Hardeep Singh

Business Analyst

Gurugram, Haryana, India10 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in data-driven business strategies
Proven track record in logistics optimization
Strong collaboration skills across teams

Stackforce AI infers this person is a Business Analyst with expertise in logistics and data analytics in the food delivery industry.

Contact

Skills

Core Skills

Business AnalysisData AnalyticsMarket AnalysisLogistics ManagementGrowth StrategyData AnalysisLogistics Optimization

Other Skills

Python (Programming Language)TableauJupyterSQLAirflowGitHubMicrosoft OfficeBusiness Analysis Planning & MonitoringCustomer DataBusiness StrategyBusiness Process ImprovementProblem SolvingRedashTableau OnlineGoogle Sheets

About

With the experience in different feilds, I've leveraged my problem-solving skills as a Business Analyst at Zomato. My core competencies include utilizing customer data to drive business strategy and improve organizational profitability. Currently, I am focusing on enhancing the delivery partner experience within the central logistics team, also taking care of city operations at merchant side. I have combined experience of restaurant partner side as well as delivery partner side. Since joining Zomato, the team and I have initiated tracks and experiments that have substantially improved the delivery partner's journey, ensuring their concerns are addressed promptly. Our commitment to fostering collaboration and efficiency aligns with the company's culture, contributing to the overall growth and success of Zomato in West India's demanding market.

Experience

10 yrs 10 mos

Total Experience

5 yrs 5 mos

Average Tenure

8 yrs 1 mo

Current Experience

Zomato

6 roles

Business Analyst - Central

Jan 2025 – Present · 1 yr 5 mos

Analyzed data for promos and national key accounts team at Zomato, supporting daily requests and pan India campaigns.
Utilized data analytics tools to provide insights and recommendations for optimizing promotional strategies.
Collaborated with cross-functional teams to drive data-driven decision-making and improve campaign performance.

Python (Programming Language)TableauJupyterSQLAirflowGitHub+2

Business Analyst - City Operations

Sep 2023 – Jan 2025 · 1 yr 4 mos

Collaborated with the city team at Zomato to drive business-level improvements and ensure profitability.
Analyzed market trends and data to identify opportunities for growth and optimization.
Implemented strategic initiatives to enhance customer experience and increase revenue streams.

Python (Programming Language)Microsoft OfficeSQLBusiness Analysis Planning & MonitoringCustomer DataBusiness Strategy+5

Business Analyst - Logistics

Aug 2022 – Sep 2023 · 1 yr 1 mo

Led the central logistics team at Zomato to improve delivery partner experience through new tracks and experiments.
Ensured timely resolution of delivery partners' queries, enhancing overall service quality.
Implemented innovative strategies to streamline operations and enhance partner satisfaction.
Collaborated with cross-functional teams to drive continuous improvement initiatives.

Python (Programming Language)RedashTableauTableau OnlineGoogle Sheetsgsuite+6

Regional Business Analyst (Growth)

Promoted

Dec 2020 – Aug 2022 · 1 yr 8 mos

Analyzed business operations of restaurant partners at Zomato in West India, collaborating with top management to develop innovative strategies.
Implemented data-driven solutions to optimize growth and enhance business performance, leading to increased revenue and market share.
Conducted market research and competitor analysis to identify opportunities for expansion and improvement in the regional market.

Python (Programming Language)RedashTableauTableau OnlineSQLBusiness Analysis+1

Data Analyst

Apr 2019 – Dec 2020 · 1 yr 8 mos

Analyzed data to optimize delivery and logistics operations, leading to improved efficiency and customer satisfaction.
Implemented business-level changes to drive the company towards the top in the food e-commerce industry.
Collaborated with delivery partners to enhance their experience and streamline processes for better service.

RedashMicrosoft OfficeMicrosoft ExcelSQLPhpMyAdminAmazon Redshift+2

Site Manager

May 2018 – Apr 2019 · 11 mos

Managed operations at partner BPO sites for Zomato in Gurugram, Haryana, India.
Collaborated with business partners to optimize site performance and ensure smooth operations.
Implemented process improvements to increase efficiency and productivity.
Achieved a 15% reduction in operational costs while maintaining high service quality.

Concentrix

3 roles

Quality Analyst

Apr 2017 – May 2018 · 1 yr 1 mo

Maintained PRR above 95% for the team at Concentrix by auditing calls and chats to ensure top-quality customer service.
Provided guidance and support to team members, enhancing their performance and productivity.
Successfully launched a site in Pune, where I trained and handled the pilot batch, showcasing leadership and project management skills.

Senior Practitioner

Promoted

Jun 2016 – Apr 2017 · 10 mos

Managed priority customer escalations and ensured smooth operations at Concentrix in Gurugram, Haryana, India.
Provided exceptional customer service to resolve issues efficiently and effectively.

Practitioner

Aug 2015 – Jun 2016 · 10 mos

Assisted customers with their orders at Amazon UK, providing top-notch service and ensuring customer satisfaction.
Collaborated with team members to streamline processes and improve efficiency in order fulfillment.
Developed strong communication and problem-solving skills while working in a fast-paced environment.