Oct 2020 – Sep 2021 · 11 mos · Bengaluru, Karnataka, India · Remote

• Leading the Payroll Assistants in providing a professional and responsive Payroll service to customers both internally and externally by adhering to defined service level agreements and statutory requirements, ensuring accurate payment every month.
• To manage the Payroll Assistants in ensuring that to clients (all monthly /bi weekly/ weekly) are paid accurately and that payslips, statutory returns and reports are produced and validated in a timely manner
• Ensure appropriate workload allocation, sharing of knowledge, review performance and instill a culture of continuous improvement and outstanding customer service
• To undertake day-to-day payroll activity to ensure practical knowledge and smooth running of the service, enabling provision of cover on all payrolls
• Ensure that goals are clearly communicated and linked to individual and team objectives
• Provide any required training/development for team, including developing a structured induction for new starters
• Ensure compliance with statutory requirements
• Validation and reconciliation of post payroll output and the loading of costing files to General Ledger
• Preparation and reconciliation of month end payments to external agencies
• Manage all year end statutory returns
• Work closely with Finance to ensure that processes align and work effectively
• Liaise with internal and external Auditors, assisting as necessary and providing any required information
• Keep up to date with relevant regulations/legislation, taking action and implementing changes where necessary. Ensure Payroll team are fully informed of any such changes
• Utilize relevant reporting tools to maximize efficiency of processes, accuracy of data and to develop relevant Payroll KPIs
• Seek feedback from customers and respond to any compliments, concerns, complaints
• Work closely with the Payroll Team Lead to ensure that processes are effective and efficient, taking an active role in service development/improvement activities

Oct 2019 – Sep 2020 · 11 mos · Bengaluru, Karnataka, India · On-site

• ● Responsible for handling End-to-End payroll operations for APAC regional countries (Hong Kong, Taiwan, South Korea, Singapore) with the help of multiple payroll vendors.
• ● Review payroll data processed by payroll vendor &perform payroll controls to ensure accuracy of payroll report.
• ● Ensuring Salary and Statutory payment are processed on time.
• ● Managing payroll accounting activities including month-end reconciliation & JE process
• ● Single Point of Contact (SPOC) for Stakeholders and payroll vendor.
• ● Maintain sufficient funds for Bank payments and checks whether all the employees are paid on time.
• ● Monthly conducting the production calls with vendors and other stakeholders and tuning the process gap and updating all necessary action with team members.
• ● Supporting accounting team for payroll accounting & reconciliations.
• ● Adherence to statutory compliance, timely statutory filing to authority.
• ● Coordinate with payroll service provider and employees for their queries.
• ● Managing internal & external audits (Statutory, Internal, SOX, Information security.. etc)
• ● Manage year-end statutory filings and closure activities. Respond to the notices against the statutory authorities
• ● Experience in managing External & Internal audits
• ● Provide excellent customer service in responding to employee queries regarding their paycheck and other payroll-related questions.
• ● Tools proficiency: Workday, JIRA, HSBC, Deutsche Bank, Citi Bank, Oracle, Trintech.
• ● Participate in payroll related projects. Perform ad-hoc activities related to payroll.
• ● Attending employee's query and escalations as per agreed SLA's.
• ● Ensure to submit all statutory payments as per timelines and keep filling all receipts for audit purpose.

Aug 2012 – Sep 2019 · 7 yrs 1 mo · Chennai, Tamilnadu, India · On-site

• ● Responsible for handling End-to-End payroll activities for India with help of internal software and vendor service.
• ● Identifying the issues from vendor service and involving to identifying the root cause of the payroll issues and testing the Payroll functionality.
• ● Preparing the Fund request details and responsible to upload the bank file and Employee Payments as per SLA.
• ● Doing pre-process checking/post-process check. Performing multiple reconciliation on the vendor provided results as per checklist. Updating the observations on results.
• ● Maintain the sufficient funds for Bank payments and checks whether all the employees are paid on time.
• ● Daily conducting huddle with internal team about challenges and following the brain storm process.
• Preparing MIS report and briefing the senior management on a regular basis.
• Adhering to all statutory compliance like PF, ESI, PT & TDS.
• Experience in managing External & Internal audits
• Balancing the vendors and customers monthly wise headcount and providing GL’s. Closely working with finance team to close the month end activities and year end activities.
• Monthly conducting the production calls with vendors and other stakeholders and tuning the process gap and updating all necessary action with team members.
• On-time delivery and crediting of salaries on the specific deadlines. Reports generation, which includes Salary Register, Pay Slips, Bank files, Statutory Report, Variance Reports, Statistics Reports, Payroll Summary, and GL Reports as per the SLA agreements.
• Attending employee's query and escalations as per agreed SLA's.
• Ensure to submit all statutory payments as per timelines and keep filling all receipts for audit purpose.
• Single Point of Contact (SPOC) for Stakeholders and payroll vendor.
• Doing Year-end process and submission of tax filling as per SLA.