Feb 2019 – Jul 2019 · 5 mos · Exeter, United Kingdom

• ● 1 of 4 providing Hands on full 3rd Line Windows Support across Physical, Virtual & Cloud Platforms for the entire Met Office (Weather and Science) and global EUC (MOD, RAF, Royal Navy, British Army, Naval Service)
• ● Resolving and closing a 4 month “backlog” of ServiceNow Tasks, Requests, Incidents & Changes
• ● Hardware, Software and tools used to support entire METOffice estate consisted of MS Azure, O365 Admin Tools (EAC, Sharepoint, Teams, OneDrive, Skype for Business, Yammer, Planner, Dynamics365, PowerBI), RSAT tools, Citrix Technologies (Citrix XenApp, XenDesktop VDI, NetScalers, MCS, PVS & Storefront), VMware, vSphere, vMotion, RSM, Windows AD, DNS, DHCP, Networking, MPLS, SD WAN, VoIP, MBAM, PowerShell, GPO, Sophos Central Admin, SCCM Admin (packaging & deployment), SQL, Oracle Databases, J2EE, .NET, MS Dynamics, Firewalls, O365 Licensing, Exchange on prem & Exchange Online. (Mailbox Migrations).

Aug 2018 – Dec 2018 · 4 mos · London, United Kingdom

• ● Worked as part of a 3rd Line Specialist within the Managed Services infrastructure team, on an ITIL focused support desk.
• ● Resolve backlogged support tickets for Infrastructure, Server & Virtual environments across platforms
• ● Maintain, support and develop all technical aspects of the network and third line systems.
• ● Take ownership of day to day BAU requirements and projects related to VMWare, web deployment and associated areas and Citrix.
• ● Keep abreast of current technical developments and provide input in the planning process to deliver new systems/services or modify existing ones as required.
• ● Carry out the role of system and network administrator for all operating systems and associated apps
• ● Manage and provide third line hardware support for desktop and server applications. Also provide remote support
• ● Became the technical contact for Citrix Platform Upgrade. Provided “design, strategy and expectations” documentation post upgrade. Continuous & ongoing maintenance of the Citrix VDI Estate
• ● Planned, arranged and managed national weekly upgrades. Providing “hands on” 3rd line national technical support for all Citrix deployments and root cause problem analysis.
• Primarily Supporting CITRIX - XenApp 6.0 - 7.16, XenDesktop 6.0 - 7.16, XenServer 5.0 - 7.4, AppSense, Citrix Director, Citrix Provisioning Services 5.0 - 7.16, Citrix StoreFront 1.0 - 3.0, NetScaler Gateway, Thin clients & VDI’s. VMWare vSphere, vCloud, ESXi, ESX, Hyper-V, Microsoft App-V/Office 365/OneDrive.
• ● Admin & configuration of MS Windows Server 2003 - 2016, Exchange, Networking, DNS, DHCP, WINS, Firewalls, SAN's, Exchange OnLine, Linux, Powershell Scripting, Office 365, Azure AD, Print servers, SQL Server, Internet security, Cisco Networks, VPN's, Remote Working, Registry Hacking, Active Directory and Group Policies, WAP’s, IIS 6 / IIS 8.5, SFTP, Licensing, Whitelisting, MS SCCM, WSUS 2012, MDT, WIM, Routers, switches, TCP/IP, Microsoft AD & GPO McAfee AV, Symantec & Bitlocker.

