Sep 2024 – Jun 2025 · 9 mos · Moti Nagar, Patel Nagar, Delhi, India · On-site

• Operations – CRM & Premium Refund Team | Bajaj Allianz
• Handled end-to-end customer relationship management, ensuring efficient resolution of queries, deficiencies and complaints. Managed premium refund processes, coordinating with internal and external departments to streamline approvals and disbursements. Contributed to process improvement initiatives, enhancing customer experience, values and operational efficiency.

Mar 2024 – May 2024 · 2 mos · Gurugram · Hybrid

• Handled asset management services, including monitoring and optimizing the performance of investment portfolios, conducting market research, assisting in asset allocation strategies, and ensuring compliance with company policies and financial regulations to help clients meet their financial goals

Jun 2023 – Jul 2023 · 1 mo · Sarita Vihar · On-site

• Handled end-to-end processing of health insurance claims, including verification of documents, coordination with hospitals and insured customers, assessment of claim eligibility as per policy terms, and timely settlement or rejection. Ensured compliance with regulatory guidelines and maintained high standards of accuracy and customer service

Jun 2022 – Jul 2022 · 1 mo · Sarita Vihar, Delhi, India · On-site

• I was in Marine and Cargo Insurance Claims department. Here, I learn how to settle the claim and respond to them.

Sep 2021 – Mar 2024 · 2 yrs 6 mos · Noida · On-site