Oct 2020 – Jun 2021 · 8 mos

• At Appian, I led the cloud engineering org for the secure Platform as a Service (PaaS), used by both commercial and highly regulated customers across sectors requiring strict compliance, including SOC 2, SOC 3, PCI-DSS, HIPAA, FedRAMP, GxP, and HITRUST.
• I provided technical direction on architecture and design, oversaw key security and compliance initiatives, and drove engineering excellence through mentorship, career development, and hiring strategy. My team built automations that orchestrated the lifecycle of the Appian platform in the cloud, ensuring scalability, reliability, and security.
• In addition to engineering leadership, I worked cross-functionally with senior stakeholders—including the CIO, CISO, and Chief Cloud Architect—to align product priorities with company vision and customer needs. I championed initiatives to improve the customer experience and ensure the platform remained robust, compliant, and easy to use.

Jan 2020 – Mar 2020 · 2 mos

• Following Appian’s acquisition of Novayre Solutions SL, the creators of the Jidoka RPA platform, I served as a bridge between two compatible but distinct corporate cultures. For a full quarter, I supported the post-acquisition integration process by fostering trust, aligning values, and radiating Appian’s culture within the newly acquired Spanish team.
• My mission was to help immerse Novayre into Appian’s way of working—while also honoring and integrating the strengths of their existing culture to enrich our shared vision for Intelligent Automation. I facilitated cultural alignment, drove cross-team collaboration, and promoted shared goals and values across geographies.
• On the technical side, I trained the software development team on Appian’s engineering practices, supported talent acquisition by conducting interviews, and championed our employee affinity groups to help create an inclusive and connected environment during the transition.

Dec 2016 – Oct 2020 · 3 yrs 10 mos

• In this role, I led both the technical direction and strategic execution of our Platform as a Service (PaaS) offering, serving customers in highly regulated industries with strict compliance requirements.
• I managed a global team of cloud software engineers, including team members based in Sydney, Australia. Together, we built the automations responsible for orchestrating the lifecycle of the Appian platform in the cloud. I provided architectural and design leadership, coached engineers on both technical and career development, and helped scale the team through recruiting and interviewer training initiatives.
• I also collaborated closely with other senior leaders—including the CIO, CISO, Chief Cloud Architect, and Senior Director of Operations—to define and track quarterly priorities. I ensured our initiatives aligned with company goals and customer needs. I worked alongside the Information Security team to uphold compliance standards and led multiple projects focused on enhancing the customer experience and strengthening the platform’s security, reliability, and usability.

Jul 2015 – Dec 2016 · 1 yr 5 mos

• I served as a hands-on manager for the Site Reliability Engineering (SRE) team, overseeing operations, maintenance, and support for both Appian Cloud and self-hosted deployments. My focus was on ensuring exceptional service for our customers by continuously improving operational efficiency through automation and technical enablement.
• I developed multiple add-ons, automation tools, and diagnostic scripts that significantly reduced the resolution time of complex issues—by as much as 80%. These tools enhanced both reactive support and proactive system monitoring across our cloud and on-premise environments.
• As a leader, I prioritized enabling my team through deep technical coaching. I built an internal knowledge base of over 30 training tutorials and guides on technologies such as web services, Apache James, Spring Security, Siteminder, CAS, SharePoint, Java memory management, thread/heap dumps, LDAP, and the Appian API. This program reduced new engineer onboarding time by 50% and elevated the team’s overall technical maturity.
• I also played a central role in customer escalations, collaborating directly with Engineering to prioritize bug fixes, drafting internal documentation and best practices, and managing internal initiatives that improved team performance. I actively coached the team through complex problem-solving efforts and promoted a culture of collaboration, accountability, and continuous improvement.

Aug 2012 – Jul 2015 · 2 yrs 11 mos

• I led a global team of Site Reliability Engineers (SREs) across the UK, US, and Australia, serving as the primary escalation point for complex technical issues in critical environments. My responsibilities included onboarding and training new team members, ensuring consistent technical excellence, and maintaining deep expertise across a wide range of technologies—including Java, JavaScript, JQuery, Appian BPM, RDBMS platforms (MySQL, SQL Server, Oracle), Apache and IIS web servers, CSS, XHTML, XML, Web Services, and JVM memory management.
• I also managed Cloud operations for the APAC region, contributing to a 24/7 follow-the-sun support model that ensured continuous monitoring, maintenance, and troubleshooting for customers worldwide.
• As a hands-on Technical Lead, I remained deeply involved in resolving team challenges through live coaching, training materials, and technical mentorship. I regularly enhanced my own technical skills and contributed Java-based add-ons and plug-ins that extended the functionality of our Intelligent Automation platform. Several of these contributions were published and made available to customers and partners through the Appian Marketplace.

Nov 2010 – Aug 2012 · 1 yr 9 mos

• I supported both Appian Cloud (PaaS) and self-hosted customers by performing advanced root cause analysis on complex system issues across a diverse technical stack. I developed and enhanced product functionality by building Java-based add-ons using Appian’s public API, delivered as OSGi bundles.
• In addition to troubleshooting, I provided workarounds for both business and technical challenges, drawing on deep experience across multiple technologies including Java EE, XHTML, JavaScript, XML, MySQL, SQL Server, JBoss, WebLogic, and JQuery. My work helped ensure system stability, improve customer outcomes, and extend the capabilities of the Appian platform.

Jan 2010 – Nov 2010 · 10 mos

• I supported self-hosted customers by performing in-depth root cause analysis on complex system issues, ensuring high availability and performance across mission-critical environments. I developed and enhanced product capabilities by building Java-based add-ons using Appian’s public API, delivered as OSGi bundles.
• I provided workarounds for both business and technical challenges, leveraging a broad skill set that included Java EE, XHTML, JavaScript, XML, MySQL, SQL Server, JBoss, WebLogic, and JQuery. My contributions helped customers overcome deployment and runtime obstacles while extending the flexibility and functionality of the Appian platform.

Aug 2009 – Jan 2010 · 5 mos · Mexico City Area, Mexico

• I managed a distributed team of web developers located in Beijing and Mexico City for an application maintenance and support project. I oversaw enhancements to a complex web application, ensuring timely delivery of comprehensive solutions tailored to client needs.
• The role required hands-on involvement and technical leadership across technologies such as XHTML, JavaScript, Flash, Java EE, XML, and CSS. I coordinated cross-regional collaboration, drove quality improvements, and ensured alignment between engineering output and business objectives.

Jan 2009 – Aug 2009 · 7 mos · Mexico City Area, Mexico

• I maintained and supported a web application as part of an international support team with members based in Beijing and Mexico City. My responsibilities included troubleshooting, bug fixes, and implementing updates using technologies such as XHTML, JavaScript, Flash, Java EE, XML, and CSS.
• I contributed to ensuring application stability and performance while collaborating across time zones to meet customer needs and deliver timely resolutions.

Aug 2008 – Jan 2009 · 5 mos · Mexico City Area, Mexico

• I led the migration of a legacy application originally built with Struts to a modern, Ajax-based architecture using the ExtJS framework. This project was delivered for a major American broadcasting company and involved a wide range of technologies including Java EE, JavaScript, Ajax, JSON, and ExtJS.
• The modernization effort significantly improved the application's responsiveness and user experience, aligning it with contemporary web development standards and enhancing maintainability.