Jan 2018 – Jul 2018 · 6 mos · Hemel Hempstead, United Kingdom

• ● Worked with external vendors to get 90 office desks delivered, constructed and setup according to Office floor plans. Ensuring all desks were populated with power, USB, network ports, Dual arms with 2 screens per desk with all wiring cable tidied
• ● Unpack 6 Xerox MFP’s add to new domain and configure for Scan to email, Printing and copying. Wheel to permanent office location according to plans and test
• ● Order, receive on delivery, configure 20 Cisco Meraki WLAN AP’s. Create Roadmaps and floor layouts. Work with external vendors and building management to get WAP’s installed over 2 floors in correct locations. Test connectivity strength and throughput
• ● Receive delivery off 100 new Ultrabooks and OneLink docking stations at loading bay. Manually carry up 30 stairs (2 floors) to storage ready for imaging and deployment
• ● Finalize and help sign off on new corporate Harman Win 10 x64 Bit Image with CAB. Extensive testing and application discovery before deploying image to 100 Lenovo x1 Series Ultrabooks using SCCM.
• ● Setup 70 Ultrabooks on desks with docking stations and test screen connectivity
• ● Use Airwatch to Setup 45 brand new Samsung S8 phones for Harman employees to utilize Voice, Email, Video and Harman Mobile applications
• ● Setup & Configure Jabber Phone accounts for 70 new users. Manually configure 9 additional Telepresence Video meeting room phones, setup with ongoing testing
• ● Create "IT Welcome Pack" documentation for all users informing them of printer mapping and locations, Wi-Fi passwords (domain & guest), OneLink docking station setup & Dual screen layout configurations.
• ● Other ongoing duties included providing 1 st - 3 rd line EUC Support. Consisting of Floorwalking, Office 365 troubleshooting, Profile migrations, Data Migration, Jabber Headset & mobile app setup training & usage, Printer setups, Dual Screen layout configs, Account Lockouts, 2FA, Group memberships, Permissions, Wi-Fi Connectivity Issues, DHCP issues, MAC address security

Jan 2017 – Nov 2017 · 10 mos · London, United Kingdom

• ● Project Managed a Global MS Office License Reduction / Reclamation Campaign
• ● Collaborated with the Communications department to compose various linguistic emails targeting over 10,000 EUC’s globally saving Pearson just over £1m in wasted licenses
• ● Assisted with Service Now Development Team to amend the strategy and workflow process for ordering MS Office Suite through MyStore (Self Service requests)
• ● Became the sole Approver for all global MS Office & O365 software requests
• ● When required also provided Google G Suite training sessions weekly - (up to 20 users at

Oct 2016 – Dec 2016 · 2 mos · London, United Kingdom

• ● Worked on an Exchange to Google migration as part of the Ladbrokes / Coral merger
• ● Migrating Exchange Mailboxes to Google GMail whilst adhering to tight project timelines
• ● Providing Training and Support to users as the various phases of migration are implemented
• ● Floor Walking & Deskside support (2FA, Doc sharing, Calendars, Hangouts, Google Drive etc)
• ● Only IT engineer providing 1 -1 support for Directors, PA’s & Executives
• ● Mobile device support & configuring migrated Gmail accounts to Androids, iOS, Windows & Blackberry’s
• ● Travelled to Gibraltar offices to assist with the migration at both Devlopment offices (7 days)
• ● Created Knowledge Base Articles and step by step troubleshooting documentation
• ● Raising/Closing incidents via BMC Remedy ticketing system in the UK and Jira in Gibraltar

Jul 2016 – Oct 2016 · 3 mos · London, United Kingdom

• ● Lead Deployment Engineer working on a project to manage and pilot full set of tasks from box to desk of Surface Pro 4’s (SP4) for 48 x Executives, Shareholders, VIP’s & remote PM’s
• ● Sequencing & capturing Win 10 (x64bit) image, Testing, UAT, Remediation before sign off
• ● Deploying new image onto surfaces using SCCM. UEFI secure boot testing, DeviceGuard troubleshooting, Bitlocker encryption & GPO’s;
• ● 1 -1 personal 60 minute training sessions on the use of SP4 - Windows 10, O365, Yammer, OneDrive for Business (synching, sharing docs, annotations etc), One Note with Pen Inking & SkyPe for Bus
• ● User profile setup, (Hello/ Passport setup, bitlocker encryption), Application installation (SCCM), Desk Docking station setup and configuration of multiple screens & any additional hardware. ‘Floorwalking’
• ● Also assisted with Ops team on extensive ‘Bug and defect’ testing (working on issues with Microsoft)
• ● When required helped as a Support Engineer supporting and administering Virtual Desktop Technologies (VCenter/VSphere), application packaging and automation testing using PowerShell
• ● Supported systems management tools, including AV (Symantec EP), Infrastructure (Solar Winds), Airwatch (MDM), Symantec BE 2012, Sharepoint 2012 & VMWare ESX 5.5
• ● Physical rack building & mounting of HP DL380 Blades, Bluecoat FW’s, Cisco routers & Oracle Servers
• ● Other Tools used were AD (user access, security, permissions, GPO, SSO) & Azure AD (Azure Apps, ADFS, Exchange Online, SharePoint, Dir-Sync) administration. Virtual desktop administration with VSphere & VCenter. DHCP, DNS, SCOM, WSUS and Bitlocker support
• ● Produced clear informative documentation for (colleagues) and or (customers) to aid productivity.

