Aug 2024 – Aug 2025 · 1 yr · London Area, United Kingdom · Hybrid

• Led and scaled the EMEA Delivery team, supporting the company’s ambitious growth and expansion across the region.
• Developed and grew strategic partnerships with EY and Deloitte through enablement initiatives and delivery support, driving joint success across key accounts.
• Collaborated closely with Sales, Alliances, Marketing, and Customer Success leadership to shape and execute the EMEA growth strategy, ensuring strong cross-functional alignment and impact across the business.
• Contributed to establishing a strong operational foundation to support continued scale and customer success in the region.

Nov 2019 – Aug 2024 · 4 yrs 9 mos

• [Public Company with 15 acquisitions, to 2021 Private Equity acquisition at $6.4bn]
• A member of the EMEA PS Leadership team driving the strategy and evolution of the go-to-market structure for the EMEA Professional Services Business. Tracking, deploying and aligning these with the Global and EMEA business objectives.
• Leading the PS Core team of 8 people, 55 accounts. Covering all of EMEA, focussing on a collection of global, EMEA and Locally structured companies, running a unique servicing model (Prospecting, selling, implementing, on going management, add on strategic projects, renewals and expansions).

Mar 2017 – Nov 2019 · 2 yrs 8 mos

• [Sequoia backed with $325m in total funding to July 2019 $4.5billion IPO]
• Led the Retail and B2B EMEA North accounts with Co-ownership of the UK&I $15 million book of business. Managing the portfolio of accounts, providing strategic direction, team support and relationship maturation (15+ accounts, each between $0.3 – 1 million ACV over 3-year contract terms). Fully responsible for revenue and booking targets.
• Team Ownership - Responsible for 5 team members: Career Development, Staffing, Compensation etc. Oversee and coordinate cross-functional teams of 25+ team members across customer accounts (onshore/offshore, PS/support/insights)

Feb 2015 – Feb 2017 · 2 yrs

• [Sequoia backed with $255m in total funding]
• Managed a portfolio of large, medium and small business, scaling, evolving and enhancing their Customer Experience program. Taking a lead role of work load and task management for analyst teams of 5+ people in designing, implementing and servicing of the client's CX programs ($7.5m in recurring revenue).

Feb 2014 – Feb 2015 · 1 yr

• [Sequoia backed with $20m series C funding in 2013, $50m series D in 2014, $150m series E in 2015]
• Task and customer management of newly implemented global client CX programs ($1.5m+ in recurring revenue), including CX and program advisory and hands on technical delivery with Javascript, XML, integrations and APIs, data management and security, survey and reporting design.

Sep 2012 – Jan 2014 · 1 yr 4 mos

• HR Operations team - Producing detailed 2-year roadmap (including timings, costings and resource requirements) for the localisation of the global solution. Reporting to the C-1 Barclays People UK Officer

Jul 2011 – Aug 2012 · 1 yr 1 mo

• Implementing a multi-year Global HRT across the EMEA market within the Process and Policy team - Country Lead for Norway, Sweden, Finland, France and Germany for the full localisation, design, build, test and go live.

Sep 2009 – Jul 2011 · 1 yr 10 mos

• SAP and BI Specialist across multiple customers based in the UK&I

Sep 2012 – Sep 2013 · 1 yr · High Wycombe

• Strategic and Training projects across EMEA - Ran and drove projects on financial impact due to Euro currency issues, best practice information sharing tools and techniques for internal resources and the production of 3 interactive eBooks for sales and internal training material.

Jul 2008 – Aug 2008 · 1 mo