaluation frameworks to measure effectiveness and drive continuous improvement.
• This work honed my ability to translate complex cultural and inclusion concepts into practical, behaviour-changing programmes — a core capability I now apply at the intersection of culture and Ethical AI.

Jan 2023 – Jul 2024 · 1 yr 6 mos · Carlisle · Hybrid

• Delivered targeted marketing, outreach, and recruitment campaigns to increase access to higher education, with a strong focus on underrepresented groups in West Cumbria and North East England.
• KEY ACHIEVEMENTS:
• MARKETING & CAMPAIGNS: Oversaw development and distribution of brand-aligned marketing materials and strategic outreach campaigns in collaboration with academic departments, schools, and careers advisors.
• TEAM LEADERSHIP: Recruited, trained, and coached a high-performing student ambassador team, setting clear goals and fostering a collaborative culture.
• PROGRAMME DELIVERY (HELLO FUTURE): Led interventions supporting young people (including underrepresented learners) to raise attainment, make informed progression decisions, and access higher education. Designed and facilitated workshops, trips, and study skills programmes while building strong partnerships with schools, colleges, employers, and community groups.
• These roles developed my expertise in audience engagement, strategic communication, and building inclusive pathways — skills that directly inform my current work helping organisations communicate complex change and build cultures where everyone can thrive.

May 2018 – Mar 2023 · 4 yrs 10 mos · Carlisle · Hybrid

• Played a foundational role in establishing and scaling the Refugee Resettlement Team, successfully resettling hundreds of refugee families while meeting stringent Home Office KPIs. Delivered end-to-end support from pre-arrival planning through long-term integration.
• KEY IMPACT:
• Led the design of team processes, training of new staff, and cross-departmental collaboration to create an efficient, culturally sensitive resettlement operation.
• Managed comprehensive pre-arrival planning and post-arrival support across healthcare, education, housing, benefits, and local services.
• Conducted Early Help Assessments and facilitated multi-agency Team Around the Family meetings to address complex needs holistically.
• Built culturally intelligent relationships with families and stakeholders, fostering trust and sustainable integration outcomes.
• Ensured full compliance with contractual obligations through rigorous monitoring, data reporting, and continuous improvement.
• This extended period of hands-on work with cultural difference, trauma-informed support, and building belonging in complex environments became the practical foundation of my expertise in Cultural Intelligence and human-centred leadership.

Jan 2018 – May 2018 · 4 mos · Carlisle · On-site

• Delivered independent advocacy for children and young people navigating care proceedings, adoption, and fostering processes. Ensured children’s voices were heard, their rights upheld, and they were supported to make informed decisions about their futures in highly sensitive and high-stakes environments.
• KEY IMPACT:
• Provided dedicated advocacy support to children throughout complex legal and care processes, ensuring their views and wishes were clearly represented to professionals and decision-makers.
• Helped children understand their rights and the implications of decisions affecting their lives, building their confidence and agency during periods of significant uncertainty and transition.
• Prepared children for meetings and court appearances, equipping them with the knowledge and emotional tools needed to participate meaningfully.
• Challenged decisions made by social workers and other professionals when they did not fully serve the child’s best interests, acting as an independent voice for the child.
• Delivered emotional support and guidance that helped children feel heard, respected, and empowered during some of the most difficult periods of their lives.
• This role deepened my expertise in rights-based advocacy, trauma-informed support, and amplifying marginalised voices — capabilities that now inform my work helping leaders create psychologically safe environments and ethical decision-making frameworks in complex organisational change.

Apr 2014 – Aug 2017 · 3 yrs 4 mos · Glasgow · On-site

• Provided one-to-one guidance and group support to newly arrived migrants, helping them navigate employment, integration, and access to essential services while building practical skills for long-term independence in a new country.
• KEY IMPACT:
• Conducted in-depth one-on-one interviews to assess needs and provide tailored guidance on career opportunities, training pathways, and integration support.
• Designed and delivered group workshops on job hunting, CV writing, interview techniques, and workplace readiness, directly improving participants’ employability and confidence.
• Built strategic partnerships with local agencies and employers to raise awareness of migrant talent and facilitate access to training and specialist services.
• Advised clients on complex issues including immigration, housing, and welfare, while also supporting employers to adopt more inclusive diversity practices and policies.
• Recruited, trained, and supervised volunteers and placement students, building capacity within the service and ensuring consistent, high-quality support delivery.
• Maintained accurate client records and contributed to service improvement through data-informed insights.
• This extended period of hands-on work supporting individuals through major life transitions and cross-cultural integration strengthened my ability to design practical, empowering programmes that build resilience and belonging — skills I now apply when helping organisations create inclusive, human-centred cultures during technological and organisational change.

Nov 2005 – Apr 2014 · 8 yrs 5 mos · Glasgow · On-site

• Delivered long-term casework support to asylum seekers and refugees, facilitating integration through advice, advocacy, skills development, and access to essential services while also building capacity among local agencies to work effectively with refugee communities.
• KEY IMPACT:
• Provided comprehensive advice, information, and practical support on immigration, housing, welfare, health, and employment, helping hundreds of individuals and families rebuild their lives in the UK.
• Designed and delivered workshops and training sessions to raise local awareness of refugee issues and improve service delivery by statutory and voluntary agencies, including training police officers on working with people subject to immigration control.
• Supported clients with CV writing, job applications, interview preparation, and access to training and employment opportunities, directly contributing to improved economic integration outcomes.
• Built and maintained strong partnerships with external agencies to ensure vulnerable clients received coordinated, holistic support.
• Recruited, trained, and supervised volunteers, expanding the organisation’s capacity to deliver high-quality, culturally sensitive services.
• Maintained detailed case records and contributed to service development through accurate data and insight.
• Over nearly nine years, this role gave me deep, practical experience in cultural intelligence, trauma-informed advocacy, multi-agency working, and supporting people through profound uncertainty and transition. These foundations continue to shape my approach to helping leaders and organisations build psychologically safe, inclusive, and resilient cultures today.

Mar 2005 – Nov 2005 · 8 mos · Glasgow · On-site

• Worked intensively with vulnerable young people to develop personalised action plans focused on confidence building, skills development, and progression into education, training, or employment.
• KEY IMPACT:
• Co-created and supported young people to achieve personal action plans that included confidence building, training, volunteering, and routes into paid employment.
• Partnered with external agencies to deliver coordinated support across employment, health, housing, welfare, money management, and education.
• Managed case files to the highest standards, ensuring all documentation and reporting was accurate, timely, and compliant.
• Conducted regular case reviews and intensive one-to-one support to keep young people on track toward their goals, including securing stable housing.
• This early role developed my core skills in personalised support, goal-setting, partnership working, and empowering vulnerable individuals to navigate complex systems — capabilities that remain central to my work helping leaders create cultures where people can thrive and reach their potential.