Aug 2015 – Apr 2016 · 8 mos · London, United Kingdom

• ● Responsible for the design, build, test, remediation, deployment & presentation phases of the “SKY Work Settings Project” – (4KUHD Single Cable docking solution utilising 3 x Multimedia Screens to maximise the use of MS Lync/Skype UNC). My recommendations will be implemented in the newly built Hot Desk Office (B2) building in Osterley (3000 users) & Leeds Digital Centre of Excellence (400 users).
• ● To act as a bridge between technology and the business and to fully understand their desktop technical requirements and turn them into solutions. Translating all communication, findings & statistics into my Stakeholders Final Report consisting of a stand-up auditorium presentation to summarise my overall result findings & recommendations for the new buildings
• ● Responsible for gathering technical requirements from business users for each of the “Work Settings” Test Environments - Understanding their profiles, range of users, their “needs”, “wants”, & “musts”, OS’s, Hardware, Software, STB’s, Xbox’s, PS4, Wii’s etc
• ● Design & Build 2 test environments ensuring all new business recommendations/findings are adhered too. Testing 4K Multimedia UHD Screens (Dell, Samsung, LG & Acer) connectivity to 4K Displaylink Docking Stations (Dell, Lenovo, Belkin, & Targus) using Headsets (Jabra, Logitech & Shure). Other testing included HP EliteBooks, MacBook’s, Surface Pro’s & Netbooks. OS include Windows 7, Windows 8 ,Windows 10 & iOS, MS Lync, Displaylink drivers, Screen display I/O - DP, HDMi, DVI-i, SSUSB, MINIDP etc
• ● Liaising with and attending meetings with Project, Programme, Procurement & Facilities Managers as well as Senior Tech Management & Shareholders when necessary. Delivering effective and timely reports to the project managers throughout key stages ensuring agreed deadlines are mets to ITIL standards

Jan 2015 – Jul 2015 · 6 mos · London, United Kingdom

• ● Hands on Technical IT Manager and Facility's Manager. Single handily setup and built the new London based office from both a Technical (Infrastructure/wireless domain/Google cloud/VoD) & Facilities H&S/Cleanliness/ Office Management/Space Planning/External contractor’s) perspective supporting 16 highly motivated & demanding Directors (VIP).
• ● As a Technical lead this initially consisted of installing the infrastructure in the newly built Office/Comms room. So Building Racks, adding Switches, ISDN line (worked with 3rd party), fibre optics, Firewalls etc Patching all hardware together, powering up, configuring/troubleshooting and stress testing (speed, connectivity, firewall & security) creating a stable secure network. Adding & configuring Aruba WAP’s to create a wireless office domain. As well as a Wireless Multifunctional Printer (configured for scan to email, Fax & printing).
• ● Build (JAMF-Casper) & deploy 16 MacBook Air/Pro’s and configure for each individual VIP on the wireless domain. Setup 16 desks – with Dual arm Thunderbolt displays, ObiHai VOIP phones (including configuration of dial plans so switch soft app can be used via headphones on Mac). Tender deal, Purchase and deploy 16 IPhone 6’s (Vodafone & TruePhone – dual lines). Configuring each device for remote access to corporate Gmail, Google drive, Calendar, Duo Security, Apps etc Train users on 2 FA setup & Google One Login security etc Work extensively with Vega (AV vendor - 3rd party) to get VC equipment setup securely, configured and working in each of the 6 meeting rooms.
• ● On call 24/7 providing remote support on all aspects of technology. Troubleshooting issues including, VC, LifeSize, BlueJeans, Polycom, Office 365, Google Hangouts, CFM, VOIP desk phones, Switch App, iPhones/iPad & Mac related problems. Working with US CTS when nec
• ● As Facilities Manager I dealt with all office related

