May 2020 – Apr 2022 · 1 yr 11 mos · The Woodlands, TX · On-site

• Spearheaded POS transition that led to a 45% increase in revenue.
• Formulated standard operating procedures during COVID that improved operational efficiency by 25%.
• Designed gamified training for bilingual restaurant staff.

May 2007 – Dec 2010 · 3 yrs 7 mos · Philadelphia

• Business Systems Analyst focusing on back office operations for this global professional services company that focuses on risk, people, and financial management solutions. Gathered project requirements and designed use cases and detailed functional test plans for IT systems.
• The company was going through a major merger and required hiring Accenture to help with IT system consolidations plus the implementation of a new company-wide Oracle ERP reporting system. Personally responsible for the Procurement and Payments module. Interacted and held weekly status meetings with accounting end users/managers of the two merging companies to ensure that the new system satisfied all reporting requirements. Project was completed on-time and documentation was made available to the Oracle ERP development team and Accenture.
• Researched and wrote requirements for detailed user testing related to multi-level in-house system changes. Ensured the designed systems went into production with the highest possible quality.
• Updated software requirements during merger regarding conversions for @100 different currencies and resulting in successfully consolidating debits/credits related to revenue totals world-wide

Feb 2002 – Dec 2003 · 1 yr 10 mos · Greater Atlanta Area

• Designed and developed IT applications and test plans after gathering requirements for this nationwide telecom company now owned by AT & T.
• On-time design, development in Java, and testing of in-house user management systems. Granted privileged access to different super-users as appropriate.
• Designed, developed, and tested a billing support application, on-time, that detected any failed system transactions, determined why they failed, and then resubmitted transactions for billing. The project involved working closely with the billing systems team at the Data Center and ensuring any active tickets/issues were successfully resolved in a timely manner.

Apr 2001 – Jan 2002 · 9 mos · Greater Atlanta Area

• Designed and developed web-based applications and test plans for this international software vendor of self-service web applications. Gathered requirements for a user-interface redesign project.
• Researched, prototyped new technologies and frameworks, and taught team developers the Struts framework written in Java-based library and led to project being completed successfully on time

Jan 2000 – Mar 2001 · 1 yr 2 mos · Chicago, Illinois, United States

• Team lead, responsible for full stack software development using the waterfall model.
• Researched industry-wide best practices to design and develop web-based applications to automate the back office workflow process of an insurance brokerage firm.

Jul 1999 – Jan 2000 · 6 mos · San Francisco Bay Area

• Performed product installation requirements and development for this networking firm writing software for routers. Developed user test plans and performed system tests.
• Designed, developed, tested, and completed on-time the installation program for an in-house networking software

Jun 1997 – Jun 1999 · 2 yrs · New Delhi Area, India

• Performed requirements analysis and system design. Designed and developed web-based applications.
• Selected to be Team Leader for Quality and Configuration Management.

Jul 1996 – May 1997 · 10 mos · Pune, India

• • Performed prototype development using web-based technologies