Shivangni Kumar

Digital Marketing Specialist

Delhi, India13 yrs 5 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in crafting compelling brand narratives.
  • Proven track record in content marketing strategies.
  • Strong experience in managing cross-functional collaborations.
Stackforce AI infers this person is a content marketing specialist with a focus on storytelling in the SaaS industry.

Contact

Skills

Core Skills

Content MarketingBusiness StorytellingBranding

Other Skills

ProofreadingEditorialSocial MediaSEO CopywritingSocial Media Content CreationContent StrategyWeb Content WritingMicrosoft OfficeMicrosoft WordMicrosoft PowerPointEnglish

Experience

13 yrs 5 mos
Total Experience
1 yr 8 mos
Average Tenure
7 yrs 1 mo
Current Experience

Freshworks

2 roles

Customer Marketing Specialist

Promoted

Jan 2023Present · 3 yrs 4 mos

  • ●Lead the development and execution of Freshworks' customer-centric content strategy, emphasizing the impact of our products and solutions on clients' businesses.
  • ●Craft compelling narratives that highlight customer successes, effectively showcasing their journey and the value gained from Freshworks' offerings.
  • ●Collaborate cross-functionally with product, sales, and customer success teams to align messaging and ensure a cohesive customer experience.
  • ●Utilize data-driven insights to refine content strategies, optimizing engagement and resonance across various channels.
  • ●Amplify Freshworks' thought leadership by leveraging customer stories across all media to position the company as a leader in customer engagement and relationship management.
  • ●Drive customer advocacy marketing initiatives, elevating the voice of our satisfied clients through strategic storytelling and content distribution.
Business StorytellingBrandingProofreadingEditorialContent Marketing

Content Specialist

Apr 2019Jan 2023 · 3 yrs 9 mos

Business StorytellingBrandingProofreadingEditorialContent Marketing

Lbb - little black book

Editor

Jun 2017Mar 2019 · 1 yr 9 mos · Pune/Pimpri-Chinchwad Area

  • ●Launching LBB Pune and managing and building the brand via events, partnerships, sales
  • collaborations and user outreach
  • ● Strategising, planning and managing content for Pune with a strong balance between fashion, food, travel, fitness, culture and other categories
  • ● Discovering, reporting, writing and editing copies.
  • ● Handling social media, curating engagement and growth posts and maintaining SEO for all content
  • ● Keeping track of user generated content and interacting with users and influencers
  • ● Managing the team and hiring for LBB Pune
Business StorytellingBrandingProofreadingEditorialContent Marketing

Spiral content solutions

Consultant- Content and Strategy

Sep 2016Feb 2017 · 5 mos · Greater Delhi Area

  • ● Strategising and creating digital content for brands such as Leonardo Olive Oil, Oxemberg, Havells Air Purifiers, Westside and Punjab National Bank
Business StorytellingProofreadingEditorialContent Marketing

Zomato

Senior Associate - User Content Moderation and Communication

Nov 2014Aug 2016 · 1 yr 9 mos · Gurugram, Haryana, India

  • ● Responding to and engaging with Zomato users, influencers in the community and restaurant owners to build a relationship and be the point of contact to ensure client and user satisfaction
  • ● Communicate the Zomato brand to merchants and help them understand the Zomato ecosystem along with helping them with useful insights for their business
  • ● Keeping an eye on all the user-generated content to maintain a high standard of user content via moderation as per community and company standards
  • ● Keep the site clean of spam or fake content to ensure all is original and authentic
  • ● Trained sales teams and moderators in non-English speaking markets globally for handling review objections from merchants and users
  • ● Responsible for hiring, on-boarding & training. Mentored and trained 9 new joinees
  • ● Gave weekly inductions to senior managers joining Zomato, regarding policies
  • ● Managing blogger generated content for all international cities and content migration post the acquisition of Urbanspoon & Mechanist
Business StorytellingProofreadingEditorialContent Marketing

Mccann

Account Manager

Aug 2013Mar 2014 · 7 mos · Greater Delhi Area

  • ● Worked on Nestlé brands NESCAFÉ Classic and Nestlé Baby & Me
  • ● Initiated and executed advertising briefs for both brands
  • ● Visited major markets for NESCAFÉ Classic to understand the consumer, the brand and its competitors
  • ● Assisted in rebranding of Nestlé Baby & Me with the launch of its new packaging, TVC & Print campaigns
Branding

Only much louder

Intern - Street Team

Oct 2012Mar 2013 · 5 mos · Greater Delhi Area

  • ● Assisted Campus Promotions at colleges in Delhi, along with online promotions for NH7 Weekender Delhi 2012 and Norah Jones Live Concert 2013
  • ● Worked on production for the NH7 Weekender and artist liaison assistant at the Norah Jones Live Concert

Ogilvy & mather

Intern - Account Management

Dec 2011Jan 2012 · 1 mo · Greater Delhi Area

  • ● Assisted client servicing managers of brands such as Blenders Pride, Fuel, Absolut Vodka & Royal Stag
  • ● Conducted market research exercises for Royal Stag
  • ● Conducted a brand audit for Fuel Vodka to measure the consumer’s reaction to the product and its advertisements
Branding

Aiesec

Manager - Communications

Jun 2011Apr 2012 · 10 mos · Greater Delhi Area

  • ● Managing Head of Media Relations and External Partnerships, Department of Communication and Information Management
  • ● Developed relationship management skills and a better understanding of barter partnerships
Business StorytellingBranding

Roli books

Intern - Editorial

May 2011Jun 2011 · 1 mo · Greater Delhi Area

  • ● As part of this Editorial apprenticeship edited manuscripts for books of genres such as fiction & art
  • ● Reviewed the publishing feasibility of new manuscripts
  • ● Researched illustrations & cover designs for books
  • ● Assisted online advertising and promotion of books published and their launches
ProofreadingEditorial

The man magazine (a publication of malayala manorama group)

Intern - Editorial

Oct 2010Nov 2010 · 1 mo · Mumbai Metropolitan Region

  • ● Developed editorial skills while assisting the Editorial Team on articles
  • ● Worked on the November, 2010 issue cover shoot
Editorial

Du beat

Team Member - Marketing

May 2010Dec 2010 · 7 mos · Greater Delhi Area

  • ● Managed advertisement sales for the newspaper which brought in revenue
  • ● Managed advertising and promotional activities for the newspaper
  • ● Organised on-campus events
Business Storytelling

Education

Delhi University

Bachelor of Arts (B.A.) — Journalism

Jan 2010Jan 2013

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