Sep 2014 – Dec 2014 · 3 mos · London, United Kingdom

• ● 1 of 2 Google Cloud Engineers providing 1st - 3rd line technical support to 450+ internal/ external customers ensuring all Service Targets and SLA’s are met. Resolving technical queries as quickly and efficiently as possible in a courteous, professional and efficient manner
• ● Applications supported were mainly Cloud based - Google+, Google Drive, Google Docs, Google Calendars, Google Hangouts, Google Groups (Access/Permissions), Google meeting rooms & Postini. Other applications supported were, AD, NetSuite, Open Air, Veeva Vault, Adobe Connect, Citrix, Office 365, VSphere & VMWare
• ● Hardware supported was 70% MAC iOS (including Mac Migration including data/apps) & 30% Win 7/10 Laptops. (Including upgrade/migration of data, profiles & apps)
• ● Daily duties included Morning checks, password resets, account unlocks, access & security permissions, 2FA, Google drive permissions, shared docs permissions, on boarding and off boarding, Desk setups, IMAC’s, Cisco VOIP phone setups, Imaging MAC Book Pro’s and Dell Laptops, App installs, configs & upgrades, New Builds, Configuring, deploying & supporting Ricoh Wax Multifunctional Printers Configuring BYOD/CYOD mobiles including IPhone’s, Androids, IPads & Tablets
• ● Setting up, initiating & supporting Cisco Telepresence/Video Conferences worldwide.
• ● MediData new joiners/starters “IT Welcome & Induction” Including Hardware usage, knowledge & IT processes and policies. Providing ongoing support to new users
• ● Projects worked on were 80 user Laptop to MacBook Pro migrations including data, backups, profiles, Mac Book deployment, training & BAU support. Clearance of old IT equipment including rebuilding of 80 laptops for charity. Final project consisted of me swapping out 90 office desks for new electric US style height adjustable sit to stand desks

Sep 2012 – Aug 2014 · 1 yr 11 mos · Essex, United Kingdom

• ● Providing a broad level of IT support, across Windows 7, Windows 10 (Beta), Office 2010, Active Directory, Exchange Server, Infrastructure & networking technologies such as Switches, Firewalls & VOIP
• ● A member of a team of 3 providing mainly 1st - 3rd line Desktop support (55%), with Infrastructure & Network (45%) support (15% telephone based with 85% face-to-face) to over 1000 users
• ● Hardware supported ranged from Servers (HP), Switches & WAP’s (Cisco), Laptops (Dell), All in one Desktops (HP), Blackberry’s, IP Phones (Cisco), MFP’s (Ricoh, HP & Samsung) & BYOD’s
• ● Support, maintenance and upgrades of Windows desktop operating systems. Including planning and managing a desktop upgrade migration project from Windows XP to Win 7
• ● Maintenance & on-going support of various applications including, Office 365, 2013/10, Outlook 2010/07, SQL Databases, VPN, SCCM 2013, AD, WINS, DNS, DHCP, BES, VMWare, VSphere, Citrix XenApp, Xendeskop Blackberries, Desktop images, Group Policy creation, Desktop security rollout and updates, MCafee AV, and various in-house developed shipping & landside applications (Sparcs, N4, QlikView, IFS & HP Quality Cent). UAT setup and be hands on Tech support for Jira issues (Bug & Issue)
• ● Dealing with office changes, relocation's and setting up new user desks. Including deploying new hardware which meant imaging PC’s/laptops, Configuring IP phones & Blackberry’s, Setting up mandatory, roaming & local profiles for entire user base
• ● Current project work consists of planning, managing and overseeing Cisco IP Telephony upgrade, BES/BAS Upgrade, Aruba WAP config & deploy, Assisting with domain data migration, new office relocation project (number of users, network/power requirements, desk types, desk layouts, printer relocations, CCTV, Sky TV, LCD requirements & upgrades, new RC office requirements (RC of shipping quay cranes & ASC - in preparation and readiness for automation)

