Jan 2023 – Present · 3 yrs 4 mos

• Led the development team in delivering high-quality web projects, ensuring adherence to timelines, scope, and client expectations. Performed manual QA testing to identify bugs, UI/UX inconsistencies, and functional issues across multiple browsers and devices. Created and maintained test cases, documented test results, and collaborated with developers for bug resolution and retesting. Acted as the primary point of contact for clients, handling task clarification, progress updates, and issue resolution. Coordinated with the SEO team to validate implementation of SEO recommendations and ensured they met quality standards. Maintained and updated implementation tracking sheets to monitor task progress and ensure accountability across teams. Managed Clockify time tracking for the entire team, ensuring accurate logging for client billing and internal reporting. Facilitated daily stand-ups and team meetings to track development progress, delegate tasks, and align with project goals. Posted, prioritized, and tracked tasks using project management tools (e.g., Trello, ClickUp, or Asana). Reviewed code and provided technical guidance to developers to ensure scalable and maintainable solutions. Bridged communication between developers, QA, SEO specialists, and clients to streamline workflows and deliver successful outcomes.

Jan 2022 – Dec 2022 · 11 mos

• Led a team of sales executives in driving personal loan/credit card sales through inbound and outbound calling strategies. Achieved and consistently exceeded monthly and quarterly sales targets, contributing to an overall team performance growth. Mentored, trained, and motivated team members, resulting in improved conversion rates and reduced attrition. Monitored individual and team KPIs (conversion rate, AHT, login hours, etc.) and implemented performance improvement plans. Collaborated with product and operations teams to resolve customer issues and streamline loan/credit card processing workflows. Ensured compliance with RBI guidelines and internal quality audits, maintaining high levels of data accuracy and integrity. Used CRM tools (e.g., Salesforce, LeadSquared) to track leads, update follow-ups, and generate daily MIS reports. Conducted daily huddles and weekly reviews to align team efforts with business goals and address performance gaps. Developed customer-centric sales scripts to improve objection handling and enhance customer experience. Recognized as “Top Performing Team Lead” for [month/year] based on revenue contribution and team productivity.