Michael D'Souza

CEO

Delhi, India21 yrs 9 mos experience

Highly Stable

Key Highlights

15+ years of product leadership experience
Expert in driving B2C and B2B product strategies
Proven track record in scaling SaaS platforms

Stackforce AI infers this person is a SaaS and AgriTech product leader with extensive B2C and B2B experience.

Contact

Skills

Core Skills

Product ManagementProduct StrategyUser EngagementOperations ManagementProcess ImprovementCustomer Support

Other Skills

Project PlanningBusiness Process ImprovementProcess OptimizationData AnalysisUser ExperienceProject ManagementTeam LeadershipCustomer ServiceCustomer RelationsVendor ManagementQuality Management

About

A pragmatic product leader with 15+ yrs of experience driving impact across both B2C and B2B ecosystems spanning eCommerce, Ad Tech, OTT, telecom, AgriTech, HR Tech, and SaaS. From crafting 0→1 product visions to scaling proven platforms from 1→10 and beyond, I’ve consistently built user-first, revenue-generating products by unlocking growth levers, deepening engagement, and driving sustainable monetization.

Experience

21 yrs 9 mos

Total Experience

3 yrs 1 mo

Average Tenure

Current Experience

Hirehunch

VP Product

Apr 2022 – Jan 2025 · 2 yrs 9 mos · India

HireHunch is an AI-driven hiring platform transforming technical interviews, skill assessments, and talent discovery. It enables companies to scale hiring efficiently through standardized, bias-free evaluations.
As a Sr. founding member, I shaped the company’s vision and product strategy, driving its evolution from an interview-as-a-service model to a full-stack, AI-powered SaaS platform.
Key contributions included:
Leading product-led growth initiatives to establish strong product-market fit.
Defining ideal customer profiles (ICPs) and executing multi-channel marketing strategies to drive demand and global expansion.
Spearheading product innovation, optimizing pricing models, and streamlining operational processes to ensure scalability and sustainable growth.

Product ManagementProject PlanningOperations ManagementBusiness Process ImprovementProcess OptimizationProduct Strategy

Agrostar

Head of Product

Feb 2020 – Apr 2022 · 2 yrs 2 mos

At AgroStar, a leading AgriTech company empowering farmers through expert agronomy advice, quality inputs, and digital innovation, I led the product vision and execution to drive growth across our digital ecosystem.
I managed a cross-functional team of product managers and designers and owned key platforms, including:
Farmer App: Our flagship product offering agri-advisory and e-commerce solutions.
Delivery App: Used by logistics partners to streamline last-mile deliveries.
SAATHI App: Empowering offline retailers with inventory management and incentive-based engagement tools.
My focus areas included:
Optimizing user journeys and conversion funnels to increase app-driven revenue.
Enhancing onboarding experiences and fostering user-generated content (UGC) to boost engagement and improve retention.
Launching expert-led digital advisory solutions to reduce call center dependency and improve scalability.

Product ManagementOperations ManagementBusiness Process ImprovementProduct Strategy

Gaana

Sr. Product Manager

May 2013 – Feb 2020 · 6 yrs 9 mos · Noida Area, India

Gaana is India’s largest music streaming platform, delivering personalized music experiences to over 50 million active users.
As the Product Owner for the subscription business, I drive the product roadmap across mobile and web platforms, with a focus on expanding the subscriber base, increasing revenue, and improving engagement and retention. This includes:
Leveraging data-driven insights to inform decisions
Optimizing user flows and offer strategies
Simplifying payment experiences to reduce friction and drive conversions
Previously, I led Gaana’s ad products, pioneering native ads across platforms and scaling audio/video ad formats - contributing to exponential revenue growth. I introduced several industry-first monetization strategies, including incentivized video and sponsored ad sessions.
In addition, I’ve led key initiatives in user onboarding, new user experience, content recommendations, and personalization, significantly boosting user engagement and content discovery.

Product ManagementData AnalysisUser ExperienceUser Engagement

One97 communications pvt. ltd.

Program Manager - Engineering Division (ARPU)

Sep 2009 – Apr 2013 · 3 yrs 7 mos · Noida, Uttar Pradesh, India

Played a pivotal role in streamlining and automating the alerts system for Paytm and VAS products across India. Led a team of 60+ tech support engineers to proactively monitor, diagnose, and resolve issues for major telecom operators, ensuring high system reliability and minimal downtime at scale.

Project ManagementTeam LeadershipOperations ManagementProcess Improvement

Magicbricks

Asst. Manager - Products & Operations

Apr 2007 – Aug 2009 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

Set up Magicbrick's first-ever IVR-driven customer helpdesk, enhancing support efficiency and accessibility. Owned and managed moderation and transcription workflows, ensuring high-quality data integrity. Also served as the product manager for the Content Management System (CMS) and reporting dashboard, driving internal visibility and operational effectiveness.

Product ManagementOperations ManagementCustomer Support

Ibm global process services

Lead

Sep 2003 – Apr 2007 · 3 yrs 7 mos · Gurugram, Haryana, India

Led two teams for the Epsilon–Marsh line of business, one of the top insurance providers in the U.S. Responsible for training and mentoring new hires, ensuring a smooth ramp-up and alignment with business goals. Also conducted quarterly and annual performance reviews, fostering continuous improvement and team development.