Nikita Singh

Software Engineer

Gurugram, Haryana, India3 yrs 3 mos experience

Key Highlights

3 years of experience in application support.
Skilled in incident management and troubleshooting.
Recognized for collaboration and problem-solving.

Stackforce AI infers this person is a skilled Application Support Engineer in the SaaS industry.

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Skills

Core Skills

Application SupportIncident Management

Other Skills

Product SupportEngineering SupportSQLLinuxEngineeringZendeskGrafanaTechnical SupportUnixOracle DatabaseAPI Testing24x7 Production SupportProduction SupportBMC Remedy Ticketing SystemTicketing Systems

About

L2 Application Support Engineer with approx 3 years of experience in Linux, SQL, shell scripting, and production support. Skilled in incident management, root cause alert management using Grafana, API testing , and ticket handling via Remedy. Experienced in resolving CPU/memory utilization alerts, mount point issues, and API performance problems to ensure high availability. Recognized for problem-solving, collaboration with cross-functional teams, and driving timely resolutions that minimize business impact. Passionate about continuous learning and improving system efficiency.

Experience

3 yrs 3 mos

Total Experience

2 yrs 11 mos

Average Tenure

4 mos

Current Experience

Tbo.com

Application Support Engineer

Jan 2026 – Present · 4 mos · Gurugram, Haryana, India · On-site

Application Support Engineer at TBO with experience in production support, SQL, Linux, and incident management. Skilled in monitoring applications, troubleshooting issues, and collaborating with teams to ensure high system availability and performance.

Product SupportEngineering SupportSQLLinuxIncident ManagementApplication Support