Syed Afsar hussain

Associate Consultant

West Delhi, Delhi, India15 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 40 successful project implementations.
Expert in ERP software implementation and support.
Strong public speaking and training capabilities.

Stackforce AI infers this person is a Hospitality Technology Consultant with extensive experience in ERP implementations.

Contact

Skills

Core Skills

Project ManagementErp ImplementationDatabase ManagementUser Training

Other Skills

Installation of Oracle and Micros ApplicationImplementation & support of Material ManagementMigration of old version to Latest versionManaging policies as per Hotels StandardEstablishing Interfaces between Micros Application and vendorsPreparing software training documentsProviding online & onsite trainingIdentifying software bugsUAT Sign Off’s and Site HandoverCreation & maintenance of Oracle databaseCreating Crystal ReportsDesigning formats in Report Builder 6Designing and creating physical databaseBusiness analysis using elicitation techniquesCoordinating with Development Team

About

• Commissary & POS Retail for FMCG products. • Experience in project management for implementation & Support. • Effectively handled multiple high priority projects. • Experience in providing on site client training. • Public speaking and presentation skills with ability to impart technical knowledge to those with non - technical background. • Ability to work independently and partner effectively within and outside my immediate team to achieve desired results. • Proficiency in handling technical queries and providing documentation in written and graphic format. • More than five years of implementation & support experience in ERP software. • More than 40 plus project implementation experience. • Experience in both domestic & international assignments. • Testing new application & program. • Presentation & sales demo to existing clients & new prospects. • Carrying out business analysis using different elicitation techniques, documentation, design and implementation of software applications. • Requirement gathering, GAP analysis, UAT, forwarding requirements to development team.

Experience

15 yrs 8 mos

Total Experience

5 yrs 2 mos

Average Tenure

11 yrs 2 mos

Current Experience

Oracle

Consultant

Apr 2015 – Present · 11 yrs 2 mos · New Delhi Area, India

JOB Responsibilities:
 Installation of Oracle and Micros Application on server and on client environment.
 Implementation & support of Material Management.
 Migration of old version to Latest version of software for all clients
 Managing and implementing the policies as per the Hotels Standard.
 Establishing the Interfaces between Micros Application and other vendors i.e. SUN, Alif, IDS,SAP
 Preparing software training documents.
 Providing online & onsite training to the users.
 Online software implementation and support
 Identifying the software bugs and reporting them to testing/development team.
 Instrumental in customer expectations, UAT Sign Off’s and Site Handover
 Creation & maintenance of Oracle database and its configuration.
 Creating Crystal Reports as per the client’s requirement.
 Designing formats in Report Builder 6
 Designing and creating of physical database, devising strategy for backups, recovery and fine-tuning.
 On-site & off- site support
 Input gathering from the customers, prospect and implementation engineers for installation roadmap and test plans.
 Providing instructions and recommendations to the client for improving work efficiency.
 Up gradation in both front end & back end related software.
 Carrying out business analysis using different elicitation techniques, documentation, design and implementation of software applications .
 Coordinating with the Development Team during development phase for proper translation of requirements into coding and designing the test scenarios/test scripts.
 Organizing kick-off calls meeting and ongoing project meetings with clients, partners, project team members.
Planning and scheduling activities to ensure completion of the project within allocated time and for optimizing resource utilization
Projects
IHG, Accor, Starwood, Carlson, Marriott , Le Meridien Dhaka, Radisson Chittagong Bangladesh. Pan pacific Dhaka, Westinn Dhaka.

Micros systems inc

Implementation Specialist

May 2013 – Mar 2015 · 1 yr 10 mos · New Delhi Area, India

JOB Responsibilities:
 Installation of Oracle and Micros Application on server and on client environment.
 Implementation & support of Material Management.
 Migration of old version to Latest version of software for all clients
 Managing and implementing the policies as per the Hotels Standard.
 Establishing the Interfaces between Micros Application and other vendors i.e. SUN, Alif, IDS,SAP
 Preparing software training documents.
 Providing online & onsite training to the users.
 Online software implementation and support
 Identifying the software bugs and reporting them to testing/development team.
 Instrumental in customer expectations, UAT Sign Off’s and Site Handover
 Creation & maintenance of Oracle database and its configuration.
 Creating Crystal Reports as per the client’s requirement.
 Designing formats in Report Builder 6
 Designing and creating of physical database, devising strategy for backups, recovery and fine-tuning.
 On-site & off- site support
 Input gathering from the customers, prospect and implementation engineers for installation roadmap and test plans.
 Providing instructions and recommendations to the client for improving work efficiency.
 Up gradation in both front end & back end related software
 Carrying out business analysis using different elicitation techniques, documentation, design and implementation of software applications .
 Coordinating with the Development Team during development phase for proper translation of requirements into coding and designing the test scenarios/test scripts.
 Organizing kick-off calls meeting and ongoing project meetings with clients, partners, project team members.
 Planning and scheduling activities to ensure completion of the project within allocated time and for optimizing resource utilization
Projects
IHG, Accor, Starwood, Carlson, Marriott , Le Meridien Dhaka, Radisson Chittagong Bangladesh.

Ids next business solutions pvt ltd

Senior Consultant

Aug 2010 – Apr 2013 · 2 yrs 8 mos

JOB Responsibilities:
Worked as a Sr.Product Exe .for North India.
Conducted the migration of Old version to Latest version of software for all clients;
Installation, Implementation, Service & Maintenance Of Relational Database Management System application on Client Server Environment.
Train the hotel staff on the application software.
Be familiar with and adhere to the latest training, installation standards and procedures.
Provided Web Based & Telephonic Support in 24*7 Environments.
PSC visits for Existing Clients.
Up gradation in both front end & back end related software.
Management of Product Implementation at Client Site.
Submit timely and accurate project status and other required reporting via current communication method.
Any Query reported by the client, We always resolve it as per our commitment.
While resolving the query if we face any kind of technical issue, first we analyze it and then forward it to our development team. If any bugs are there we also consult with our QA team.
After Co-ordinating with our development team, we resolve the technical issue and get back to our clients.
Projects: Clarks, Sarovar, Club Mahindra, Ramada, Welcome Group, Landmark Group, Golden Tulip, Country Inn Suites

Installation, Implementation, Service & Maintenance of RDBMSTraining hotel staffWeb Based & Telephonic SupportManagement of Product ImplementationTimely project status reportingTechnical issue resolution+2