Hemant Singh

Business Development Executive

New Delhi, Delhi, India8 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in business development and account management.
Expert in optimizing offers and enhancing customer relationships.
Strong analytical skills with a focus on market trends.

Stackforce AI infers this person is a Business Development and E-Commerce specialist with a strong focus on customer relationship management.

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Skills

Core Skills

Business DevelopmentE-commerceSalesCustomer Service

Other Skills

Growth strategiesMarket analysisOnboardingCataloguingIssue resolutionDeals creationOffer optimizationCustomer needs identificationMarket researchContract negotiationSalesforceBusiness pipelinesCustomer relationship managementSales techniquesCustomer relations

Experience

8 yrs 10 mos

Total Experience

3 yrs

Average Tenure

5 yrs 5 mos

Current Experience

Flipkart

Senior Key Account Manager

Jan 2021 – Present · 5 yrs 5 mos · New Delhi

Growth strategies and Market analysis, Brand Expansion. Onboarding on FBF (Fulfilment by Flipkart) warehouses. Working on high targets and achieving those monthly according to growth and RU for the business. Account manager of sellers dealing Men's clothing. New selections based on Market trends. Cataloguing and Issue resolution. Deals creation and Offer optimization.

Growth strategiesMarket analysisOnboardingCataloguingIssue resolutionDeals creation+3

Byju’s- the learning app

Business Development Associate

Jan 2020 – Jan 2021 · 1 yr · India

Identified customer needs and preferences. Developed relationships with customer base. Conducted market research competing firms. Negotiated contracts and closed sales with new and existing clients. Developed business pipelines using cold and warm techniques. Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts. Proactively engaged customers in various departments in order to provide in-depth product knowledge in a non-commissioned environment. Used Salesforce to handle current portfolio and prospective leads.

Customer needs identificationMarket researchContract negotiationSalesforceBusiness pipelinesBusiness Development+1

Zomato

2 roles

Customer Associate

Jan 2018 – Jan 2020 · 2 yrs

Worked varied hours to meet seasonal and business needs. Prioritized tasks to meet tight deadlines and support team members when needed. Identified customer needs and wants to enhance customer experience and boost sales. Greeted customers and offered assistance for increased customer satisfaction. Provided product price information to customers. Managed customer relations through communication and helpful interactions. Maintained relationships with customers to maximize sales opportunities. Utilized customer feedback to improve product offerings. Monitored service metrics to identify improvement opportunities.

Customer relationsSales assistanceService metrics monitoringCustomer Service