Oct 2022 – Sep 2024 · 1 yr 11 mos · Remote

• Experienced HR talent with proven expertise as a recruiter and sourcing specialist supporting a US-based startup connecting top IT and non-IT professionals from LATAM with North American companies. Demonstrated success in full-cycle recruitment, strategic talent sourcing, and client lead generation.
• Key Responsibilities:
• Generated qualified client leads using LinkedIn Sales Navigator | Apollo.io | PhantomBuster | PeerSignal | Google to expand business opportunities
• Built and maintained organized client and talent pipelines to drive effective outreach and hiring campaigns
• Conducted comprehensive industry and market research to support proposals, marketing content, and client strategies
• Identified, screened, and interviewed top candidates across diverse roles, ensuring alignment with client requirements
• Assessed candidates’ English fluency, technical abilities, and cultural fit through video interviews and assessment tools
• Managed multiple client accounts and open positions simultaneously, delivering consistent communication and updates
• Partnered with hiring managers to refine job specifications and improve sourcing techniques for faster placements
• Ensured a positive experience for both candidates and clients throughout all stages of the recruitment process
• Maintained precise data management using CRM, ATS, and project tracking platforms to optimize workflow efficiency
• Tools & Soft Skills:
• LinkedIn Recruiter | Ashby ATS | Airtable | Apollo.io | PhantomBuster | HubSpot | LinkedIn Sales Navigator | Trello | Asana | ClickUp | Google Sheets | Slack | VideoAsk | Client Lead Generation | Candidate Sourcing | CRM Management | Talent Acquisition | Technical & Non-Technical Hiring | Market Research | Client Communication | Project Coordination | Remote Team Collaboration | Administrative Support | Detail-Oriented
• A key role in client achieving hiring goals through strategic sourcing method, expert candidate evaluation, clear and reliable communication.

Apr 2022 – Oct 2022 · 6 mos · Remote

• Providing comprehensive support in administration, social media management, research, and project coordination to drive client success and operational efficiency. Key responsibilities include:
• Developing and implementing targeted social media strategies to increase brand awareness, engagement, and follower growth across platforms such as Facebook, Instagram, LinkedIn, and Twitter
• Creating, scheduling, and publishing high-quality, tailored social media content including graphics, posts, and stories to maintain consistent brand messaging
• Conducting in-depth market and competitor research to generate actionable insights that inform marketing and business strategies
• Coordinating multiple projects simultaneously, utilizing project management tools like Trello, Asana, and ClickUp to ensure deadlines are met and team collaboration is seamless
• Managing client communications, including responding to inquiries, organizing meetings, and providing regular updates to ensure transparency and satisfaction
• Handling administrative duties such as data entry, document preparation, calendar management, and email correspondence to support daily operations
• Monitoring and analyzing social media and project performance metrics, creating detailed reports to guide continuous improvement efforts
• Supporting lead generation and client acquisition efforts through research and data management to help expand business opportunities
• Collaborating with cross-functional teams to streamline workflows, improve processes, and enhance overall project outcomes
• Handles organizational tasks, digital marketing, and research to support client goals and business growth.

Jun 2021 – Apr 2022 · 10 mos · National Capital Region, Philippines

• Main task is to ensure the successful delivery of small and medium projects, including all new site installations, relocations, data upgrades, and the like.
• Ensure all project deliverables are high quality, on time, within the scope, and within budget.
• Organize/participate in meetings about projects handled.
• Maintain a good working relationship with project stakeholders and clients.
• Act as the main point of contact and communicate project status to all participants.
• Sets schedules and timelines for the projects.
• Allocates engineering resources and books technician appointments accordingly.
• Understand customers' needs and expectations as they evolve and seek the internal team's recommendation in offering an alternate solution.
• Perform all provisioning tasks required for each project.
• Manage order processing through carrier or vendor portals.
• Monitors install and delivery dates and ensure that any delays will be escalated to the Provisioning Team Leader (BAU).
• Liaise with the carriers and vendors as needed
• Create and maintain the integrity of customer records in CRM.
• Process Purchase Orders in SAP and submit them to respective vendors.
• Produce relevant documentation for customers at each stage of the progress.
• Demonstrate resilience and problem-solving capabilities.

