May 2022 – Aug 2024 · 2 yrs 3 mos · India

• Manage the Small Business vertical for India
• Lead the end to end transition of the business from APAC to India and help setup and stabilize the business locally with zero disruption, ensuring continued QoQ and YoY growth
• Developing regional activation and go-to-Market plans for India with revenue priorities. Successful delivery and execution of sales strategies to the vendor teams
• Manage teams within Meta and scaled sales model through outsourced call centers
• Mentor and develop team, fostering a culture of continuous improvement and innovation

Sep 2018 – May 2022 · 3 yrs 8 mos · Gurgaon, India

• Lead the credit card business's digital sales efforts across India, with a emphasis on new acquisitions via pure-play digital fulfilment, FOS teams, as well as managing cross-sell for corporate to consumer cards
• Responsible for the cost of acquisition, revenue, profitability, and return on investment of the business
• Moved from a hybrid fulfilment model to a pure digital fulfilment model
• Collaborating with various stakeholders within the organisation to strengthen digital capabilities
• Manage teams across 18 cities and consolidated call centers summing up to 1000 FTEs
• Repositioned the business from a self-select to an upsell model, thereby increasing the acquisition mix of premium products and hence improving the bottom line
• Strategized and implemented measures that grew the business by 50%
• Propelled the premium acquisition portfolio from 10% to 40%
• Implemented control measures to reduce the cost of acquisition by 30%
• Drove the growth story of the super-premium card division by 4x
• Per card billing grew by 30% YoY

May 2017 – Sep 2018 · 1 yr 4 mos · Hyderabad, Telangana, India

• Post-demonetization relaunched the Cross-Sell Business Vertical in India
• Maximized revenue and established new business lines
• Establishment and stabilization of the Home Loan business
• Spearheaded the pan India launch of the home loan product, 2 months since the conception and implementation
• Managed complete P&L for the SBU with profits exceeding INR 400+ crore, contributing 15% to the bottom line
• Drove the growth of the portfolio by 7x. within the first six months, Average fee saw a growth of 30%

Aug 2014 – Mar 2017 · 2 yrs 7 mos · Gurugram, Haryana, India

• Lead the International Print & Digital business
• Maximized revenue in existing geographies and expanded business into new territories and countries
• Assembled and grew the business to meet the number and revenue targets
• Managed, mentored, motivated, and developed teams on a local and international level
• Achieved 3x topline growth in a span of 2 years.
• Acquired reputed international accounts from industries - defense, luxury, aviation and real estate

Mar 2011 – Aug 2014 · 3 yrs 5 mos

• Lead the North region's postpaid business
• Primary focus on P&L, as is increasing the bottom line and driving business efficiencies

Mar 2011 – Jun 2013 · 2 yrs 3 mos

• Drive the postpaid acquisition strategy, Pan India, expanding and building Sales & Distribution
• Key Focus on Enterprise and solution sales for corporate and SME segments
• Drive Quality Acquisition across circles. Expand and build Sales & Distribution and Work with different stake holders in the organization to ensure revenue targets are met and enhance bottom line

Jul 2009 – Mar 2011 · 1 yr 8 mos

• Management of large teams in a matrix environment, accountable for servicing ultra-high-net-worth individuals
• Established relationships with a variety of groups across functions, including stakeholders, to demonstrate collaborative teamwork focused on enhancing the client experience

Mar 2008 – May 2009 · 1 yr 2 mos

• Assignment as part of the programme for Special Talent Engagement
• Initially focused on asset products, including sales and distribution expansion, the scope was expanded to include all banking products (Asset, Liabilities, Wealth, and Third Party) and front-ending of all new bank initiatives
• Developed marketing strategies, establishing alternative channels such as internet banking and call centers, identifying and establishing new branch locations, and so on

Dec 2006 – Feb 2008 · 1 yr 2 mos

• Product Portfolio: Personal loans, credit cards, secured & unsecured overdraft products, life & non-life insurance products in the Northern Region
• Creating a Stable Network of Sales Channels
• Established an in-house contact center with 300+ seats for inbound and outbound calls
• Created opportunities for cross-selling across all consumer banking products (secured, liabilities and 3rd party)

Jan 2005 – Nov 2006 · 1 yr 10 mos

• Product Portfolio : Personal loans, secured & unsecured over draft and fee based products,
• Contributed towards approximately 60% of the North Business and 30% of the total business acquisition Pan India.

Jan 2003 – Dec 2004 · 1 yr 11 mos

• The job content revolved around mobilizing sales for the Assets, Liabilities and Fee-income based products of the Bank.

Mar 2001 – Dec 2002 · 1 yr 9 mos

Feb 2000 – Feb 2001 · 1 yr

• Responsible for achieving sales targets for the NCR through a combination of online, FOS and call centre teams

Jun 1998 – Jan 2000 · 1 yr 7 mos

• To call on allocated customers at specified frequency and ensure achievement of sales and distribution objectives