Sep 2011 – Aug 2012 · 11 mos · London, United Kingdom

• ● Single handidly setup 1 temp office and 1 of 2 who worked on the relocation project-network plan, design & implementation into the new offices. Building temp office consisted of unpacking Servers, Racks, Switches, Printers, PC’s, LCD’s, phones. Building racks, racking servers (data, print, backup) & switches. Cabling all hardware together, bring online, test connectivity, test speeds, test Internet Access, Remote Access, PC connectivity etc Thus creating the 1st European Freepoint Network
• ● Also consisted of unpacking and PXE imaging 40 new PC’s with Win 7 (64 Bit OS) using SCCM, adding to FP domain and then installing/deploying & configuring various applications. Including Office 2010, Trading Apps (Trayport, Joule, Trade Signal, TT, CXL, EEX, EPEX, FXAll, Updata, Quik, Web Ice, ComCT- including SSL web certificate installs/configs) & Market Data (Bloomberg & BB Anywhere)
• ● Setting up, configuring & networking MFP’s & Mitel IP desk phones. Ordering, configuring & deploying Blackberry’s to all FP staff. Only individual providing ongoing Tech support for all hardware, software & applications (inc network, desktop & mobile)
• ● Planned and helped with the office relocation project. Worked with NAO to ensure all went smoothly as possible to meet the “1day” relocation deadline. Decommissioning of the temp office consisted of powering down servers, Switches, Backups, Printers, PC’s etc & then powering up at the new offices on 23rd Dec 2011 (Fri). Configuring, & testing connectivity. 40 Physical PC setups on desks including 4/6 screens per trader, IP phone setups etc ready for trading when the markets opened on the 28th
• ●Other support issues dealt with were DNS, DHCP, WINS, Network connectivity loss, Server logs issues, Backups, Restores, Hardware replacement, Trader software Installs/updates, Roaming profiles, HTTPS web Certificates, group/security policies, drive mappings, permissions, SSL, Remote Access, RSA Tokens, Lync 2010 issues, VC, Scripting & Macros

Feb 2011 – Sep 2011 · 7 mos · London, United Kingdom

• One of a team of 7 working in a support role providing 1st thru to 3rd line helpdesk\desktop & trade floor support (25% telephone & 75% face-to-face) to over 750+ users supporting multiple applications in a multi-server citrix environment. At all times adhering to SLA’s & ITIL Practices.
• Support and ongoing maintenance of Windows OS. Including Windows 7 (64-bit) & XP, Office 2010 & 2007, Outlook 2010 & 2007, Citrix, Market Data (Bloomberg, Reuters), Win Server 2008 R2 Enterprise, SQL, RSA, BES, Microsoft LYNC 2010, SCCM, AD,WINS,DNS,DHCP, Roaming Profiles, Group\membership Policies, McAfee AV & EPO & WSUS.
• Supporting trading applications including Endur, GMA, Bloomberg, Reuters, & Big Boy (v2), CapSquare, Zema, Trayport, Updata, ICE, APX & Eurolight. Apps linked to various excel related macro “Real time info” spreadsheets. Good VBA scripting & Macro troubleshooting. Various other trade software installs &support.
• New starter, moves, changes and leavers. Consisting of creating/ disabling logon accounts using AD, Exchange, LYNC & BES. Imaging new PC’s laptops and deploying apps all using SCCM, setting up BES accounts, Physical setup of hardware on desks for new starter including first day desktop/hardware inductions.
• System support and “continuous working” of Video Conference meeting Rooms tech.. Setting up & meeting connectivity, hardware testing and executive support
• Take ownership of BMC work orders & Incidents and manage them to full resolution. Performing root cause analysis following incident solution.
• Other daily duties included Build, Configure & Deployment of desktop PC’s, Lenovo SSD Laptops, Blackberry’s, IPADS, Smart Boards, Multi functional scan to email Printers & Polycom IP desk Phones
• When required working alongside external contractors (Microsoft, Bloomberg, BP) to provide a better technological service for Gazprom International

