Waqas Sani

Operations Associate

Abu Dhabi, United Arab Emirates10 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of banking and finance experience.
Proven expertise in managing branch operations and compliance.
Strong knowledge of financial operations and customer service.

Stackforce AI infers this person is a Banking and Finance professional with extensive operational expertise.

Contact

Skills

Core Skills

Branch BankingOperations ManagementCash HandlingCustomer ServiceFinancial AdministrationOffice ManagementInternal Auditing

Other Skills

Universal chequeAuditingFinancial AccountingCash CollectionTraining & DevelopmentBankingAccountingHuman Resources (HR)CashieringCashCash FlowBanking OperationsCore BankingRetail BankingRemittance Processing

About

Results-driven banking and finance professional with over 10 years of experience in the banking and financial services sector, including roles as Branch Operations Manager, General Banking Officer, and Teller Service Officer. Proven expertise in managing branch operations, ensuring compliance with regulatory and audit requirements, and delivering high-quality customer service. Possesses strong knowledge of financial operations, reconciliation, cash handling, and administrative management, along with hands-on experience in audit coordination and reporting. Demonstrates excellent organizational, analytical, and problem-solving skills, with the ability to work under pressure and meet strict deadlines. A detail-oriented Admin and Finance professional with experience in financial administration, office support, and audit assistance. Skilled in data management, maintaining records, and ensuring compliance with organizational policies and procedures Proficient in banking systems and software including Flexcube, CBS, QuickBooks, and MS Office. A highly motivated and detail-oriented professional seeking to contribute to a dynamic organization in the UAE by leveraging extensive banking experience and operational expertise.

Experience

10 yrs 11 mos

Total Experience

2 yrs 8 mos

Average Tenure

6 yrs 8 mos

Current Experience

The bank of punjab

Operation Manager/General Banking Officer

Sep 2019 – Present · 6 yrs 8 mos · Swat District · On-site

Tasked with managing daily banking functions, executing customer transactions,ensuring adherence to policies and regulatory guidelines, maintaining precise records, and supporting audit needs while providing exceptional customer service.
Oversee routine general banking activities in line with set policies and protocols
Manage customer account services, which include account initiation, upkeep, and closure.
Accurately process financial transactions such as deposits, withdrawals, and transfers.
Ensure adherence to internal controls, regulatory obligations, and auditing standards.
Uphold administrative and financial integrity within the branch.
Verify and authorize transactions in accordance with designated approval limits.
Collaborate with internal teams to facilitate seamless operational processes.
Assist in monitoring ATM operations to guarantee service availability and efficiency.
Manage Foreign Remittance transactions.
Comply with bank policies, procedures, and quality service standards.
Manage and exercise effective control over the processing of general banking activities.
Upholding the branch's financial and administrative discipline.
Asset inventory management and reconciliation.
Verify internal and external audit compliance.
To guarantee constant service excellence and high levels of customer satisfaction, oversee and optimize ATM operations by fortifying technical and operational procedures.
Customer complaints are handled by service management, which also makes sure that important service goals are reached.
Following the signing/ passing schedule.
Assurance of quality.
Correcting the audit observation.

Universal chequeAuditingBranch BankingOperations Management

Mcb bank limited

Teller Service Officer

Aug 2016 – Jun 2019 · 2 yrs 10 mos · Pakistan

Responsible to handle and control cash transactions of customers by responding to queries at front office with the highest level of efficiency and effectiveness as required while adhering to controls and policies.
 To handle and control cash transactions of customers by monitoring deposits and withdrawal accurately with the guidance of SBP regulations.
 To plan and analyze of needs and priorities of customer to ensure superior custom services management prior to the customer’s demands.
 To prepare and perform duty in minimum time and serving maximum customers to achieve and maintain high level of efficiency and effectiveness for customer satisfaction.
 To increase and maintain capability of cash handling by balancing the physical inflow and outflow of debit and credit with the help of vouchers.
 To assess high technical capabilities, to regulate the process & facilitate the customers in time, through the posting of transactions in the system.
 Improve and increase the technical and operational skills to achieve the customer satisfaction regarding ATM operations.

Financial AccountingCash CollectionCash HandlingCustomer Service

Hujra

Admin & Finance

Jul 2015 – Mar 2016 · 8 mos · Mohmand

Responsible for developing weekly and monthly financial reports showing analysis of the financial accounts. Identifying and recommending modifications to existing procedures to improve efficiency.
Task & Responsiblity
Office Management:
Account for all day to day operation of office. Account for to ensure cleanliness, repair and maintenance & decoration of sub office
Petty Cash Management:
Analyze receipt for money spent &balancing the cash. To ensure that petty cash in only utilized for small expenses.
Vehicles Management:
Ensure that all logs books fuel consumption record and other documentation are updated .Ensure that weekly plan and travel request form shared with Head office on timely.Ensure that duties are properly assigned to drivers.Ensure Vehicles are in good condition.
Stationary Management:
Ensure adequate supply of stationery and keep proper record of stationary. Also ensure that photocopying expenses are not misuse.
Inventory Management:
Account for all program and non-program inventories in the office and sub office
HR tasks:
Ensure that staff list updated on time:
Ensure that all staff attendance sheet updated and submitted on time.
Ensure that all leave application timely submitted to Head Office.

Financial AccountingAuditingFinancial AdministrationOffice Management

Ngo hujra

Assistant Internal Auditor

Sep 2014 – Jun 2015 · 9 mos · Swat Pakistan

Audit of the HR of SRLM,WFP cash Project, WFP FFWProject,SVP have also done by me.
Duties and Responsibilities:
 Support Internal Audit officer in establishmentof internal audit system for HUJRA.
 Support Audit officer in developing annual internal audit plan.
 Identify, collect and analyse information needed to prepare risk based internal audit plans.
 Complete risk assessment and draft internal audit plans.
 Draft internal audit report to discuss with auditee HUJRA Officials).
 Draft evidence based balanced audit reports.
 Conduct follow-up of the audit reports implementation and maintain follow-up data base.
 Draft semi- annual and annual reports on activities and results of the internal audit activities.
 Ensure audit processes developed are followed while performing audit works.
 Support Audit officer in facilitation, process design, training, and other nonexecutive or consultancyservicesas per request of Divisions and endorsed by Executive Director.
 Support Internal audit officer to make sure that the internal audit unit through adequate coverage of audit helpsHUJRA in achievement of its objectives.
 Safeguard audit files and other documents, and assets available to the internal audit unit.
 Perform other tasks reasonably assigned by the Audit officer and Executive Director.