Dec 2014 – Oct 2025 · 10 yrs 10 mos · Greater Delhi Area

• Vice President- Relationship Management
• Hitachi Payment Services (A wholly owned subsidiary of HITACHI INDIA)
• Responsible for Client Relationship, Sales & Operations & Project Management for ATMs / Bunch Note Acceptors of various banks like Punjab National Bank ,Oriental Bank of Commerce, Allahabad Bank, UCO Bank, United Bank of India.
• Responsible for Sales ,Client Engagement and Managing the ATM network on a Pan India level for Public Sector Banks ( 7000 ATMs ) in terms of Operations and Availability to the customer .Managing fixed revenues totaling INR 150 Cr. PA through Managed Services as a profit Centre head. (Other than the sales revenue )
• Key Achievements-
• 1. Bagged the single largest order of 1000 nos. Bunch Note Acceptors) valued at INR 75 Cr .from Punjab National Bank.
• 2. Have made significant changes in all touch point’s communications with customers and Influencers across hierarchies in the banks. Upgraded the services set up in terms of people capability and response time.
• 3. Reversed the trend on increasing receivable. Receivables improved from 60 day outstanding to a 35 day outstanding.

Dec 2014 – Oct 2025 · 10 yrs 10 mos · Greater Delhi Area

Oct 2011 – Nov 2014 · 3 yrs 1 mo · Gurugram, Haryana, India

• Worked as General Manager- Client engagement & operations (Managed Services) for ATMs of various banks like SBI & PNB
• Responsible for Managing the ATM network on a Pan India level for Public Sector Banks on a Pan India level 10000 ATMs ) in terms of operations and availability to the customer on a 24 x7 basis. Managing revenues totaling to INR. 150 Cr. per annum as a profit center head
• Key Achievement
• Worked closely along with BOSTON CONSULTING GROUP in the Transformation project for Punjab National Bank in revamping their entire alternate channel network.

Nov 2007 – Oct 2011 · 3 yrs 11 mos · Gurgaon

• DGM –(Outsourcing Business ) Responsible for managing the AIRTEL Account (Enterprise vertical )
• Responsible for managing the AIRTEL account in terms of Operations/Client engagement in providing IT services & PLAN PROJECTS . Front ending Change Requests and ensuring service deliveries for the same within TAT.
• Key Achievement-
• Upgraded the services set up to enhance customer service delivery through short term and medium term strategies to ensure a sustainable customer experience

Dec 2006 – Oct 2007 · 10 mos · Greater Delhi Area

• Reliance Retail
• Responsible for the setting up from scratch the large format hyper Markets for Reliance Retail in terms of lay out/merchandise. Post store opening was responsible for the operations of the store in terms of day to day operations and profitability.
• Key Achievement-
• Launched the first Reliance Retail Hypermarket in Ahmedabad in the year 2007.

Jun 2002 – Dec 2006 · 4 yrs 6 mos · New Delhi.

• Retail Management//Sales//Operations.
• Geographies handled- Delhi/UP/MP &East
• Key Responsibilities included setting up & operating the larger & smaller format Reliance Web Worlds. ( Project to Steady State Phase )
• Driving top line and bottom line for the business by providing leadership to all functional aspects of Retail Sales, B2B Sales, Marketing , Finance. Additionally also focused on Strategic Planning, converting into AOP and ensuring effective Execution
• Key Achievement-
• Delivered Exponential Growth of 25 % on a year on year basis .
• Initiated a programme of display cum Experience Centers for full range of Reliance Telecom Services and products. This significantly improved customer perception and in turn sales.

Sep 2000 – May 2002 · 1 yr 8 mos · Mumbai

• Responsible for managing the Sify chain of I ways( internet cafes) for both Franchisee and company owned outlets
• Ownership for driving revenues and bottom line, customer acquisition,management of 275 retail outlets of I way ( cyber café chain ) and service delivery for enhanced customer experience.
• Key Achievements
• Scaled up revenues both in terms of number stores from 95 to 150 in one year. and revenues from INR 7.2 Cr. To 13 Cr.
• Successfully tuned around a hostile and loss making chain of SIFY franchisees in Mumbai .

May 1997 – Aug 2000 · 3 yrs 3 mos · Delhi

• Managing the channel and dealer distribution network for entire North India.
• Responsible for driving top line for telephones and Key Telephone Systems for both Replacement and new markets through the distributor/dealer channel across North India.
• Key Achievements
• Changed BPLs dealership model from sales being driven through exclusive dealers to being driven through both exclusive and Multi brand outlets to deliver growth. Bagged the single largest order for 5000 phones through the dealer channel.

Apr 1993 – May 1997 · 4 yrs 1 mo · Greater Kolkata Area

• Responsible for the Sales of BEETEL & Siemens brand of Telephones across East India through the distributor/dealer network. Initially managed Delhi and then entire east for the channel network of dealers and distributors
• Key Achievements
• Ramped up the Distribution Network from 2 to 10 within a span of 6 months thereby resulting in a growth of 100 % for two consecutive years. Tapped unexplored markets in the states of North East /Bihar & Orissa.
• Trade engagement was addressed by organizing factory visits and sharing the road map.

May 1988 – Mar 1993 · 4 yrs 10 mos · Mumbai Metropolitan Region

• Responsible for Sales of hand tools and telecom components for entire Western region. (Government & Industrial Sales.)