May 2020 – Sep 2022 · 2 yrs 4 mos · Remote

• ~ Managing 30+ social media accounts for small-sized companies in the US
• ~ Handle customer chats, comments and invites on Facebook and IG
• ~ Create daily social media posts on FB, IG and Twitter for 26 clients
• ~ Design and create contents on Canva
• ~ Schedule organic posts on Social Pilot
• ~ Perform other social media marketing tasks such as researching, editing, creating slides for presentation and content creation

Sep 2019 – Mar 2020 · 6 mos

• Offer personalized migration service, administrative works and case management with clients at all levels. Tasks include but not limited to create invitation letter, statement of purpose, forms needed to supplement the visa requirements. Also create online application through ImmiAccount. File correspondence to our clients and management team.

Mar 2019 – Jun 2019 · 3 mos · NCR - National Capital Region, Philippines

• Deliver excellent customer service to the customers and clients of one of the biggest music, podcast and video streaming service via email. Taking emails from customers by assisting them with their product and service concerns.

Jan 2010 – Nov 2014 · 4 yrs 10 mos · Abu Dhabi, United Arab Emirates

• Administrative support for the Entry Clearance Officers and Entry Clearance Managers in the delivery of the UK Border Agency International Group key objectives: secure borders, good decisions and the prevention of immigration crime.
• Key responsibilities:
• Provide efficient customer service to the general public in person, by phone and by email, communicating and influencing the quality and standards within the UKBA.
• Performs a wide variety of clerical functions pertaining to visa processing including data entry, document verification, and filing.
• Pre-screening of visa application form, verifying data from passport and documents for completeness.
• Responds to public inquiries, draft correspondence to other UK post and commercial partner of the embassy.
• Distributing passports with visas, refusals, retrieving and filing applications.

May 2008 – Dec 2009 · 1 yr 7 mos · Abu Dhabi, United Arab Emirates

• Providing team support and in charge for all facets of data entry and some administration in the office. Working closely with banks and other financial institutions local and international.
• Key responsibilities:
• Processing outward remittances acquired from clients in the front office by form of fax, telex, emails and online transaction.
• Data management such as drafting, checking and storing various documents with high attention to detail.
• Prepares draft confirmation and funding advice to the bank.
• Coordinate and communicate to the bank in resolving customer issues or queries.

Feb 2007 – Feb 2008 · 1 yr · NCR - National Capital Region, Philippines

• Team lead and manage a small team of customer service and data entry processors in the Business Process Outsourcing industry. Reports business resources to the managing director and develop an effective workplace relationship in the office with an emphasis of accuracy and quality control in the work.
• Key responsibilities:
• Ensuring team members are maximized and team provides an excellent and consistent service to clients.
• Coach and mentor team members to improve the skill level, confidence and performance of in order to achieve target.
• Provide research in data acquisition on the internet and uploads it on the client’s system.
• Responsible for entering data in the system to produce reports for the clients.

Mar 2004 – Feb 2007 · 2 yrs 11 mos · Region IVA - Calabarzon, Philippines

• Main job responsibility is setting up and operating a variety of manual, automatic and semi-automatic machines used in the production of the company’s product.
• Key projects:
• Responsible for performing simple electrical and mechanical troubleshooting to ensure smooth flow of operation.
• Uses test and diagnostic equipment to perform checkouts.
• Conducts failure analysis on the output to ensure flawless productivity.
• Perform other duties such as administrative support including clerical works, data entry, file keep safe and report making.

Oct 2003 – Mar 2004 · 5 mos · Region III - Central Luzon, Philippines

• Primary role is to assist and give information to callers with broad range of directory and direct dial related inquiries including technical advice and new products.
• Key responsibilities:
• Attend to all customer concerns regarding product and service demands.
• Act as the operator between the caller and receiver for their national or international calls.
• Resolve possible customer problems on products and services that require basic troubleshooting.
• Process customer support for products and services.