Zahad S

CEO

Bengaluru, Karnataka, India13 yrs 9 mos experience

Highly Stable

Key Highlights

Proven track record in driving business growth.
Expert in operational excellence and strategic innovation.
Strong leadership in managing high-performing teams.

Stackforce AI infers this person is a Business Operations Executive with expertise in driving growth and optimizing processes in diverse industries.

Contact

Skills

Core Skills

Business Operations And OptimizationStakeholder ManagementProject ManagementTeam PerformanceAccount ManagementCustomer ServiceProject DeliveryClient CommunicationAcademic Counseling

Other Skills

Cross-functional CoordinationOperations Process ImprovementOperationsProcess ImprovementsSOP DevelopmentCross-functional CollaborationAdministrative SupportCommunicationCustomer OnboardingRevenue & Profit GrowthChurn ManagementAdministrationSensitive InformationMultitaskingMemos

About

As an accomplished Executive Leader, I specialize in driving business growth, operational excellence, and strategic innovation. With a proven track record in leading high-performing teams, optimizing business processes, and aligning operations with corporate vision, I am committed to fostering long-term success. I have extensive experience in end-to-end business management, scaling organizations, and implementing transformational strategies that enhance efficiency and profitability. My expertise spans strategic planning, leadership development, financial oversight, and cross-functional collaboration, ensuring seamless execution of business objectives. Passionate about organizational growth and leadership, I believe in empowering teams, fostering a culture of innovation, and leveraging data-driven insights to make informed decisions. By aligning operational strategies with business goals, I drive sustainable success and create value for stakeholders. Let’s connect to explore opportunities for collaboration and shared success.

Experience

13 yrs 9 mos

Total Experience

3 yrs

Average Tenure

1 yr 6 mos

Current Experience

Turbotech precision engineering

Executive Management

Dec 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

Provide high-level administrative and strategic support to the CEO, CFO, CTO, COO and Director.
Manage complex calendars, schedule board meetings, and coordinate local and international travel logistics.
Prepare and proofread confidential reports, business presentations, and client proposals.
Act as a primary liaison between top management, internal departments, and external partners.
Maintain executive inboxes, prioritize correspondence, and ensure timely follow-up on key action items.
Support business development and vendor communications, aligning operations with company goals.
Coordinate meetings, prepare agendas, and summarize discussions for record and execution.

Business Operations and OptimizationStakeholder ManagementProject ManagementCross-functional CoordinationOperations Process Improvement

Infognana (ig) solutions

Team Lead

Mar 2019 – Jul 2024 · 5 yrs 4 mos · Tidel Park Coimbatore · On-site

Led and supervised a team handling multiple client projects, ensuring timely delivery and adherence to quality standards.
Coordinated daily operations, task allocation, and performance monitoring to maintain productivity and efficiency.
Served as the primary point of contact for client communication, providing updates and resolving operational issues.
Implemented process improvements that streamlined workflows and reduced turnaround times.
Trained and mentored team members while preparing project reports and aligning team efforts with business objectives.

Project ManagementTeam PerformanceOperationsClient CommunicationProcess Improvements

Morecommerce (acquired by alibaba group)

Senior Account Development Executive

Apr 2016 – Feb 2019 · 2 yrs 10 mos · Novel Business Park Bengaluru · On-site

Led a 20-member support team handling multi-channel communication (chat, email, and phone).
Oversaw merchant support operations, marketing assistance, and product onboarding.
Developed SOPs and optimized workflows to reduce response times and boost efficiency.
Partnered with cross-functional teams to resolve escalations and improve service quality.

Account ManagementCustomer ServiceSOP DevelopmentCross-functional Collaboration

Ttk services private limited

Assistant Team Leader

Sep 2012 – Jan 2016 · 3 yrs 4 mos · Ferns Icon, Doddanakundi, Marathahalli Outer Ring Road, Bangalore · On-site

Managed a 12-member Executive Assistant team, ensuring service quality and achievement of client and revenue targets.
Provided remote administrative and executive support to international clients across multiple time zones.
Managed executive calendars, meetings, emails, and scheduling, ensuring smooth coordination and timely follow-ups.
Prepared reports, presentations, and operational documentation to support client business activities.
Coordinated with internal teams and stakeholders to ensure timely completion of tasks and project deliverables.
Maintained confidential records, handled client communications professionally, and supported research and workflow documentation.

Project DeliveryClient CommunicationAdministrative Support

Tutorvista global pvt ltd

Academic Counselor

Dec 2011 – Sep 2012 · 9 mos · Bengaluru, Karnataka, India · On-site

Assisted U.S. students via calls and chats with course information and enrollment guidance.
Provided personalized academic recommendations to improve student experience.
Enhanced enrollment rates through clear communication and customer satisfaction initiatives.

Customer ServiceAcademic CounselingCommunication