Pulkit Kathuria

Operations Associate

New Delhi, Delhi, India2 yrs 6 mos experience

Key Highlights

Proven ability to lead business operations effectively.
Strong technical support experience in cybersecurity.
Excellent interpersonal communication skills across global teams.

Stackforce AI infers this person is a skilled professional in Cybersecurity and IT Operations with strong business management capabilities.

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Skills

Core Skills

Customer ServiceItilProject ManagementCrmTechnical SupportSecurity

Other Skills

ITIL Service StrategyService-Level Agreements (SLA)ITIL Process ImplementationCustomer Relationship Management (CRM)People ManagementSecurity MonitoringBusiness StrategyBusiness DevelopmentBusiness PlanningITIL Service DesignITIL ImplementationAPI INNetwork Policy ServerDomain Name System (DNS)Internet Protocol Suite (TCP/IP)

About

-I am a quick learner and keen observer. Able to handle various software related activities simultaneously. Ability to work with minimum supervision, meet deadlines & deliver work on time. Excellent interpersonal communication skills in interacting with all levels of people within an organization as well as clients across the globe etc. Proficient in grasping new concepts quickly and utilizing it in a productive manner.

Experience

2 yrs 6 mos

Total Experience

2 yrs 1 mo

Average Tenure

Current Experience

Mehak rubber industries

Operations and IT Coordinator

May 2024 – Feb 2026 · 1 yr 9 mos · Panipat, Haryana, India · On-site

Lead overall business operations, coordinating internal teams, clients and vendors to ensure smooth workflows. Oversaw process improvements, resource allocations, and operational efficiency while maintaining high standards in customer service and service delivery.

Customer ServiceITIL Service StrategyITIL

Scottech innovation ltd

Project Manager

Aug 2023 – Feb 2026 · 2 yrs 6 mos · Richmond, BC · On-site

Service-Level Agreements (SLA)ITIL Process ImplementationITILProject Management

Ibm

Service Delivery Specialist

Jan 2018 – Feb 2019 · 1 yr 1 mo · Noida Area, India

Provide Technical support to customers on Multi-factor authentication products.
Ensuring the security and privacy of authentication systems and data
Creating Test domains and subdomains to demonstrate the usage of OTP-based solutions to customers. Providing complete consultation to implement and how to fit in the relative products in the current customers infrastructure.
Monitoring authentication systems for security breaches and taking appropriate actions to prevent data loss.
Testing and integrating One-time password (OTP) Tokens for Two-factor authentication on Domain and network logon

Customer Relationship Management (CRM)People ManagementCRMTechnical Support