Aug 2010 – Dec 2010 · 4 mos

• A member of a team of 6 providing 2nd & 3rd line Network and desktop support (60% telephone & 40% face-to-face) to over 1200+ users.
• Working in a support role, supporting multiple applications in a multi server\VDi environment. Issues ranging from network, server, VPN, VDi, exchange, Blackberry’s to desktop’s & laptops
• Own Assyst incidents and manage them to resolution. Perform initial root cause analysis following incident resolution. Identify solutions for future improvements to server /network, infrastructure & security
• Support system maintenance activities, including Build & Deployment of new Server Hardware, Application changes, Trade application support, Application patch deployment, Altiris build/deployment
• Maintenance of the VDi environment (800+ WYSE VDi’s on virtual environment - Fat/thin client). Ongoing image\profile improvement . Great understanding of PCoIP & VMware View. Excellent experience of Citrix and Virtual environments.
• Re-packaging/ packaging applications for VDi environment. Including Analysing, testing & deploying using Altiris 7.1
• Support and ongoing maintenance of Windows OS. Including Windows 7/XP, Office 10/07/ 03, Outlook 2007/ 03, SQL, Citrix, SCCM, Market Data (Bloomberg, Reuters, MUREX, Fidessa), blackberry’s, AD, WINS, DNS, DHCP, profiles, Policies & McAfee AV & EPO. At all times adhering to SLA’s & ITIL Practices
• Creating, configuring, administering & maintenance of user network accounts incl group access, permissions, scripting, group\security policies & network file sharing
• PC\laptop imaging & software deployment using Altiris\SCCM

Aug 2009 – Jul 2010 · 11 mos

• Worked within a team of 5 providing 2nd & 3rd line support (20% telephone & 80% face-to-face) to over 1000+ users on all network, desktop, laptop, video conf, mainframe & remote issues across 2 sites (Lloyds of London & back office)
• Hardware supported ranged from laptops (Dell), desktops (HP), Blackberry’s, IP Phones (Mitel), Printers (HP), Multifunction Printers (Canon & Konica) and 15 Video Conferencing units (Polycom & Crestron touchpanel)
• Support and ongoing maintenance of Windows desktop operating systems. Including Windows 7, XP, Office 07/ 03, Outlook 2007/ 03, SQL Databases, Citrix, SCCM, Market Data (Bloomberg & Reuters), blackberry handhelds, AD, WINS, DNS, DHCP, profiles, Desktop images, Policies, Patch rollout and updates, Sophos AV, and many in house developed Insurance underwriting apps meeting ITIL Practices & SLA’s
• Deployment of new hardware (mfp’s, printers, commercial scanners, laptops / Macs, lcd’s / dual screens, desktops, IP phones, blackberry’s, video conferencing units, Projectors, Smart boards, HD cameras, RSA tokens) including unpacking, Imaging\ building, configuring, testing, rolling out and training users
• Sole person providing VIP \ GEC video conferencing setup and support on an national \ international level for Stephen Catlin himself
• Understanding and multitasking major workloads to tight daily deadlines including full documentation and keeping members of the dept updated with technical solutions
• Ongoing testing of new hardware, software and market wide technologies
• Liaising with external 3rd party technical requirements (business Clients, deliveries, Maintenance & Warranty Suppliers, Licensing Suppliers, Building maintenance etc)

Jun 2007 – Jan 2009 · 1 yr 7 mos

• 1 of 4 providing support to over 800+ users on both network and desktop related issues. Responsibilities include 2nd - 3rd Line deskside and remote support.Problem analysis & resolution on LAN/WAN systems meeting SLA’s (both hardware & software). Maintenance and configuration HP Blade Servers and maintenance of LAN/WAN switching environment, Support and maintenance of Windows Server and desktop operating systems to include Windows 2003/2000 Server, AD, Group Policy, WINS, DNS, DHCP, profiles, Desktop images, rolling out patches and updates, Microsoft Clustering, Microsoft Exchange 2003/2000, Microsoft SharePoint, Microsoft IIS, ESX VM Ware environment, Citrix, SMS, Backups, Market Data (Bloomberg & Reuters), BES & blackberry handhelds, Altiris Server, Insight Manager, McAfee AV, Oracle & Business Objects. Further software support and maintenance of in-house applications incl Docs Management, CMS, UTAS, GemSafe, Eigergateway. Creating, configuring, administering & maintenance of user accounts (LAN) incl group access, permissions, scripting, group\security policies and network file sharing. 1st contact point for Outlook to L Notes Migration Project for Brentwood Site. Also involved intensively with the Hardware Asset Refresh Project. Consisting of Auditing 400+ PC’s. Imaging Clients, Deploying and configuring new apps on clients and “handing over” back to network users. Providing continuous ongoing support

Jan 2007 – May 2007 · 4 mos

• Responsible for investigating the technical details for all requested applications, both bespoke and manufactured. Liaising with Technical Contacts within the business and external vendors to compile detailed information on the client software, middleware and backend requirements as well as any dependencies and configurations required for the application to work correctly on the Windows XP SP2 environment. Creation of full technical installation documentation in preparation for packaging.

