Dec 2023 – Present · 2 yrs 6 mos · Hyderabad, Telangana, India · Hybrid

• Addressed low retention by refining SOPs with customer success, increasing retention by 20%, upselling by 10%, and NPS by 100%.
• Orchestrated a shift from push strategy to increase social media leads by 200%, overcoming stagnant growth challenges.
• Transformed sales strategy to overcome stagnant growth, achieving 150% revenue growth and landing key enterprise contracts.
• Addressed slow conversions by prioritising product workflows, increasing wins by 20% and speeding activations.
• Created sales kits and pitch decks overcoming market entry challenges, shrinking client discovery time by 30%.

Sep 2022 – Oct 2023 · 1 yr 1 mo · Hyderabad, Telangana, India

• Overcame fragmented HRIS systems by deploying a global HRIS, increasing productivity by 10% and E-SAT by 25%.
• Enhanced hiring velocity by 20% and improved hire quality by deploying Interview as a Service to address skill gaps.
• Overcame recruiting inefficiencies by deploying a global ATS, boosting time to fill by 30%, time to hire by 15%, and recruiter productivity by 25%.
• Transformed HR into Centers of Excellence to solve fragmentation, increasing employee E-SAT by 25%.
• Resolved leadership biases and improved communication to increase hybrid work and meeting engagement by 50%.
• Addressed diversity hiring challenges by implementing a regional campus strategy, increasing productivity by 75% and employer branding by 100%.
• Facilitated employee engagement events to overcome silo challenges, enhancing cross-functional collaboration and cutting attrition by 20%.
• Faced with inefficient manual reviews, implemented an automated performance management system, increasing E-SAT by 25% and employee retention by 40%.
• Resolved absence of L&D framework by launching structured programs, increasing upskilling by 40% and cutting attrition to 15%.

Aug 2022 – Sep 2022 · 1 mo · Hyderabad, Telangana, India

• Advising a diverse group of small and medium organisations at different stages of maturity intervening on their go-to-market activities or scaling their operations.

Feb 2019 – Jul 2022 · 3 yrs 5 mos · Chennai Area, India

• Overcame low employee engagement by launching initiatives that increased eNPS and E-SAT, earning 3 consecutive years of Great Places To Work award since 2019.
• Resolved DEI challenge by implementing global IJP policy, increasing internal hires by 30% and enhancing GPTW DEI scores.
• Addressed low campus recruitment by redesigning EVP and branding, increasing offer-to-join by 18% and acceptance by 3x.
• Faced with limited career growth, enhanced global mobility and mentoring programs, boosting role advancement by 75% and doubling career mobility within 18 months.
• Faced with low engagement, introduced $500 Home & Lifestyle Benefit and ₹18,500 WFH reimbursement, increasing engagement scores by 24%.
• Addressed operational parity challenges by benchmarking pay and benefits, increasing productivity 10%, NPS 10%, retention 15%, and satisfaction 20%.

Jan 2018 – Jan 2020 · 2 yrs · Chennai Area, India

• Transforming talent to express themselves completely and sustain leadership.

Oct 2015 – Nov 2017 · 2 yrs 1 mo · Noida

• Enhanced employer branding by integrating best practices, overcoming low applicant quality and increasing career page traffic by 10%.
• Expanded talent acquisition by establishing partnerships with IIIT campuses, boosting talent pool by 20% beyond the traditional top tier engineering colleges in India IIT and BITS.
• Faced with low hiring rates, organized weekend drives across new regions, increasing conversion by 20% and cut no-shows by 25%.

Dec 2014 – Sep 2015 · 9 mos · Bengaluru Area, India

• Addressed limited hiring reach by targeting captive geographies, accelerating time-to-hire and boosting flagship launch scale by 150%.
• Addressed bias in hiring by engaging LGBT talent, gaining leadership support, and boosting diversity by 15% in management cadre.

Jun 2012 – Oct 2014 · 2 yrs 4 mos · Bangalore

• Faced with low manager integration, collaborated with expat leader to launch Asia-wide leadership programs, boosting integration to 70%+ across 4 entities.
• Directed global employee engagement survey campaign, overcoming low response rates to secure 90% participation in key business unit.
• Enhanced pitch deck and identified new campuses to address hiring gaps, securing 50% of fresher hires and expanding talent pipeline.

Dec 2011 – Jun 2012 · 6 mos · Bangalore

• Orchestrated strategic hiring to overcome talent gaps, increasing revenue 30% and accelerating time-to-market 25%.
• Faced with limited team synergy, initiated self-help groups that enhanced cross-functional collaboration and business alignment by 30%.
• Enhanced employee handbook with self-serve intranet features to solve low engagement, increasing E-SAT by 40%.

Jun 2000 – Dec 2011 · 11 yrs 6 mos · Hyderabad

• Addressed stagnant startup growth by revamping lead outreach, achieving 75% repeat business and boosting domain referrals.
• Directed P&L strategies to overcome scaling challenges, expanding geographies and teams, resulting in 60% YoY revenue growth over 5 years.
• Enhanced company positioning as a startup specialist to overcome market entry challenges, achieving a 50% boost in lead-to-customer conversion and securing top 2 niche provider ranking.

Jan 1998 – Jan 2000 · 2 yrs · Hyderabad

• * Established IT recruitment practice addressing client acquisition challenges, driving 76% growth for India and international markets with a high-performance team.

Jan 1994 – Jan 1998 · 4 yrs · Hyderabad and Noida

• Overcame market competition challenge by optimizing business ops, securing No.1 sales mix nationwide and 2 years of positive cash flow.
• Facilitated multi-national partnerships to resolve transfer pricing challenges, enhancing collaboration and reducing working capital by 20%.
• Directed pan-India revenue growth team overcoming regional challenges, boosting customer acquisition by 50%.

Jan 1989 – Jan 1994 · 5 yrs · Hyderabad

• * Spearheaded sales for campus wide telecom solutions to overcome competitive market challenge, securing 4 turnkey projects and elevating regional rank to No.2.

Jan 1986 – Jan 1987 · 1 yr · Hyderabad

• Assisted in the setup and operational launch of the continental kitchen at TAJ Krishna Hotel.
• Maintained high standards of food safety and hygiene, contributing to a 20% reduction in waste.