Abhishek Choudhari

Business Development Executive

Pune, Maharashtra, India8 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Expert in Salesforce CRM integration and business analysis.
Proven leadership in Agile project management.
Strong background in data-driven decision-making.

Stackforce AI infers this person is a Salesforce Business Analyst specializing in SaaS and CRM integration.

Contact

Skills

Core Skills

Salesforce.comProject ManagementData AnalysisBusiness AnalysisSystem Administration

Other Skills

ManagementAgile MethodologiesTeamworkBusiness DevelopmentCustomer Relationship Management (CRM)Mergers & Acquisitions (M&A)CRM IntegrationSalesforce.com AdministrationAnalytical SkillsMicrosoft ExcelProblem SolvingMicrosoft PowerPointCustomer SupportSystem DeploymentScrum

About

With a background in Information Technology and certifications including Salesforce Certified Administrator, Salesforce Certified Platform App Builder, and Salesforce Certified Business Analyst, I bring a wealth of experience in business analysis and CRM integration. Over the years, I have honed my skills in gathering requirements, creating BRD documentation, managing end-to-end project lifecycles, and aligning business needs with technological solutions. My professional journey includes impactful roles at organizations like Confluent India Pvt. Ltd., Arrow Electronics, Cube84, Honeywell Sparta Systems, Cognizant Technology Solutions, and Amazon Development Center. At Confluent—The World's Data Streaming Platform—we are redefining data infrastructure by enabling businesses to harness the power of data in motion through our cloud-native platform built on Apache Kafka. Our innovative solutions empower organizations to deliver real-time operations and exceptional digital experiences by seamlessly streaming data across systems for smarter decision-making. If you're ready to explore how Confluent can transform your approach to real-time data-driven success or discuss potential collaborations further—let's connect!

Experience

8 yrs 10 mos

Total Experience

1 yr 6 mos

Average Tenure

2 yrs

Current Experience

Confluent

Salesforce Business Analyst

May 2024 – Present · 2 yrs · Pune District · Remote

In my current role as a Salesforce Business Analyst at Confluent India Pvt. Ltd., I engage with
stakeholders to understand business processes and capture requirements effectively. I mentor a team of
developers and QA professionals, ensuring task alignment and timely delivery. My responsibilities include
performing gap analysis, driving Agile ceremonies, and managing the end-to-end delivery lifecycle, from user
story creation in Jira to production deployment. I also lead post go-live support and collaborate with cross-
functional teams on various projects, including streaming and consumption forecasting tools.
Achievements: Successfully managed the delivery lifecycle of multiple projects, ensuring alignment with
business needs and achieving high client satisfaction ratings. Recognized for my leadership in Agile ceremonies
and mentoring team members to enhance productivity and collaboration.

ManagementAgile MethodologiesSalesforce.comTeamworkBusiness DevelopmentCustomer Relationship Management (CRM)+4

Arrow electronics

Salesforce Business Analyst-Admin

Nov 2022 – May 2024 · 1 yr 6 mos · Pune District · Hybrid

As a Salesforce Admin/BA at Arrow Electronics, I configured custom metadata for supplier-line
setups and supported Partner and Order Lifecycle Management processes. I led Agile ceremonies, including
daily stand-ups and sprint planning, while also taking on Junior Scrum Master responsibilities to facilitate team
collaboration and project progress.
Achievements: Improved process efficiency through effective configuration and management of Salesforce
systems, contributing to enhanced partner and order management.

Business DevelopmentCustomer Relationship Management (CRM)Project ManagementSalesforce.com

Cube84

Salesforce Business Analyst

Feb 2022 – Nov 2022 · 9 mos · Pune District · Remote

In my role at Cube84, I generated effort tracking and burn reports to monitor project progress
against estimates. I also supported the setup and configuration of Salesforce Community in the absence of
dedicated admins, ensuring that business needs were met effectively.
Achievements: Successfully implemented community setups that improved user engagement and streamlined
processes within the organization.

Data AnalysisAnalytical SkillsSalesforce.comTeamworkMicrosoft ExcelProblem Solving+13

Sparta systems, a honeywell company

Salesforce Administrator

Jul 2021 – Mar 2022 · 8 mos · On-site

As a Business Analyst at Honeywell Sparta Systems, I acted as a liaison between clients and
technical teams, ensuring accurate translation of requirements into user stories. My role involved gathering
and analyzing client needs to facilitate effective project execution.
Achievements: Enhanced communication between clients and technical teams, leading to improved project
outcomes and client satisfaction.

Analytical SkillsSalesforce.comTeamworkProblem SolvingAgile MethodologiesCustomer Support+10

Cognizant

System Administrator

Jan 2019 – Jul 2021 · 2 yrs 6 mos · Pune City · On-site

In my position at Cognizant Technology Solutions, I administered and customized Salesforce
enterprise applications, managing users, roles, profiles, and workflows. I developed and maintained reports
and dashboards to enable data-driven decision-making across teams.
Achievements: Improved workflow efficiency and system utilization through continuous customization and
enhancements, significantly boosting business adoption of Salesforce solutions.

Analytical SkillsSalesforce.comTeamworkProblem SolvingCustomer ServiceCustomer Support+7

Amazon development center

Support Engineer Level 2

Jul 2017 – Jan 2019 · 1 yr 6 mos · Pune City, Maharashtra, India · On-site

As a CSA Level 2 Support Agent at Amazon, I resolved customer queries and service tickets across
multiple platforms. I performed issue troubleshooting and support analysis, which improved resolution
efficiency and enhanced the overall customer experience.
Achievements: Recognized for my ability to resolve complex customer issues promptly, contributing to higher
customer satisfaction ratings.

TeamworkProblem SolvingCustomer ServiceCustomer SupportEnglishCommunication+2