Enocent Sarwar

Operations Associate

India2 yrs 10 mos experience

Key Highlights

Expert in managing client concerns and enhancing loyalty.
Proven track record in transforming customer interactions.
Skilled in delivering measurable improvements in service quality.

Stackforce AI infers this person is a Customer Experience Specialist with expertise in Business Travel Consultation.

Contact

Skills

Core Skills

Customer ServiceBusiness Travel ConsultationCustomer ExperienceCustomer Satisfaction

Other Skills

Client ManagementTravel GuidanceService Quality ImprovementTeam PerformanceSupport ServicesProcess ImprovementCustomer Relationship ManagementCustomer RetentionCustomer SupportLeadershipBusiness AnalysisAuditingTeachingHuman Resources (HR)

Experience

2 yrs 10 mos

Total Experience

9 mos

Average Tenure

6 mos

Current Experience

Cwt

Senior Process Associate

Dec 2025 – Present · 5 mos · Gurugram · On-site

Expertise in managing client concerns and building long-term loyalty. Passionate and empathetic, I excel at turning challenges into trust-building opportunities while driving measurable improvements in service quality and team performance. In my current role, I provide tailored travel guidance to domestic and global business clients, ensuring smooth journeys even under urgent circumstances. From last-minute bookings and itinerary changes to resolving unexpected disruptions, I deliver reliable solutions that safeguard business continuity and reduce stress for travelers. My work is defined by precision, adaptability, and a commitment to enhancing client satisfaction across every stage of the travel experience.

Client ManagementTravel GuidanceService Quality ImprovementTeam PerformanceCustomer ServiceBusiness Travel Consultation

Air india limited

Customer Experience Specialist

Apr 2024 – Jul 2025 · 1 yr 3 mos · India · On-site

Passionate and empathetic customer experience professional with 3 years of experience in managing customer concerns, enhancing customer satisfaction, and driving long-term loyalty. Proven track record of transforming negative customer interactions into trust-building opportunities, contributing to both personal growth and organizational success. Adept at identifying pain points, implementing process improvements, and aligning customer service strategies with broader business objectives. Skilled in fostering long-term customer relationships, leading change initiatives, and delivering measurable improvements in service quality and team performance.

Customer SatisfactionSupport ServicesProcess ImprovementCustomer Relationship ManagementCustomer Experience