Jun 2005 – Jul 2006 · 1 yr 1 mo

• •Involved in XP global rollout & upgrade of Market Data Systems including IBM desktops and . Toshiba & Fujitsu laptops from a windows 98 / NT environment. Export user data before backing up / re-imaging machines using ghost. Migrate profiles and Import data back into new OS using AD Tools

Jan 2005 – Jun 2005 · 5 mos

• System test, Microsoft Windows XP Build image and applications
• Deploy Windows XP build image to 1200+ Toshiba Laptops and 1500+ HP Desktops via Altiris Server over 22 sites in the UK.
• Diagnose and rectify any faults found. Escalate any unresolved issues to deployment Management • Microsoft Windows 2003 Active Directory User, Computer and Group Administration.
• Microsoft Windows 2003 and NT4 Server share and file permission Administration.ePolicy Orchestrator Console administration & Heat Call logging system

Feb 2004 – Dec 2004 · 10 mos

• Sysprep and test the new ghost images for rollout onto all corporate machines (Compaq D510’s & D530’s) which also included creating scripts & continuous testing. 1 of 2 who helped create the UAT Intranet environment for pre deployment of Front page 2002 prior to rollout. Full 60 page documentation created for future use. Backing up, Restoring & Upgrading PC’s from Win NT to Win XP O.S. using ghost software for laptop / network deployment -depending on site, networks, bandwidth etc

Oct 2003 – Dec 2003 · 2 mos

• Providing 2nd /3rd Line support for MS Windows\Office XP & 2000, Outlook 2000, MS Exchange 2000, Citrix, SQL 2000, SUN – Server & Desktop . Work within a team of 2 to provide 20% telephone & 80% face-to-face Desktop, Network & Server support to 100+ users between 2 sites. Configure Laptop & mobile phone (Nokia 6310, 7650, T68i) communication via Infrared & Bluetooth connections, PDA (Compaq IPAQ’s) communications via docking station/cable connection including synchronization. Administration of Cabletron/Cisco Hubs/Switches and helped cable tidy of data and telephone patch panels. Build/Configure/Install & Administer 2000/XP Server (Compaq GL380 & GL360), Workstation & Laptops, User account maintenance and account administration. Configuration of RAID partitions using Compaq Smart Start and upgrade of Compaq server hardware components.

Sep 2000 – Oct 2003 · 3 yrs 1 mo

• Managed various projects relating to Network Improvements – i.e. Lloyds front Office network upgrade from 10Mb to 100Mb link following a Token Ring to Ethernet Conversion. Including memory upgrades and PC config changes. Migration of users from one domain to another including configuring of Cisco Switches and Routers. This project consisted of building and configuring the Slimline Compaq Pro servers, installing and testing software applications, before physically racking the Servers, patching the network ports and transferring data. Dealt directly with 50+ back office users including directors and managers on a personal basis discussing hardware and software requirements including imaging new PC’s and building up to individual user requirements.

May 1998 – Sep 2000 · 2 yrs 4 mos

• Worked within Desktop Services providing a comprehensive application support service to the community of both Networked and Standalone users.Support, administration, and installation of Win 9X, NT4.0 and MS Off 97. Setting up, configuring and upgrading of 32 BIT Rollout Project for entire seventeen CoL external departments. This involved Networking Printers and individual Desktop software setups including troubleshooting both on-site and remotely to over 3500+ clients. Laptops configured with Citrix 1.8 and RSA Secure ID cards for remote con. Worked in Helpdesk Support Env for a 6-month period dealing with second line support calls for users solving by experience, team knowledge and SMS. Meeting tight schedules with client satisfaction. Responsible for Desktop SW/H/W & Network issues