Aug 2019 – Dec 2023 · 4 yrs 4 mos · New York, United States

• FKA OATH HOLDINGS INC

Jun 2017 – Aug 2019 · 2 yrs 2 mos · New York, United States

• As the Team Lead, manage and streamline operational procedures and oversee SLA compliance for the team queue.
• Take point in high priority incidents affecting production devices, participate and document root cause investigation which helps to eliminate re-occurrence of issues saving resources and time of the entire team.
• Oversee and define team requirements and sync up with senior management to discuss the plans to meet the needs.
• Identify and troubleshoot recurring platform issues with a focus on removing manual actions from mitigation activities.
• Write and update bash scripts to automate daily tasks and troubleshoot network issues.
• Actively involved in mentoring, setting up brown-bag sessions and training new hires and help them pace up in their roles.

Nov 2014 – May 2017 · 2 yrs 6 mos · New York, United States

• First point of contact for all network escalations and to minimize network outages impacting Yahoo production environment.
• Participate in on-call rotation and worked closely with data center field technicians, network architecture teams and telecommunications carriers to resolve network trouble issues and faults.
• Support, maintain and configure 10310 networking devices with immense exposure and experience to a wide variety of networking protocols.
• Part of Project – Bandwidth Augmentation: Proactively worked with key Oath! properties (Mail, Media, FrontPage, Sports, Search) to forecast capacity issues and make network bandwidth capacity adjustments where needed. Configured new switches and coordinated efforts with data center field technicians and Service Engineers for physical host moves.
• Write and update problem descriptions and perform detailed root cause diagnosis using troubleshooting tools; track and update problems to resolve network issues in ticketing-system - Service-Now and Jira.
• Coordinate internal resources with third party vendors to investigate and obtain permanent fix to network issues.
• Troubleshoot A10 and Brocade Load-Balancer VIP issues and make necessary configuration.
• Perform scheduled configuration changes and maintenances to Yahoo network.

Jan 2013 – Jul 2013 · 6 mos · Sudbury, MA

• I got the opportunity to work extensively on VoIP products: FLX 2.1, Cisco 8831 and Executive Elite.
• Explored and verified network issues using Wireshark , Linux and Cisco commands. This helped me to gain knowledge and experience of network troubleshooting.
• I got the opportunity to perform stress, regression and smoke testing while executing various test cases.
• Issued reports every week on every new releases, reporting new issues, issues resolved and development stage.
• I filed bugs of various products daily on Bugzilla and verified them based on changes by the development team.
• Developed open source SIP proxy server and SIP registrar on Linux platform for testing of FLX 2.1.
• Wrote and executed test-scripts using Python, filed and verified bugs for Revolabs VoIP product Executive Elite.