May 2017 – Nov 2018 · 1 yr 6 mos · Mumbai Area, India

• 1. Provide guidance and leadership for running AI Based Innovation in Visa Processing from GCC
• 2. Setup “Product Innovation and Business Transformation” team vision, attracted top talent and large product engineering team in India GCC
• 3. Led Strategy for Next-Gen Cloud based Visa Processing Scalable Platform for 60 Client Govt across 139 countries of operation
• 4. Architected MultiTenant, Micro-Services based SaaS enabled platform with Analytics, Machine Learning, AI & Deep Learning
• 5. Working on Blockchain and developing PoC in Identity & Records Management in the area Civil Governance & Immigration
• 6. Interacted with multiple Client Govt to understand their priorities & needs, provided guidance on Analytics, ML/AI, Chatbots & Tech Solutions, built PoC with latest technologies, and helped them with their Digital Transformation Journey

Jun 2015 – Dec 2016 · 1 yr 6 mos · Pune/Pimpri-Chinchwad Area

• 1. Successfully built NICE R&D centre in Pune (0 to 509 engineers in 17 months). Led Strategy, Plan, Budgeting, New HR Policies, Local Branding to Attract talent – built 4 R&D, 2 Professional Services & 3 Support teams to manage & deliver global projects
• 2. Built and led team to work on Machine Learning, AI & NLP in areas of Anti-Money Laundering, Financial Risk Analytics, Fraud Prevention in Insurance & Banks, Text/Speech/Video Analytics, ChatBots, Gamification & Robotics Process Automation (RPA)
• 3. Led Product Management, Architecture & Development Processes to enable Scaleable & High Availability Real-Time Analytics
• 4. Actively involved in Business Development, customer visits & interactions, pre-sales meetings, understand scenarios, pain points, identifying new opportunities, recommended FinTech, Analytics & RPA opportunities & co-developed solutions
• 5. Successfully led development & delivered platforms: Performance Management (NPM), Voice of Customer (VoC/Fizzback), Quality Management (QM), Actimize Fraud Prevention & Anti-Money Laundering (AML) along with AI/ML & Gamification
• 6. Successfully Implemented HR Analytics to improve recruitment rates, engagement and lowest attrition.
• Recipient of Top 25 Most Innovative HR Tech Leader of India award by TimesAscent AsiaPacificHRM for using HR Analytics in recruiting & innovative HR practices that led to building NICE in Pune.
• NICE Outstanding Role Model Award for my work in building NICE’s Global Talent Center (GTC) in Pune

Nov 2012 – Jun 2015 · 2 yrs 7 mos · Mumbai Metropolitan Region

• 1. Create Vision, Strategy & Roadmap for Digital Advertising based Monetization on Jio Mobile Apps
• 2. Provide Leadership & Guidance in Architecture, Product Management & User Experience for building Jio Mobile Apps
• 3. Standardized Metrics KPIs across the board and built Analytics SDK that would be embedded in each Apps
• 4. Strategize, Architect and Lead a team to develop Big Data Analytics platform to handle 1.2M transactions per second
• 5. Built Analytics for Network, Apps, Devices, Content, User Experience, Service Quality, Fraud, Support & OSS/BSS
• 6. Developed Social Media Listening System Strategy, built Sentiment Analytics & used Machine Learning to improve accuracy
• 7. Built Recommendation Engine for Jio Media Apps by leveraging Usage Analytics, A/B testing & Machine Learning
• 8. Architected Advertising Platform (MarTech) using usage data, third party data, analytics to improve targeting and revenue
• 9. Led Jio Rollout Strategy keeping the factors like Reach, Quality, Devices using in-depth Analytics as gating criteria for
• 10. Built coverage analytics by leveraging Location Services in Apps to provide views on network quality, spread & reach
• 11. Built 48 member team of product managers, data scientists, engineers, testers, project managers & user experience experts

