Nov 2021 – Aug 2024 · 2 yrs 9 mos · Delhi, India

• Manage a team of Hub lead to optimize the efficiency of operations and achieve the performance target for my zone
• Taking care of Inventory inbound, outbound and managing out of stock
• Responsible for leading and managing a huge team of Delivery executives and Hub leads, their performance, expectations and goals. Managing their attendance also.
• Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives.
• Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
• Plan and implement operations strategy team to ensure that all hubs under my focus on time order fulfillment, logistics and customer experience

May 2021 – Oct 2021 · 5 mos · Delhi, India

• Monitor and supervise Team Leader and Failed Executive to ensure that delivery operation are conducted as per the required SLA.
• Delivery performance should be maintain 98% on time and below 1% rescheduling.
• RTO, RPU and Cash tracking on daily basis and follow up to be taken care from GSP.
• Preparation of daily and weekly shift allocation roaster.
• Raise all kind of issue on mail and taking follow up for closure within timeline.
• Responding the all customer complaints and quires.
• Taking corrective action against failure.
• Taking hurdle shift wise on daily basis and briefing entire team roll outs of new processes.
• Ensuring well maintain warehouse as per company SOP.
• Handling the Dark store project where customer receive an order within 10 to 15 mints.
• QC and GRN should be same day closure.
• Proper inventory stacking thrice in a day.
• Leading team of 70 Employees.

Aug 2015 – May 2021 · 5 yrs 9 mos · Noida Area, India

• Handling team of 60 Delivery person, 50 Drivers & 12 other supporting staff on Daily basis.
• Assisting hub manager for turnover of 40 million monthly with store size of 25,000 Sqft.
• Key responsible for shift rout planning via system & (if required) manually also.
• Responsible for 99% OTD (Onetime Delivery) 0.8% Complain, Staff arrangement as per roster during my shift.
• Responsible for preparing Stock Report, Invalid Stock Report, cancel order tracking report, Return to vendor (FMCG/F&V/C&F) report, Crate tracking report.
• Responsible for accurate cash collection during shift and cash deposit to banker too with co-ordination of cashier.
• Responsible for pick-up generate request report & response for manual pick-up items.
• Keep close eye on write-off & IBND report as under target without temper our team performance.
• Responsible for payment issue regarding shifted & cancel order.
• Keep stock issue clear on daily basis.
• Keep tracking the vehicle after dispatch from DC for proper & timely segregation of delivery items.
• Keep focus on daily delivery in our shift for proper & timely delivery.