Mar 2009 – Oct 2012 · 3 yrs 7 mos

• Feb 2010-Oct 2012: Principal Manager (eq~ Director of Engg) – Bing Advertising & Analytics Platform
• Led setup of Microsoft’s new R&D center in Bangalore, hired 170 engineers + onboarded 120 Yahoo engineers
• Incubated Ad Campaign Optimization feature using Predictive Analytics & Machine Learning entirely from Bangalore
• Mar 2009-Feb 2010: Principal Manager (eq~ Director of Engg) – Mobile Advertising
• Led Multiple R&D teams in USA, India & Dublin to build Mobile Advertising Platform for Bing, Hotmail & MSN
• Came up with Innovative features by leveraging location, movement, context and applying Artificial Intelligence & Machine learning to predict User Intent and delivered timely targeted Ads with higher chance of conversion

Jul 2006 – Mar 2009 · 2 yrs 8 mos

• Implemented HR Analytics in the division that helped us improve employee satisfaction and reduce attrition
• Strategized & Incubated QoS (Quality of Service) program, bringing in-Market Analytics around Business, Support, Product & Technology together to measure, analyze and improve last-mile Voice of Customer (VoC) for each products
• Successfully built and deployed Analytics driven QoS programs for Hotmail, Bing, Commerce, Mobile, OfficeLive, Spaces, Messenger, Advertising & MSN for USA, Europe, Japan, China and India markets and drove tangible improvements

Jun 2004 – Jul 2006 · 2 yrs 1 mo

• Part of India leadership team to build offshore delivery model, engineering processes and quality delivery
• Drove innovative & breakthrough improvements in engineering processes using Analytics, Lean, Six Sigma & TSP/PSP.

Jul 1999 – Jun 2004 · 4 yrs 11 mos

• Architected and developed Microsoft’s first Machine Learning based Junk Filter using Analytics on user actions
• Led Microsoft’s first Six Sigma Project on Outlook 2002 Performance, successfully improved in version 2003
• Ideated & implemented Quick flag feature to improve user experience on email follow-up
• Built Crash Analytics System
• Successfully Engineered features like Quick Flag, Ribbon, New Rules Dialog Box and Search Folders

Sep 1998 – Jun 1999 · 9 mos · Mumbai Area, India

• 1. Managed offshore project teams. Liaised with customers, requirements gathering, building spec, prototype, scheduling, design solution, development and testing and report progress regularly to customer & management.
• 2. Implemented an innovative automation solution for embedded software in Ford Focus 2000 cars that helped us uncover 4 major design issues. The solution would read the design, parameters and then analyze the code to understand the parameter usage and find out potential flaws in design or implementation.
• 3. By applying model-based scenario technique, generated comprehensive test cases to achieve 100% statements coverage and achieve high degree of branch coverage and resulted in zero defect delivery and 5/5 customer rating.
• 4. Led and deployed company-wide SDLC processes based on CMM Level 5, XP, Estimation techniques, Defect Prevention (Poka-yoke and Crosby's Zero Defect concept “Do it right the first time”).

Mar 1997 – Sep 1998 · 1 yr 6 mos · Mumbai Metropolitan Region

• 1. Managed offshore teams to develop Data Scanner, Y2K Impact Analysis & Modification for Y2K E2E Automation.
• 2. Liaised with customer, did requirements analysis, developed spec & design, coded SQL queries and front-end in VB.
• 3. Achieved 97% accuracy in Automated Y2K modification, it was appreciated by client & achieved high % profit.
• 4. Developed tools on process automation for test data generation, test automation, test coverage analysis & reporting.
• 5. Identified need for standardization across projects (CMM) and communicated benefit to senior management and implemented CMM successfully with certification. This helped attract more business from USA and Europe.

Sep 1995 – Jan 1997 · 1 yr 4 mos · Mumbai Metropolitan Region

• 1. Developed process automation to improve productivity & quality of output and achieved 25% cost savings.
• 2. Introduced & executed first-of-its-kind end-to-end process automation that resulted in 400% increase in profit.
• 3. Implemented statistics based automation solution to detect quality issues in converting text from physical books to SGML/HTML format for McGraw-Hill. The model helped achieve 99.996% quality with minimum human intervention.
• 4. Proposed and worked with senior management to implement ISO 9000. Achieved ISO 9002 certification within 11 months and in budget, this helped improve on-time delivery (92%) & efficiency of projects and helped reduce cost.